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Business Profile

Property Management

Boxwell Real Estate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay $220 a month for dues and cant get a call back in regards to receiving a pool key so I can use one of the few amenities that are even available. This organization needs to be shut down. Theyre abusing the system and taking residents money without any proper financial reporting to the owners.

  • Initial Complaint

    Date:02/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister and I had Boxwell Real Estate as property managers for a 31-home mobile home park. They managed it from May 2019 through August 2022. We did not get good property management but that aside, it is really upsetting that they are not responding AT ALL to our requests (numerous requests by phone and email) to get us the cash flow statement for 2022 so that we can file our tax returns. They are blatantly ignoring our requests. It is so frustrating. They also have never sent us the July owner statement so even if we wanted to create our own cash flow statement from the monthly owner statements we cannot. Would not recommend them as a property manager.

    Business Response

    Date: 03/03/2023

    BBB,

    I have forwarded her request for the financial information to our CPA. Unfortunately due to this time of the year for taxes, our CPA & Bookkeeper are backlogged. Our requests from our side is delayed also to receive and send the information. We will try and get that information to her early next week.

    **** Boxwell

    Business Response

    Date: 03/14/2023

    Attached is the ****s related to this complaint. I have been informed that all ****s were sent out for our clients. I have attached both ****s for her and sister. It appears her sister received hers but ***** did not.

    *******************************

Boxwell Real Estate is NOT a BBB Accredited Business.

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