Reviews

Review Details

• Review fromLouise H

  Date: 10/04/2024

  1 star
  I agree with several of the other reviews about the lack of pleasant customer service at this company. I ordered blinds cut to a very short custom length, but didn't realize that product only came in 2 preset lengths. When they arrived, I thought they had been made incorrectly and asked for them to be remade. I was told about the preset lengths and sure enough, when I double checked, I had not noticed that caveat among all the text. My mistake.I asked if there were other products that I could order to the correct length, and also pointed out that their web designer could perhaps change the ordering page so that lengths other than the 2 preset ones would be flagged in some way. You can choose any length from the pick list, which shouldn't be possible on a restricted product like this. The next email from them gave more details about what I had done wrong, that I clicked on a notice that I understood that these were custom blinds, that pop *** annoy customers, etc. It wasn't until the third email before I learned what the other more suitable products might be. Apparently I needed to be fully schooled before I got that answer, though.The quality of the blinds is fine; there are really only a handful of manufacturers of blinds in ************* and all these online companies are selling the same stuff. I used to buy from ******* Blinds but they went out of business, so I tried Awards. I'll choose one of the others next time.If there is a response here from Awards, it will be detailed and factual in the ways they didn't do anything wrong. There will be a technical explanation of how their website works, why this product is a discount item, etc. All well and good, but when your factual responses seem to **** off multiple customers, perhaps it's time to do some self reflection. Customers who take the time to care enough to be angry at how they've been treated have something to teach you.

• Review fromLisa G

  Date: 04/22/2024

  1 star
  I placed an order on Feb 17, 2024. I have ordered blinds here before, I have large windows in my home, so I need custom blinds. Three of the rooms in my home have award blinds on the windows. On March 10th, it was a Sunday, I sent an email to customer service to see if they had a ship date and someone responded really snippy. Telling me that the walnut was on back order as it stated when I ordered it. Which it didn't say it was on B/O but it did give me a ship date of March 6th thru 13th. Which was fine. I don't know who this person was, but they were very rude, and a complete JERK. They even commented about it being a Sunday, I didn't tell them to respond that day. I told them to get me a ship date and let me know when it is since they had already told me the order couldn't be cancelled which I wouldn't have cancelled it, its custom fit to my windows. On Monday the 11th, I received another email telling me the manufacturer said the order was on the floor but and would be shipping March 14th thru 18th and since that as beyond my date of the 13th, they cancelled the order and refunded my money. ARE YOU FREAKING KIDDING ME. I WAS LIVID, I WAITED A MONTH for the order and this JERK cancelled my order out of spite. I called the customer service number and got nobody, so I sent another email and asked to speak to someone other than whomever the jerk was that cancelled my order. A couple of days went by, and I never got anything from anyone. So, I sent one more email telling them I hope you like the review I am leaving you. Within 10 minutes some guy called my phone telling me that it was the warehouse that cancelled the order, and I could reorder it and see if they can rush it through the warehouse.The more I thought about it, the more upset I got. I found another company to order the blinds from. I will never place another order with them, and my daughter just purchased a house, so you lost that business to. You can thank that RUDE person.

  Award Blinds.com, Inc.

  Date: 04/23/2024

  As with most cases, when someone does not get their way, or in this case, they got what they requested, they become angry and make false claims. This customer placed an order on 2/17/2024, when the order was placed by the customer the product that she ordered had a notice that there was a backorder for the valance in the color she selected along with a date when the valance material was expected to be off backorder. Fast forward to 3/10/2024 when the customer emailed us for a ship date. A reply was sent that the order was on backorder for the valance and is now showing as in production, but we would send a request to the manufacturer to see if they can provide a more accurate ship date estimate in case the estimate on her order status was not accurate. The customer then replied that she does not see that the order says it is on backorder, that the ship date says 3/6 thru 3/13 and that today is 3/10. She then said, "if it doesn't ship by the 13th, cancel it". We replied that the backorder was listed on the product page when the order was placed. We also explained that since these are custom made products that if an order is in the actual production stages, it cannot be cancelled. We also stated that we hope the customer has a nice rest of the weekend and that we may not be able to reply as quickly moving forward since it is Sunday (we do not continuously monitor emails on the weekend but we do check them periodically and reply to urgent emails when possible). We then updated our request to the manufacturer with the customer's request/demand that the order be cancelled if it does not ship by 3/13. The customer replied back questioning why we would reply to her if we are closed, then in caps said, "GET ME A SHIP DATE. I am not going to wait forever for the blinds. I will get it cancelled if you CANT fill the order.". So, she is now threatening us that she will basically issue a chargeback if the order does not ship by her previous demand of 3/13. We updated our request to the manufacturer to include the most recent emails. The customer then replied again saying that the website does not list the valance as on backorder (of course it did not at that time, it was no longer on backorder as the material arrived).On Monday, 3/11, the manufacturer replied to us that the order was expected to ship between 3/14 and 3/18, but after reviewing the email exchanges with the customer and seeing the customer's cancel demands and threats of chargeback, the manufacturer decided to cancel the order to avoid any further issues. The manufacturer, nor we, take threats of chargeback lightly, which is 100% what the customer was doing when she stated, "I will get it cancelled if you CANT fill the order.". The customer then sent a reply on 3/11 questioning why we would cancel the order. (The reason why the order was cancelled is detailed above). The customer then replied again, demanding to speak to someone. She stated that she did not tell them to cancel this order (emails are forever, just like screenshots. She 100% said to cancel it if it did not ship by 3/13). The she emailed on 3/12 that she hopes we enjoy the review she left us. A member of our team then called the customer and explained that the original emails were all sent to the manufacturer as part of the ship date request, but in those emails she demanded that the order be cancelled if it did not ship by 3/13 and then in a follow-up email she made a threat of chargeback, so the manufacturer cancelled the order per her email demands. Our team member then apologized to her regarding the order cancellation. It was explained to her that if she re-ordered, we would work with the manufacturer to try and get the order rushed through production. She claimed to understand the situation and seemed to be happy with the offer. Now, nearly 1.5 months later the customer has left her angry review that she claimed to have left on 3/12. Moral of the story: don't make threats and demands that you do not mean. If you request/demand that an order be cancelled, and then that order can actually be cancelled and is, do not come back and blame us and direct hate and anger at us because your demands were met. It is sad how many internet bullies there are in the world these days. All our communication (emails/recorded phone calls) are reviewed to make sure that we provide accurate/factual information and we are not "rude". It is easy for emotions to dictate replies at times, as we are all human, yet we strive to always be better. The emails sent to this customer were graded as factual and to the point. Her replies (and her review), were full of capslock words (which indicate anger and yelling), indicating that they were definitely not calm or understanding and were considered demanding and rude. Often if a person is already mad about something, even if it is external, then they read emails/texts/etc from that angry view point and misinterpret the intent of the emails. We wish this customer well.

• Review fromJosh D

  Date: 03/28/2024

  5 stars
  AwardBlinds is a fantastic small business. They offer a great product selection at great prices and with a simple ordering system. I had some complications with my order (my fault), and their service in helping me to handle it was extremely prompt, thorough, and with great care. A+ recommendation.

• Review fromrhonda k

  Date: 06/11/2023

  5 stars
  I don't know hoe this company only gets 3 stars..I have used their products MANY times and will rate 5 out of 5...someone would always call me before starting the order just to confirm all was correct!!! Very helpful and thorough!!

  Award Blinds.com, Inc.

  Date: 06/12/2023

  Thank you for the very kind review, we greatly appreciate it! We do not solicit customers for reviews, so often times only customers that are angry/upset leave a review and more often than not, those reviews are not exactly factual.

• Review fromJonathan B

  Date: 11/17/2022

  1 star
  Absolutely terrible to work with. We ordered "white" blinds that are actually very yellow and they refuse to do anything helpful to work with us. Some of the worst customer service we're ever encountered. We used to be HUGE promoters of AwardBlinds but their quality has gone down significantly in the last few years. Combined with their "screw you" customer service attitude, we definitely would not recommend!

  Award Blinds.com, Inc.

  Date: 11/18/2022

  Thank you for the review. We are sorry that you do not like the color you ordered. As shown on our website, we highly recommend and offer FREE sample swatches so you can see the color in person and in the room you want to use it in. All color names can be represented by nearly infinite number hues/shades, so a color name is just a starting point of what the actual color can be, as no two colors with the same name on different products/items will likely be exactly the same. Colors can be warm toned, cool toned, with varying degrees of each and other variations. This is regardless of what you are ordering, it is not unique to window treatments. Additionally, the room that you view the shade material in can affect how it appears, as lights, paint color, decor, etc, can all reflect their colors throughout the room, which can and will affect how the shade appears.
  We offer the free samples so you can determine if a color is correct before purchasing custom products that cannot be returned. Keep in mind that even though we send the samples for free, they are not free to us, nor is the postage or the employee time, yet we do it to provide customers with the best tools to make the best decision prior to ordering. While we value your opinion of the color, you did not order free samples prior to ordering, so you did not do the due diligence to make sure you like the color in your new home. I say this because you ordered this same exact color in 2018 and had no complaints about it at that time, and the color has not changed, but your home, wall paint, lighting, and decor has.
  We are sorry that you found us difficult to work with. We do not have a "screw you" attitude, we work within our policies, the same policies you agreed to in 2018 and again on this order. Policies are there to protect the consumer and the business, as a set of guidelines on how to proceed when an issue, or an opinion arises. Since you do not like the color, we have a policy to assist you in re-ordering, but you refused it. We cannot take the shades back, as they are custom made and cannot be resold. We offer free samples to prevent issues like this, but you refused to order them. When we sent you a sample to compare the shades to, the shades matched the sample, so this could have all been avoided had you ordered samples originally as recommended.
  As stated to you, this same exact product, with the same exact color, from the same exact manufacturer, is sold by almost all our online competitors and many brick and mortar competitors. We just sell them for less. Additionally, this product and color are the most ordered combo off all shades that we sell, and until this incident, we have never had a complaint about the color. I hope you are able to find what you are looking for. If you want to take advantage of our policy to re-order (we lose money on this policy, we do not offer it for our benefit), please let us know. We are happy to assist you.