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          Flowers Flooring, LLC has 1 locations, listed below.

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            Business ProfileforFlowers Flooring, LLC

            Flooring Contractors

            Additional business information

            Believed to be out of business:
            According to information in BBB files, it appears that this business is no longer in business.
            Pending Government Action:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            North Carolina Attorney General v. Flowers Flooring, LLC

            On November 20, 2023, the North Carolina Attorney General filed a Complaint and Motion for Preliminary Injunction against Flowers Flooring, LLC for allegedly violating the Unfair and Deceptive Trade Practices Act, N.C. Gen. Stat. § 75-1.1 et seq. by taking money from consumers while failing to complete the project as contractually promised, failing to refund consumers' advance payments after abandoning the project, making false promises to return consumers' monies, and making false promises that the contractually promised work would eventually be completed.

            The matter is pending.

            See all additional business information

            At-a-glance

            Customer Reviews

            1.5/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            20 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Flowers Flooring is a flooring installation and sales provider. We sell and install all flooring types, including hardwood, laminate, carpet, sand & finish, tile, luxury vinyl plank, area rugs, sports flooring and more. We service both residential and commercial. We provide free estimates.

            Products & Services

            Hardwood
            Vinyl Plank (LVP)
            Laminate
            Carpet
            Sand & Finish
            Tile Floors, Tile Showers, Tile Backsplash
            Area Rugs
            Sports Flooring

            Business Details

            BBB File Opened:
            3/29/2016
            Business Started:
            1/1/2011
            Business Started Locally:
            1/1/2011
            Business Incorporated:
            1/1/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            12
            Hours of Operation

            Primary

            M:
            8:00 AM - 6:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Jeremy W. Flowers, Managing Member
            Contact Information

            Principal

            • Mr. Jeremy W. Flowers, Managing Member

            Customer Contact

            • Mr. Jeremy W. Flowers, Managing Member

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/10/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            BBB unable to locate business
            I contracted with Flowers Flooring to remove our existing wood flooring that has been damaged by a water issue and replace it with new engineered wood flooring. I paid a 50% deposit( over ********* dollers). The new floor has never been installed. I got an email stating they were canceling this project and would issue a full refund. I have never gotten the refund and they have closed all of their operations. Needless to say, this leaves me in the position of not having the funds to repair the damaged floors that have already been cut out. I have no idea where to turn for help. All supporting documents and email are available if needed.

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Joshua M

            08/24/2023

            Avoid this business like the plague!!!! You wont believe how much of a nightmare my experience has been with them.So it starts back in May 2023. We put a deposit of $18,500 down to have Flowers Flooring install our laminate floors. After one month of delays, I gave them the benefit of the doubt, perhaps business is good and theyre schedule is full. So I didnt complain. I stayed patient. But then, one more month passed, and so I reached out and began expressing my frustration with how long it has taken. They reassured me and promised the job would get done.But then, after a couple of more weeks of silence, we ended up hiring another company to do the job. Flowers Flooring said they would issue a full refund and that it would take up to 30 days to process. After about 40 days, I reached out to them asking what the status of the refund was. After all, $18,500 is a lot of money. But, after 2-3 days, we didnt get any response from Flowers. We even tried reaching out directly to the owner, and can you guess what happened? Thats right, nothing. Radio silence. And so after 3 months of delays, 48 days of silence after requesting a refund, and a lot of frustration, we decided to escalate matters and reach out to our credit card company to file a dispute. Our credit card company gave us a provisional credit of $18,500 and is looking into the matter as we speak.Folks, I know there are a lot of you out there who are owed money from this criminal company. If you paid with a credit card, you are legally protected by the Fair Credit Billing Act of ****. Open a case and get your money back! Even if you didnt pay with a credit card, contact your bank and open a dispute! We work too hard for our money to have dishonest people steal from us.

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            BBB Reports On

            BBB reports on known marketplace practices.

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