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Find a Location

Showcase Restoration has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Showcase Restoration

      125 Drake St Fayetteville, NC 28301-4709

      BBB Accredited Business
    • Showcase Restoration

      5845 Yadkin Rd STE D Fayetteville, NC 28303-2656

      BBB Accredited Business
    • Showcase Restoration

      PO Box 47 Fayetteville, NC 28302-0047

      BBB Accredited Business

    Business ProfileforShowcase Restoration

    Emergency Disaster Preparedness
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/20/2023

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    This is a multi-location business.

    Find a Location

    Showcase Restoration has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Showcase Restoration

        125 Drake St Fayetteville, NC 28301-4709

        BBB Accredited Business
      • Showcase Restoration

        5845 Yadkin Rd STE D Fayetteville, NC 28303-2656

        BBB Accredited Business
      • Showcase Restoration

        PO Box 47 Fayetteville, NC 28302-0047

        BBB Accredited Business
      Location of This Business
      125 Drake St, Fayetteville, NC 28301-4709
      BBB File Opened:
      3/8/2002
      Years in Business:
      45
      Business Started:
      1/1/1979
      Business Started Locally:
      1/1/1979
      Business Incorporated:
      1/30/1986
      Accredited Since:
      7/20/2023
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of L.60267 for this business, issued by North Carolina Licensing Board of General Contractors. The expiration date of this license is 12/31/2024.

      These agencies may include:

      North Carolina Licensing Board of General Contractors

      5400 Creedmoor Rd

      Raleigh NC 27612

      (919) 571-4183

      http://www.nclbgc.org

      Type of Entity:
      Corporation
      Alternate Business Name
      • Showcase NC, Inc. DBA Showcase Restoration
      • Showcase NC, Inc. DBA Showcase DKI
      Contact Information

      Principal

      • Mr. Wayne Etowski, President/Owner

      Customer Contact

      • Mr. Wayne Etowski, President/Owner
      • Mr. Lynn Milanese, Client Services Dir.
      Additional Contact Information

      Fax Numbers

      • (910) 868-1586
        Primary Fax

      Email Addresses

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/03/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      After repeated, unwanted, communications with employees at Showcase Restoration, as well as unprofessional business practices.A claim was made for the property due to damage caused by a vehicle collision. The insurance company sent an adjuster and the claim was made, processed and paid out. I selected Showcase Restoration for the completion of the work needed to the garage area of the home, based on a recommendation from Nationwide. I was never provided an official, written estimate for the cost of the work. On September 15th,an amount of $500 was paid directly to Showcase Restoration as a down payment to begin work. The price of the work was never revealed to myself. Work was completed on October 22nd. At this time, the Project Manager, ****, provided a final amount due of $2,871.62, and a check was written to cover this, bringing the total amount paid to Showcase Restoration of $3,371.62. Even at this point, there was not any written invoice provided. Since work was complete, and based on the statements of the Project Manager, I was under the impression that our business relationship with the company has come to an end. Three weeks later, on November 18th,I was surprised to receive a call from someone named ***** at Showcase Restoration. This individual claimed additional money was owed. At this time, I requested a written, itemized invoice. The company has my phone number and email addresses and did not provide the information requested. On December 20th, another month later I received a second communication from Showcase Restoration, this time from an individual named ***. He requested money totalling $1,936.15.On December 28th, I received a third call from ******* concerning this situation. No official invoices or estimates have been provided to me at any point. These continuous communications are rising to the level of harassment at this time Any discussions of cost should have, but were not discussed with me.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Amy M

      1 star

      05/09/2023

      Warning to anyone considering using this company, they are CROOKS! Seriously the most unethical business I have ever dealt with. I submitted a request for bids on two potential projects: a 480 sq foot *** and a 294 sq foot addition to my home in Pine Valley. They charged me over $400 just to put together the estimates. Prior to paying, I asked for an estimate range so that I did not waste time or money investing in engineering drawings, purchasing plans, etc. I was told ******* for the **** and ******* for the addition, so I paid the $400 and waited. Then I paid another $2700 in engineering fees and plans. After 3 1/2 months, and 2 TOTALLY incorrect and egregiously overpriced estimates on the *** (first was over $500/sq foot for a builder grade apartment unit), I still had not ever received an estimate for the addition. I contacted the management and threatened a lawsuit. They "threw" together a ludicrous estimate for the addition, over $670 a sq foot purely so they would not be in breach of contract!!!! It was RIDICULOUS. I don't know how these people can even live with themselves. They refused to even consider returning my $400. This company should not be in business. I cannot believe they can get away with this. DO NOT USE THEM!!!!!!!!!!!

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

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