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Business Profile

Used Car Dealers

Village Motors of Conover, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transfer case was coming out of the 2009 **** escape I bought from village motor and the man who sold it to me said he would give me a loner so I could get it fixed but he lied and never did so I was at *** club on June 15th and the cat wouldn't go in backwards I had it took to there garage to be and they won't help pay part of the bill so now I have to wait until I can get the money to get it out of garage and the finance company will not help with the bill I have already paid the car off it's at ****** in ******* **

    Business Response

    Date: 08/25/2022

    The customer bought a vehicle 2 years ago with a 30 day/1,000 mile Powertrain warranty.  She did not purchase an extended service contract.  There is no dealer warranty at this time and she is responsible for any and all repairs to the vehicle. 

    The VP and customer have reached a mutual solution in this matter.

Village Motors of Conover, LLC is BBB Accredited.

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