Business ProfileforHuck Cycles,Inc

On what I had taken there was some miss communication . I have a brother who has a mental disability who had brought a moped from this company. He is not business minded but he is still smart and his way.The representative said he must pay $40 to do a video face to face to see the issue. If that was the case why did you make him pay $40 to see what the issue was when you knew you could not help him in the first place. ************************, had stated he didn't know my brother had a mental ill disability but that was not his problem and he does not want to resolve my brother's issue with the battery of the bike. He pushed off to where my brother needs to go somewhere else to have the issue fixed. He claim he does not want to help but because of his demeanor I feel like he is not very kind when it comes to the disabled ability factor of people. It's a waste of his time to help those type of people. Future reference ************* I hope and pray you never have to experience any one of your family to have a disability that would cause you hindrance. Also too I know your background is from ***** Fargo and that speaks volumes! That bank is very shady so I wish my brother would have done more research and brought his moped from someone else. As I stated before my apologies when I first call because I did not get all the information from what my brother was telling me because when he actually speaks it is a little distorted you have to take your time to listen to him. Unfortunately you do not have the time nor the pleasure but you want to take $5,700 from someone as him and say you know what we call it a day and won't not help with the issue. It says in the Bible you will weep what you sow... sir. I really hope you do the right thing with someone else in the future. And not takes people's hard-earned money that they barely have but was hoping in your product that they can do better and get a step ahead.

Unfortunately, this is not an accurate portrait of the situation.**************************** purchased a bike from Huck in March 2021. His warranty expired in March 2022. Weve had nothing but great contact with ***** over the last 2 yrs with no issues and no complaints from either side. IN fact, ***** has made multiple purchase from Huck after buying the bike - over the course of the 2yrs - and no complaints have been made.On Feb 19th, 2023 ***** booked a service call with our team for 30 min. The call need up being 1hr because it was somewhat difficult to get ***** to provide accurately the situation and issues he was having. After an hours time our service tech and manager determined that the bike was in good working order but the battery on the bike was either not charged fully or, after a long winter with ought being charged and maintained, may have been damaged. We suggest a few solutions and asked ***** to try them and let us know if any of them worked. On Feb 20th, 2023, ****** sister, ********************************, called our **************** line and demanded to know why we didnt have a better solution for *****. I, *********************, Founder and CEO of Huck, took the call. I shared with ********************* that we did our best under the circumstances, but its not easy to walk through technical solutions with someone who has a hard time following the directions and staying on topic. This is in no way a slight against her brother ***** or an attack on someone with a disability. Its simply the truth behind why we spent 60min vs 30min with her brother and were still unsure after the call if a solution would be found over a video chat.Our suggestion was to take the bike to a local service shop and have them take a look. A logical and common next steps in the process. No negativity, arguments or issues were raised about *****. In fact, *** spent 2yrs talking to him and have had 30+ conversations with *****. Never once was I aware or made aware that he was disabled. In fact, it would have never occurred to me as he typically communicated very well.********************* on the other hand was not acting in a professional manor. She started the call with an attack, called me many negative names, and continued to exaggerate the situation. On call #1 I likely said no more than 10 sentences until I was finally forced to hang up after the cursing and name calling continued. ********************* called back a second time, apologized for her behavior but then slowly went back to the attack. After 2 calls with her I am still not sure what she was looking for in a solution or resolution.I believe she has made the situation harder for ***** and if she is to carry herself this way with any other service center, they will not provide support. ***** is a great person and a valued customer and while we wish we were able to support him more, the best solution at this time is a local technician who can put their hands on the bike