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Business Profile

Trampolines

Urban Air Cornelius

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint regarding Urban Airs deceptive membership practices and complete lack of customer service.Over 12 months ago, my son received an Urban Air membership as a gift. He no longer attends, and I have been attempting to cancel this membership for monthswith no success. There is no clear or functional way to cancel online, your phone system offers no access to a human representative, and all of the Contact Us forms I have submitted have gone unanswered.This is not an oversightit appears to be a deliberate and deceptive business practice designed to make it nearly impossible for customers to cancel memberships, allowing ********************** Air to continue charging their cards without consent.I will never sign up for another Urban Air membership, and I will be warning others in my community about these practices. If this matter is not resolved and my membership immediately canceled within 48 hours, I will be disputing all charges with my credit card company and seeking legal advice for unfair business practices.I expect written confirmation of my membership cancellation and assurance that no further charges will be made to my account.

    Business Response

    Date: 10/24/2025

    Hello!  I am responding to the complaint from ***** **** (***** *******).  She contacted us via our Contact Us form once which was on October 2nd, requesting that her membership be cancelled. These matters are handled by our Corporate office.   They did reach out to Ms. ******* and did cancel her membership since she met her one year time.  Attached you will find the one Contact Us form from Ms. ******** a copy of the membership with the expiration date on October 26th, her final payment on September 27th, which is why the membership is good til October 26th and the notes put in by our Corporate associate from October 2nd, the day Ms. ******* contacted us, stating that the membership had been cancelled.

    Ms. ********** (***** ****'s), request was completed on the day she initially contacted us.

    If there is anything else needed, please do not hesitate to reach out to me.

    Kind regards,

    ****** ********

    *****************************************************************

Urban Air Cornelius is NOT a BBB Accredited Business.

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