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Business Profile

Moving and Storage Companies

Accelerated Deliveries
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Agreement: 7/9/2025 Move Date Scheduled: 8/2/2025 Deposit Paid: $50 Total Estimated Cost: $282/hour for 4 movers, estimated 8 hours labor + 1 hour travel time Details of Complaint:On July 9, 2025, I booked this moving company for an August 2, 2025 move. The service agreement, confirmed in writing via email, specified:$282/hour rate for 4 movers Estimated 8 hours of labor and 1 hour of travel Move from one 4-bedroom, 2-story home to another 1.1 miles away $50 deposit paid to secure the booking On July 26, 2025, I received a confirmation/reminder email from the company. I also called that day to ask a question, and they answered promptly.On August 2, 2025 20 minutes before the scheduled arrival time I received a call from the company informing me they would not be able to perform the move. Their stated reason was that one of their two drivers had quit, and they could not operate their 26-foot box trucks (which do not require a CDL license).I explained that I had to be out of my home by August 3, 2025. I asked for alternative arrangements, including:A late Saturday move A Sunday move A referral to another mover Any form of accommodation or discount *********** declined all options and told me the earliest they could move me was Monday, August 4, which was not possible for my situation.The manager promised to refund my deposit right away and send a written confirmation of the cancellation. However, it took 72 hours to receive the refund confirmation, and I never received a written explanation for why they were unable to fulfill the contract.Due to this last-minute cancellation, my wife and I had to complete the move ourselves using a **** Edge and ****** Altima, taking 8 hours in extreme summer heat.

    Business Response

    Date: 08/28/2025

    AJ ENTERPRISES OF THE PIEDMONT LLC / DBA ACCELERATED DELIVERIES
    NCUC Certificate C-2919 | DOT 2995428
    ************************************************************************************************
    **************
    Date: 8/28/2025
    Re: Response to Complaint *** ******
    To Whom It May Concern,
    Accelerated Deliveries takes all customer concerns seriously. Below is a summary of events regarding Mr. ******* scheduled move on August 2, 2025.
    Timeline
    7/9/25: Move booked with $50 deposit.
    7/26/25: Reminder email sent.
    8/2/25, 8:28 AM: Our GM called Mr. ****** to explain the move could not proceed due to driver availability and insurance compliance.
    Options given: reschedule for 8/4/25 (earliest insured option) or immediate refund.
    Same day, 9:12 AM: Refund of $51.50 was processed.
    Our *****************start="976" data-end="979"> We regret the disruption and stress caused. However, Accelerated Deliveries acted in good faith: we gave notice before arrival, offered alternatives, and refunded the deposit the same day. The complaint incorrectly states it took 72 hours to receive a refund; records confirm it was processed within minutes. The complaint also omits that rescheduling was offered but declined.
    Commitment **********************start="1390" data-end="1393"> We have implemented:
    A backup driver pool.
    A written cancellation protocol.
    Providing names of other local NCUC-certified movers if our schedule cannot accommodate.
    Conclusion
    This was an isolated situation, and we respectfully request our response be considered alongside the complaint. Accelerated Deliveries resolved the matter promptly and remains committed to serving our community with integrity and professionalism.
    Respectfully,
    ** ********
    President

Accelerated Deliveries is BBB Accredited.

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