Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to communicate, execute, and hold landscape contractors accountable for inconsistent service. ******** ****** has ignored our communication about the inconsistent lawn service and has failed to hold the contractors responsible for inconsistent service. ******** ****** has failed to find a separate contractor who will provide adequate service to keep our rental lawn within scope of contract and within the rights of NC owners law to 'Enjoy the property whilst it is occupied'. Many attempts have been made by tenants to remedy the communication issue and get consistent service, without a proper solution or proper communication. Many excuse are made at the behest of saving money or taking the time to find a reliable contractor.

  

  Business Response

  Date: 07/15/2025

  Dear *****,

  When we reached out to the landscaping company regarding the delays in lawn maintenance, they explained that weatherparticularly rainhas caused shifts in their regular schedule.
  That said, we have since reset expectations with the vendor and emphasized the importance of maintaining the agreed-upon bi-weekly schedule moving forward.
  If you notice that the landscaper fails to meet this schedule again, please dont hesitate to notify me directly by emailing ******************************************************************.
  We appreciate your patience and communication as we continue working toward more consistent service.

  Best regards,
  ***** ****

  Broker-in-Charge

  Acorn + Oak Property Management

• Initial Complaint

  Date:11/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a landlord in ****** who signed a management agreement with Acorn + Oak effective 8/1/24. They agreed to prepare my property for marketing, market it, rent it out, and manage it. Near the end of October, I was informed they were no longer interested in marketing the property, because it suddenly no longer fit their preferences, and they were unilaterally terminating the management agreement effective 10/31/24. Only one of the two rental units in question were ever posted to the rental market, and neither property had a signed lease with a tenant.The three months from August through the end of October were lost, and I'm back at square one. In addition to the bad business from their termination of the management agreement after only 3 months and with no results, they are now trying to charge me $1,300 of intake fees. In the management agreement I signed, an intake fee of $650 per unit to cover inspection and marketing is required from me, the owner. None of this marketing resulted in a lease or any value returned to me before Acorn + Oak decided to terminate my management agreement. Please let me know if this is a predatory practice.

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Hi ******* - I want to note that the business and I have come to an agreement this afternoon that works for both of us. Please go ahead and remove my complaint or mark it as closed when you have the chance.

  
  

  Happy that I received some compensation for the terminated contracts.

  
  

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having issues with Acorn and Oak property Management and the owner of the unit I live in. Sense September 22, 2022 the unit stop working properly. I have inform the property manager *************************** about the issues sense the. And they havent fix the issue. The unit have no Heater/AC sense that time. I have send few email in regard the problem but no one seems to care about fixing the **** unit on my apartment. I am a father of 3 girls and we have pass the entire winter even when the temperature went down to 25 degrees with no heater at all. Inside the unit the lowest it has been is 47 degrees in which is illegal for a landlord not to take care of the matter right away. On February 16, 2023 I received an email from the property management *************************** that the owner of the unit its waiting for a final approval so the hvac unit can be fix. Its been a little over 5 months sense the issue started and I report it and no one have done anything. I have ask the property manager if they owner can do any arrangement in our $1,200 rent because of the heater and AC not working sense September and The Property Manager ********************** informs me the owner didnt agree on my request. As of now I would like to have the unit repair and a refund or part oak of my rent refund back to me. The company name is Acorn and Oak property manager ***************************, new property manager ************************* phone number ************. Their address is ***********************************************.

  

  Business Response

  Date: 03/14/2023

  Thank you for reaching out in reference to ****************** and the matter concerning is HVAC. I can confirm that this matter is resolved as a new HVAC system was installed on 3/8/2023. Please let me know if you require anything further from me at this time. 

  We thank you for your time in reviewing this matter and hope that everyone will consider the steps taken as satisfactory to have this closed. 

  Customer Answer

  Date: 03/14/2023

   
  Complaint: 19440285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** De *****

  on 03/08/2023 I had a call for another company to come to the apartment to take a look at the **** unit for an estimate. On 03/08/2023 no one showed up to fix the hvac unit has its stated on the message from Acorn & Oak property management. And as far as that because I summit a complain they have send me an email in regard to a pas due amount that is been paid over the months and they still say I havent paid when I have summit proof of my bank statements. And on the email they stated that if I dont pay in 10 day they will send me an eviction letter in which I believe they have plan this to evict me and my family after I summit a complain about the **** unit. But NO NO one has come to my unit in 03/08/2023 to replace or fix the unit.

  

  Business Response

  Date: 03/23/2023

  Good morning,

  We have confirmed and received acknowledgment from ****************** that this matter has been resolved. A new HVAC was installed and is fully functional. 
  

  Thank you for your time and consideration. 

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** De *****

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s been over a month & a half without repairs to my uninhabitable apartment that I rent from them & refuse to repair it. I’m now homeless & still stuck in a lease with a company who refuses to respond to or repair anything. They have broken many laws & I am also contacting the local police, but this issue & the multiple unprofessional & illegal things this company does needed to be reported to y’all. I can send any evidence if need be.

  

  Business Response

  Date: 11/17/2022

  Hello to whom it may concern,
  

  In response to the complaint filed, please see below the courses of action and timeline of events that show our standing and continued efforts to rectify this unfortunate situation:

  
  On September 30, 2022, A+O received a call that a tree fell on the unit causing a hole in the roof displacing the tenant. Between October 1st – 5th, the roofing, tree removal, electrical, and restoration vendors were dispatched. The tree was removed from the roof on October 4th. The roof and electrical repairs took a few weeks and were completed on October 28, 2022, allowing the restoration company to begin their portion of work.

  
  During this time, the tenant was displaced so the owner provided a courtesy credit of $1800 via direct deposit. Disbursement amounts and dates are attached. This credit included a refund of October rent payment ($936) and the landlord provided her an additional $864 towards lodging and food. Additionally, the owner also waived the tenant's full rent for November, although the tenant could live in the unit safely from November 10- present. The tenants renter’s insurance company also provided her with funds for lodging during this time. We are unclear on this amount.

  
  She appears to be seeking additional funds by any means necessary at this point in time- routinely visiting our Durham office (at minimum of 7 times) in addition to contacting over 5 different individuals within our company, who have no knowledge of the situation. The tenant is changing her story to her advantage.
  The restoration company went out on October 20th and noted the untidiness of the unit needing to be addressed prior to their contractors coming out to effectively perform their duties. We asked the resident over four times within the following two weeks to clean her unit; however, she refused. We went as far as hiring a hauler to assist with trash removal to aid her in cleaning her unit. She refused twice, holding up the restoration process, while demanding additional funds. She finally cleaned enough last week on/around November 10th, for the restoration company to begin their work. As of yesterday, November 16th the restoration company confirmed their work is completed, and the unit has been fully restored.

  
  To add more background, the tenant  looked up one of the owner’s personal addresses and dropped off a letter demanding additional funds. She calls and emails multiple property managers at our firm several times a day demanding additional funding. She stops by the office daily demanding additional funding and telling everyone she is living in her car when the unit is livable. Again, her unit is fully restored as of yesterday; she isn’t homeless. We have not neglected repairs at any point during this process. Please let us know if you have any additional questions.