Reviews

Review Details

• Review fromJosh K

  Date: 10/17/2023

  1 star
  Where to start? They put my card on an auto pay without my authorization after 11 of 12 payments on my contract. I am now working with my bank to block them after seeing other reviews of them charging after the contract was complete. One review on here shows they refunded 1 payment out of multiple they collected. My wife was diagnosed with breast cancer last year and I had told the rep that I was glad our campaign was coming to an end to be able to keep extra money in our accounts just in case the medical bills were high. The rep never said that I needed to hurry up to cancel our campaign with it having an auto renew for the same contract length that we were currently in. Unfortunately the original contract was a year and when I asked her about the auto-renew once it renewed I was told if I didn't pay it we would face collections and our credit would be hit with going against a contract. This was also coupled with months of multiple emails before our original year contract ending of us complaint that adwerx did not bring any clients or value to our company. We are now two years in with this worthless company equalling $32400. If you ask them why you haven't received 1 lead they will tell you that they are not a lead company but a brand recognition company. At $32400 in brand recognition your money is wasted if you don't receive calls. Next after being held captive by adwerx for an additional 12 months I have requested calls from their legal department with no response. The rep was fired after months into my current contract without a new rep calling me. They still cc *********** on my invoices even though they were fired. I only found out they were fired after emails asking to fix my account. My ads were messed up for months without any compensation to fix them. Literally nothing good to say about this company. Adwerx responds to every complaint on here to keep their rating of A+ on BBB which makes the A+ rating for this company a joke.

  Adwerx, Inc.

  Date: 10/18/2023

  Hi ****,We are sorry that you feel that this issue is unresolved. We value our relationships and want our customers to have an unparalleled experience with our services. As part of our commitment to transparency, our contract terms and notification requirements are clearly stated in the master services agreement you signed and were provided to you at the time of purchase.As we explained today your contract has now ended and you are paid in full and will no longer be charged for services. We can be reached at ************ if you'd like to talk further. Thank you!

• Review fromMary M

  Date: 05/03/2023

  1 star
  I am a very busy ad manager for a small real estate firm. After a brief phone conversation with the sales rep I determined the product was not a good fit for our firm, and shared this with him. He proceeded to call each agent, saying that I told him too, implying my approval and endorsement. Not ok Adwerx. I have contacted my Agents with a warning to avoid any contact with Adwerx and it's representatives.

  Adwerx, Inc.

  Date: 05/04/2023

  Hi ****,Thank you for raising this concern and bringing it to our attention. We have taken steps to rectify this situation and will not contact your agents further.Thank you,Adwerx

• Review fromTimothy B

  Date: 02/15/2023

  1 star
  Horrible customer service. Once they had my contract and money, I was left on an island. Not able to make changes to my ad campaigns and no support except through email. I have been trying for months to cancel my contract to no avail.

  Adwerx, Inc.

  Date: 02/27/2023

  Hi ***,
  We apologize that we did not meet your expectations. As discussed with our customer support team last week, we have stopped payments and cancelled your contract. We are working on new ad updates for you that will be ready soon, and appreciate you giving us a chance to support you in your final few months with us.

• Review fromMike N

  Date: 09/06/2022

  1 star
  Very dishonest service. I kept getting spam mail from them saying how fast and excellent their service was only to find out that it was a false statement or a bait and switch tactic. I paid for a one-week ad and almost 10 days later they still had not published the ad but did take my money and the funny part is they blamed FB...really guys? aren't you the experts? Please read all the reviews, including the ****** reviews, and don't throw your money away as they were there to catch it.

  Adwerx, Inc.

  Date: 09/12/2022

  Hi *******,
  We were sorry to learn that you did not have the positive experience we strive to provide. According to our records, the link entered into your campaign too many extra utm parameters and was therefore too long for ********. Our engineering team shortened it up and submitted it for approval again for you. At that point, we are not able to make the ad live until ******** approves it. This was the reason it would have been stuck in Pending Approval for that long, but once we fixed that for you, it was up and running that same day.
  We hope that you consider using our digital advertising services again in the future. Our team of digital consultants would be happy to strategize with you on how to be most impactful with Adwerx in the future. Please feel free to call a member of our customer service team at ************.