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Business Profile

Property Management

Emory Woods at RTP

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I live in unit 17c .The Manager Itza was very rude to me. My apartment has been infested with roaches and rats for the past year and my heat is not working either. The only person who wanted to help me was the girl in th office she was very helpful but the manager told her to be quiet and started speaking Im Spanish I asked to speak English but she laughed and walked away. I will be reaching out to *************

  • Initial Complaint

    Date:08/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a resident there from 2019 thru 2023. When Fortis Property took over it went all downhill. *******************(current property manager and ******* (current regional manager) are dishonest, rude, and unethical! I moved out on 3.24.23 and was denied a walk through when I moved out. Then was denied my security deposit due to "damages" to the flooring (which were caused by the maintenance staff and reported to the office- as I was instructed to by the maintenance staff). I have since sent several emails asking for corporate to call me so I could explain and get my security deposit back. I am still waiting for the call promised from Izthia from corporate. I asked that my emails be forwarded... Where is my response and my call? My last phone call was on 7/11/23!in addition to the several emails sent. As I am writing my review my old neighbor from ******************* that their neighbors just confronted them because ****** is saying there were complaints against them... they felt this surprising and concerning because the neighbors never filed a complaint. This is what ****** does, she lies and provides false statements to members of the community that are divisive and cause conflicts between neighbors. She did the same thing to myself on several occasions with my neighbors. I would like a repsonse from corporate and my security deposit back.

Emory Woods at RTP is NOT a BBB Accredited Business.

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