ComplaintsforCustom Buildings
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/11/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 11, 2021, the owner of Custom Buildings came to collect my 50% deposit for a shed build. He instructed me that construction would start on June 7. I received a call the morning of June 7 stating that he would not be there and had 2 other jobs still in front of me and could start until June 21st. That didn't' happen. I contacted him June 19 and he stated there were more delays and he still had 1 more shed in front of me. He offered a refund on June 19, but I told him I wanted my shed instead of a refund & understood that small delays can happen. Long story short, every week that went by since June 21st, he repeatedly stated via text,email/phone he would be there in a few days or next week after multiple attempts each week to contact him. No construction in 2 months and only some materials left onsite. At a minimum, I am looking for $893.58 to resolve the remaining balance of deposit owed to me, so I can find someone else who can build my shed which was promised on June 7.Business response
08/19/2021
Business Response /* (1000, 6, 2021/08/15) */ We pride ourselves in building unique, top of the line storage buildings. We don't sub out buildings to be slapped together quickly. We have thousands of happy customers. We are refunding his deposit in the amount of $893,58, as requested. Consumer Response /* (2000, 9, 2021/08/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the response from the business provided that I receive a refund check Aug. 26. I received communication from the owner that a check would be printed by Aug. 22. I would have also liked an apology of how I was treated as a patient consumer. However, the refund is acceptable at this point to resolve this issue. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.