Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6, 2024, I signed a contract with the Superior Construction for roof replacement placing a $4466.00 (50% of total) check payment. The verbal agreement was work would begin within two weeks, barring inclement weather. It has now been almost 4 months, and no word on when work will actually begin. I have not been contacted by the company a single time that was not instigated by me. After contacting them myself, I was given several excuses over the months, including having to replace the roofing crew, as to why work was delayed and I allowed extra time. I am tired of waiting with no time frame of actual work and simply want a full refund. I left a voice mail three weeks ago stating such, left another voice mail requesting contact later that week, and left another voice mail the following week. It has now been a month since any contact. At this point I can only assume this is an attempt to defraud.

  

  Business Response

  Date: 11/12/2024

  ** This response was provided verbally to the BBB **

  We got this all settled with the customer.
  

  Customer Answer

  Date: 11/12/2024

   
  I am rejecting this response because:
  

  While communication has improved greatly, the work had not been completed nor do I have an official start date for the work after over five months. I feel more confident the work will happen soon, and when it is completed I will edit this complaint as satisfactory.
  

  

  Business Response

  Date: 11/12/2024

  *** has been in touch with the roofer who is returning from doing relief work in the mountains and has talked to homeowner

  Customer Answer

  Date: 12/27/2024

   
  I am rejecting this response because:
  

  This is my second complaint against this company. On June 6, 2024, I signed and paid $4,466.00 toward a contract for roof replacement to begin within two weeks, barring inclement weather. No work done, no start date given since that time. After a couple of months, I placed a BBB complaint which was answered by the company several months later. I assumed the issue would actually be resolved. It is now SEVEN months since the initial quote of work beginning, and still no progress in any capacity aside from excuse after excuse. I have ZERO faith the work will occur. I want the money that I now consider stolen to be returned to me in full.

  Consumers Desired Resolution:
  Refund

  
  

  

  Business Response

  Date: 01/06/2025

  ******

  Mr. *******: Superior Construction and Remodeling apologizes that your roof has not been replaced as we discussed the roofer was in the mountains doing disaster relief   for those so much in need, then he returned about the time *** had a heart attack  and had to have a triple bypass surgery. *** was the one handling this due to me dealing with some cancer issues. We are both on the mend and hope to be back at work very soon and take care of you and all our customers that have been waiting on us  to get better. Please forgive us and let us complete our agreement  so you will have in our opinion the best roof available. we will be able to complete our agreement shortly if allowed            *** and ******
  

  Customer Answer

  Date: 01/06/2025

   
  I am rejecting this response because:
  
  I honestly feel awful saying this, but a part of me doubts the veracity of these excuses, because there have been so many excuses. My contract was signed and agreed upon WELL before the hurricane. WELL before the heart issues and the first I am hearing about cancer issues and the car wreck and the firing/staffing issues and the "finding a roofing crew that lives up to out standards" and, and, and... . Also, there are three primary employees listed on the BBB portal. One of them could refund my money. You took my check with little hesitation. Let's do the same with returning it. I do not trust this company to complete this work. I do not trust this company to stand by their work if an issue arises.(If it takes this long to start work, I can only imagine how long it will take to fix potential problems.) I want a refund from ANY employee that can hand me a check so I can actually do the work my house desperately needs. That is the only outcome I will accept at this point.

  Customer Answer

  Date: 03/05/2025

   
  I am rejecting this response because:

  
  Superior Construction has performed zero work aside from cashing my check. The last contact with Superior Construction was on January 24, 2025. I reiterated the only option at this time is a full refund. Superior Construction agreed, and stated the refund would be delivered within two weeks. I have not heard from them since. Two weeks is a pattern this company uses often for delay after delay.

  
  

  Customer Answer

  Date: 03/09/2025

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that arbitration is necessary.

  Sincerely,

  Normunn *******

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Construction to finish our basement started on 12/12/23. Framing, electrical rough in and plumbing rough in were done in a few days. Even though the contract said we would pay half up front and half of the remaining balance when we were at the halfway point, we were asked to pay the next installment. We paid and asked about insulation. We were told its not needed in a basement. We were also told the permit didnt need to be pulled. We insisted on both of these things. They subsequently filed for permits with the county and sent someone by to measure for insulation. We were well into January at this point. Everything was inspected with minor things to be corrected. The insulation was installed on 2/4/24. Once the inspector came by and confirmed we were okay to move forward we were told by the contractors drywall would be next. One of the owners said they needed to buy more materials and asked us to pay half of the final installment. They came by to pick up the check and said the drywall would be done soon. Weeks went by with no contact. We called and sent text messages numerous times with very little response. The drywall installer was later sent to get measurements then we never heard back. This was around April. We continued to call and text with little response. We finally got one of the owners on the phone and insisted on a meeting to discuss why things stalled and why they havent been communicating. When we met they said the previous drywall installer was not good and they decided to find someone else. They promised to do better with staying in touch and would get someone else for drywall. It was early June at this point. The next drywall guy came by for measurements. We were told they had a couple jobs to finish then we were next. Again, communication has broken down with no call backs or answered texts. The last conversation was three weeks ago. They said it will be soon but it has been eight months with no end in sight.

  

  Business Response

  Date: 08/29/2024

  We are sorry that we have had a hard time finding a sheetrock crew that is up to our standings we found someone and now we cannot get a hold of them we have just now found another crew that wants to come out and look at it but they can't look at it till next week it is very hard to find a crew that does good work like we require but this man wants to come out next week and look at the job please accept our apologies and we appreciate your patience we want to get this job done and done well we will be in touch to schedule for them to come out next week

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 15th we paid a deposit to ************************* for new windows and for our house to be painted. The total cost was to be $10,200. ($4200. Windows and $6000. For the paint and he required I pay $5,100. Up front, which we did. It took them 3 1/2 months to come install the windows, in the meantime we had to go ahead and hire someone else to paint our house because it had new bare wood siding and we couldn't keep waiting for ******,, our siding was getting ruined by the weather. Two of our new windows have white scratch lines in between the panes and one window had a long deep scratch that was there when they installed the windows. They refuse to address this problem.What we want is our $900. Overpayment sent back to us and we want compensation for the windows that are scratched or otherwise damaged. We no longer want Superior construction to do any more work on our properties. I was very unhappy with his window installers demeanor and he's not allowed here again Superior construction also built a deck for us earlier this year and they drove all the nails in too far and now water is getting into the wood. They won't address this issue either. We just ignored no matter how nicely I approach this. We don't want all of our money back but they do need to compensate us for the problems with their work that we now have to pay someone to fix The $11,800. paid was for the deck and the windows,( overpaid .)

  

  Business Response

  Date: 01/04/2024

  Superior Construction and remodeling.

  First of all, we would like to apologize for you not being satisfied with our. Services  We strive to make all our customers. Happy and we try our hardest to protect  our rating with the Better Business Bureau As far as the deck as you know, it was permitted and passed all inspections with flying colors. In fact, I will never forget the inspectors words.  He said that he had not seen framing That good on a deck in that county in years. I enjoyed his words and will never forget them as far as the windows We have no control over when ordered windows Arrive since COVID nineteen, it seems that everything is delayed getting to us. And it makes it hard not only on us As a contractor but all contractors.

  As soon as the windows Arrived we got out there as soon as possible To fit your schedule And ours We did not want to paint your house until we had. The windows in. So there would be no touch up. We like for everything to match. We take pride in all of our work.

  As far as the The Window discrepancy That would be a manufacturer Defect and up to them to handle. We would be glad To Get them to handle that if you would allow us to come back on the property and do it as far as the $900.  We will be glad to pay that when We have resolved all issues with homeowner, We take pride in making our customers Happy and keeping them that way.

  
  

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came to my home on June 14, 2023 and gave me an estimate for a 14 x 14 (3) Three season room addition to my home. On June 26, 2023 they requested I give them a deposit to hold my place to start by July 24, 2023 or sooner. I paid this deposit on 6/26/23. The project started August 28, 2023. I asked *** at onset for a building inspection and prior to start of work. *** told me No building inspection was needed. 9/6/23 ******************* requested the 2nd installment which was due only if project was a 50% completed. ******************* requested additional money to extend additional 4 feet. the project was not 50% completed. On 9/6/23 I gave ******************* additional payment. September 12 I was informed by inspector no permit had been applied for and all work needed to stop. Informed ***/*************************** same day. Permit requested and inspection failed 10/18/23 to date No one from Superior has returned to address the failed inspection and make corrections or complete the project. I am requesting immediate completion and resolution and assistance from BBB. If I have to hire another contractor to complete I am requesting a refund for payments made and all additional cost associated with new contractor corrections and completions.

  

  Business Response

  Date: 11/09/2023

  ******************* We are sorry it has taken awhile to start Resolving this matter We did not think this project required a permit, When this was found out we started working on the permit which takes a while. When we obtained the permit our men were working on other projects as soon as they could break loose from that project we returned to this project to complete the project and are still working on it  so we can make ****** a happy customer like all our customers