Complaints

This profile includes complaints for Rhodes, Kelly & Associates, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rhodes, Kelly & Associates, Inc.

  845 Church St N Ste 208-21 Concord, NC 28025-4300

• 

  Rhodes, Kelly & Associates, Inc.

  PO Box 146 Concord, NC 28026-0146

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with RHODES, ********************************************** I don't have a contract with this agency. They didnt provide me with a contract as requested.

  Business Response

  Date: 07/08/2024

  Consumer had a procedure done 9-29-20.  His balance of $984.00 was turned over to our office 4-7-21.
  4-9-21 we mailed a validation of debt to consumer.
  4-27-21 we talked with the consumer about the unpaid debt and offered him a 20% discount to pay within 30 days in an effort to help him get this resolved.
  5-19-21 consumer stated he was in process of getting a loan to pay off this debt and some others. He said the company requires a statement and would be mailing a check by 5-26-21. He requested a statement reflecting the balance after discount.  We mailed him another statement showing the amount due minus 20% {$787.20}.
  7-28-21 consumer disputed debt with ******* stating debt was not his.  We researched relevant documents to show his drivers license he provided Equifax matched the drivers license image he provided to our client. We responded to Equifax confirming all the information was correct.
  3-10-23 consumer submitted 2nd dispute to Equifax.  We responded to Equifax confirming all the information was correct and accurate.
  6-28-24 consumer submitted 3rd dispute to Equifax.  We responded to Equifax confirming all the information was correct and accurate.
  We are in compliance with the credit reporting rules and guidelines, therefore, removal from the consumers credit report will happen once the unpaid debt is paid in full of $984.00.  We are dedicated to help consumers protect their credit.  Consumers can make payments if payment in full is not an option.  

  Customer Answer

  Date: 07/08/2024

   
  I am rejecting this response because:
  II have never been given an opportunity to examine the cost and given the opportunity of a discount it amount.  ************ cannot produce an agreement in writing or any documentation that I rejected anything that they've offered.  Plus they are not following the guidelines of the policy in place that medical bills are not tdeducted against anyone's credit.  There's a federal law in place that all medical collections are not to be filed against anyone's credit.  They are in violation of a federal law. This debt was paid through my insurance carrier.  

  Business Response

  Date: 07/10/2024

  Our previous response still stands.  We would also like to clarify that medical debt is accepted by all 3 major credit bureaus.  There is no such federal law prohibiting reporting medical debt.  If so, none of the 3 major credit bureaus would allow medical debt reporting. Consumer can also refer to his insurance companys explanation of benefits that will clearly show the balance of $984.00 was not paid.
  We are dedicated to helping consumers maintain good credit.  Once the balance is paid, it will be removed / deleted from the consumers credit report.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** and her associates have been harassing me about an ambulatory bill with Gateway surgery center. Calling daily when I asked them not to while I am working. I work from home daily and have been in touch with the billing department at the surgery center. I was informed by my employer and secondary insurance to have the bills resubmitted which was approved by the surgery center and I also have an upcoming surgery scheduled on 12/8/2023. I do not understand why these people keep calling me when I have addressed this directly with the billing company. As it frustrated me that the the owner of the company continued to call and harass me, I told her not to call me any more and she told me that I need to pay my bills so she wouldnt have to call. I was working during that conversation and disconnected the line. I called back to speak with her about her harassment and unprofessional behavior and she would not get on the phone to speak with me and her colleagues stated that since she owns the company, they did not want to relay that message for fear of losing their jobs.

  Business Response

  Date: 12/06/2023

  Thank you for the opportunity to respond. We understand that oftentimes consumers are inconvenienced or frustrated due to insurance issues.
  We frequently assist consumers to bring a resolution to fix insurance problems. However, communication is crucial with the policy holder.
  We attempted to explain what was needed to the consumer to move toward a successful resolution but was unsuccessful.

  Customer Answer

  Date: 12/27/2023

   
  I am rejecting this response because:
  
  

  My delayed response was due to me being ill with bronchitis for a few weeks now and I am now well enough to review my emails for your communication. In response to the business response to me. I will say that the business used threatening and harassing techniques, disrespected my wishes to call me when I was available to speak and not at their convenience, threatened to have my medical services interrupted (which they were) and also unprofessionally told me to pay my **** bills and she wouldnt have to call me. 

  Not only was this unprofessional, but gathering my PII is against HiPPA rules, it is against the law for her to harass me and to continue calling after being told not to and her efforts were far from making a good faith effort. I disagree with the BBBs making that conclusion and tossing aside my personal , medical and financial issues relating to this situation. 

  I have since also made a report against her and the medical establishment for violation of my HIPAA rights and will pursue whatever is necessary to stop this harassment by this woman and her company. I also tool the liberty of researching the reviews of this company and they have a whopping 1% satisfaction rate. 

  I would like my financial account returned to the medical facility so that I can work out my payments with them as I do not want any interaction with her or her company and I would like a written letter of apology from the owner. Her actions have caused me emotional distress and has contributed to my prolonged condition. 

  Business Response

  Date: 01/03/2024

  We are sorry for any inconvenience the consumer has experienced. We are happy to help her get this issue resolved as quickly as possible.

• Initial Complaint

  Date:08/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received Five (5) calls right behind each other. I would decline or let it ring out and they would call right back. I am working and it scared me because I thought it may be concerning one of my children. I googled the number and this company came up. This is harassment. My business, what ever it is, wasn't with them and for them to call me so many times in a 2 minute window is harassment!

  Business Response

  Date: 08/21/2023

  Thank you for bringing any concern you may have to our attention.  We apologize for any inconvenience or frustration you may have experienced.  In order to prevent these types of issues from happening, our phone system tracks and logs all inbound and outbound calls for verification purposes.  We reviewed the log to find that we did in fact place one outbound call to this phone number.  The representative that placed the call left her name and phone number on the answering / voice mail requesting a return callback.