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Business Profile

Towing Company

Victory Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please its important everyone in *** area dissociate from this scam company. They towed my car from my apartment complex despite they wasnt supposed to tow it from the property and after so much back and forth with they I agree to pay the $350 and this company as a known scam company rejected debit or credit card payment but was requesting cash,cashapp,venmo like any known scammer who runs an illegal business will definitely. Please dont do business with them. Horrible company with a horrible reputation.My car was towed unlawfully from my apartment on the ********* immediately called them to ask why the car was towed and after so much back and forth I agree I will pay the impound fee of $350 which my car was towed just 30 mins prior to my call. I agreed to pay but this company rejected to accept card payment and requested they only take care and I was what company of this status takes cash. I explained I only have credit card they advised I take cash advance and I made him understand I cant get cash advances. He said well take a few days to get the money together and I wont charge you the daily $50. I got on the 14th to pick my card this dude outrightly went off that hes charging $650 and nothing else. I was but you agreed you wont charged me and I came on two different days that you mentioned to me to come back because you dont have a driver to release the car why the sudden changes to make me pay for his mistakes and his incompetence as a company owner. Well my car didnt start and I had to pay them $775 to get my car for a car that was towed from my apartment that I want to sell for having an expired registration.

Victory Towing and Recovery is NOT a BBB Accredited Business.

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