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Business Profile

Dental Implants

Affordable Dentures & Implants

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Implants.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

  • Initial Complaint

    Date:04/23/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently went to Affordable Dentures and Implants for dental implants. They withheld crucial information that would have been helpful in my decision to whether to use them or not. They did not tell me they did not put in regular dental implants, only snap in denture implants. I went from September 2023 when they put the metal implants until April 2, 2024 when I realized they were putting in snap in dentures. I never would have paid $15,000 for snap in dentures. When I first went there I told them I wanted permanent implants and not dentures.

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 8th 2022,my husband went into the ************ location for 8 extraction and temporary i the amount of *******. We got there 10 mins before our 2pm appointment. Once we got back, there began the extraction, the equipment was rusted and dirty. They had him in the back area. They began pulling, he tried to advise that he was not numb, and they took it in stride. One extraction was hard to get, and the female dentist did not have enough strength to pull it correctly and left part of the tooth in his gums. While still in pain , the attempted to fit him for dentures and he was still bleeding. The aide took the uppers and filed it a little and did not rinse before attempting to put them back in. During the procedure, the dentist left my bleeding husband in the chair while she took a 45 min meeting call. Per husband, who is disabled had to get up and get his own gauze. Also, during this time, no one checked on him. Being a VET with PTSD the situation became an issue. He was so upset that they had to call me back to the room to calm him down. It is now into his 1 month, his experience was so bad that he refuses to go back. He refuses to sear the temp denture due to the fit digs i to the gun where the extraction is not completely out. I contact the office manager and was offered, to only refund ****** for the dentures if we like to keep the one, we have or $765 if we return them. mind you my husband cannot wear the temp denture due the poor workmanship, and he has no teeth on the top which means he is still eating soft food . He could not enjoy Thanksgiving.. His appointment was at 200pm, we did not leave the office until 6pm. My husband is a vet and receiving minimum social security, which means I took my savings for a home to help him get a card to pay for it and now I am paying for something that is not right and will have to find another dentist to correct what they did. His last appointment was set for Nov 29, and I could not get him to go. I and requesting a full refund so that we can use the card we have and go to another dentist to receive proper care and a good fit.

    Business Response

    Date: 12/20/2022


    My office is in receipt of the complaint forwarded to my office (ID # *********.

    Please be advised we cannot confirm or deny this is a patient of our affiliated practice. Due to HIPAA regulations, a medical release would need to be signed prior to any information being released to an outside party. For your convenience, I am enclosing an Authorization for Release of Medical Records. (the "Authorization")

    You may provide the enclosed Authorization to the complainant and upon receipt of the completed Authorization we will be happy to respond to the complaint.

    Thank you for your attention to this matter. Should you have any questions or concerns, please contact me at **************. My email address is ***********************************************

    Business Response

    Date: 12/20/2022

    Business supplied email: ************************************************************
    Use this address for any contact with the Better Business Bureau

    Customer Answer

    Date: 01/11/2023

    This is still an issue. I reached out to the name on the file for assistance. My husband still cannot use the **** dentures.

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