Complaints

This profile includes complaints for O2 Dental Group of Southern Pines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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O2 Dental Group of Southern Pines has 2 locations, listed below.

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  O2 Dental Group of Southern Pines

  3219 Watkins Rd STE 103 Durham, NC 27707-3331

• 

  O2 Dental Group of Southern Pines

  340 Capital Dr Carthage, NC 28327-6266

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received several surprise ******** from the O2 Dental Group of ****** with regards to a procedure on 1/30/2023.First, immediately after a procedure when the effects of an anesthetic were still in effect, an O2 employee attempted to bill me several times. None of which were explained, but after a third "recalculation" I was billed an additional $66.90 when I was told prior to the prodecure I had paid in full.Several weeks later, I received with another bill suggesting I owed still more for the same procedure. While told a bone graft was not covered by insurance, for such a frequent procedure (bone graft) by a large dental group (O2 Dental Group) to be unknown in insurance reimbursement (by Delta Dental) was deceptive in billing.In the supporting documents I've highlighted 1) Treatment plan by O2, 2) Bills paid 3) Insurance Explanation of Benefits 4) Additional Billing from O2

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Visited 02 Dental of Southern Pines (located in ********, **) on 1/6/23, at which time they required payment of $156 prior to receiving services. At that time they indicated that amount would be refunded when I provided insurance information again. During multiple conversations over the next three months, they continued to indicate a refund was being issued. On 4/17/2023 I received a bill for $15 along with a statement indicating **** payment of $190 on 3/8. When discussed with them on 4/18, they indicated the refund would be issued after **** paid an additional balance due of $108. The statement indicates that on 3/8, when the **** $190 payment was received, my account balance was -$271.00. Since that time, additional charges have been added to the account despite the fact that I have not received services since 1/6/2023.