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Business Profile

Deck Builder

Dek Level

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid an initial $250 deposit at the Greensboro Boat Show in March 2023. I contacted *************** in February of 2024 to move forward with the project. He took another $966 deposit on 3/5/2024 and since that time I have received nothing. He gives us the run around and excuses endlessly. I requested all of our money back on 5/18. They said it was processed on 5/24, but I have yet to receive the money back. I have contacted them several times since 5/18 and they keep saying they are going to refund the money, but never do. All Im asking for is the money we paid you back since you didnt deliver anything to us.

    Business Response

    Date: 06/13/2024

    Once a customer request a refund we require about a week for it to get setup. When we went to complete the refund the customer had already filed a dispute. When that happens we are not able to process a refund. There is no option to do so as QuickBooks automatically refunds the customer. We spoke to Quickbooks and they confirmed ******************************* had been refunded her $966 deposit. As for her $250 deposit that was paid at a Tradeshow in March 2023, we used a different system at that time. To my understanding we have mailed her a check for that deposit. I will follow up to confirm.

    Customer Answer

    Date: 06/18/2024

     
    I am rejecting this response because:
    I sent 7 emails since 6/11 asking for confirmation that the check was mailed and received zero confirmation. After my 6th email with no response from anyone, *** finally stated he would ask. Hes the owner of the company, he should be able to make this happen. Its been 30 days since my initial request of a full refund, and I still dont have my $250 deposit back. 

    Business Response

    Date: 06/27/2024

    We are having our accounting department setup a Zelle transfer for *********************************** $250 refund.

     

    Customer Answer

    Date: 07/01/2024

     
    I am rejecting this response because:

    After close to 20 emails, with maybe 2 responses, they told me the Zelle didnt work with the phone number I gave them. Lies or either completely incompetent. I sent them a picture of the ***** with my name and phone number. Still no refund processed. They cant mail a check without it being sent back and they cant enter a phone number to transfer money via Zelle. All excuses and lies. 


    Business Response

    Date: 07/08/2024

    ******************************* received her Zelle refund last week.

  • Initial Complaint

    Date:04/26/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Levels Marine LLC a $250.00 deposit for marine flooring on 10/15/2023. The first partial payment of $1,250.00 was paid on 11/2/2023 (Invoice #****) and a final payment of $1,250.00 was paid on 12/21/2023 (Invoice #****). The total agreed price for the the marine flooring project was $2,500.00. I went through the design phase with Nauteva, the marine flooring manufacturer and partner of Levels Marine LLC (at the time), in November 2023. I have been getting the run around since then and understand that Levels Marine never paid Nauteva to produce the materials. Levels Marine LLC clearly has no intention on delivering/installing what I paid for. I have requested a full refund from Levels Marine LLC via email on 4/24/2024 and am waiting on a reply. I also sent a follow-up message on 4/26/2024 stating I was filing a complain with BBB and may hire an attorney to help me secure a full refund and legal fees.

  • Initial Complaint

    Date:04/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I met this company at the **********, NC boat show in early October 2023. They manufacture and install boat flooring. I paid them $250 deposit. They wanted to do the job ASAP, before cold weather began. After a number of failed attempts, they finally measured for the material in November. From then on, there was nothing but excuses from them. Finally, on 4/12/24 I cancelled the job and demanded a refund of my $250 deposit. As of now, 4/22/24 I have not received refund. I have no interest in proceeding with the job, I just want my deposit back.

    Business Response

    Date: 05/02/2024

    Due to the time of the year the weather did not allow us to install this customers project. Our product can only be applied when the temperature is above 55 degrees for 3 consecutive days and no rain. We made him very aware of that multiple times. We also didn't charge him the 50% deposit for his project that we require of all customers once we go into the design process, that was completed for *************. We decided not to charge him until we got closer to an install date.

    With all that said we have issued ************** a refund for his $250.

    Thank you,

    DEK LEVEL

    Customer Answer

    Date: 05/03/2024

     
    I am rejecting this response because:

    I have not received any refund from them.  

    Business Response

    Date: 06/27/2024

    We are trying to figure out if *********************** was refunded his $250. As I mentioned on the phone his deposit was taking on a system we stopped using back in December. If he has not received his refund, we may need to setup a Zelle transfer for him as well.

    Customer Answer

    Date: 06/27/2024

     
    I am rejecting this response because:
    As of today, June 27, I have  NOT received the $250 refund. I will accept a check or Zelle transfer from them if that will bring this to conclusion.

    Business Response

    Date: 07/08/2024

    I believe we are waiting on ****************** ***** information. Can he provide his phone number or send a $250 Zelle request to ***********?

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