Complaints

This profile includes complaints for Haywood Regional Medical Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Haywood Regional Medical Center

  262 Leroy George Dr Clyde, NC 28721-7430

• 

  Waynesville Family Practice Center

  1272 East St Waynesville, NC 28786-3437

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This medical facility billed us without actually seeing us. They refused to give us a bill for the "procedure" they provided though they claim there was one. We never saw a medical person or even went beyond the waiting room of the facility. They also sent the bill to a collection agency without giving us any notice. We have sought to understand the charge but neither the collection agency nor the facility will disclose to us why we were billed. We never received any mailing or notice.

  Business Response

  Date: 03/10/2025

  The billing issue has been corrected with a zero balance now showing. We apologize for any inconvenience this has created. We are addressing the concern with our billing agency to assure that this does not happen to other patients.

   

  Kind Regards, *****

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother ****** ******* was transferred to this facility Haywood and I am being asked for her phone and Id which she will have no accessibility to on the **** she is on. Transferred there without informing family, which we would have objected to even if she consented. This place is horrible haven't told us anything about her treatment or nothing to do with my mother.

  Business Response

  Date: 01/28/2025

  We are reviewing the concerns. Thank you.

  Customer Answer

  Date: 01/29/2025

   
  I am rejecting this response because:
  My mother is still there and I have no idea of her well being. This business has file her insurance on 1/14/2025 - 1/23/2025 that was dated 1/16/2025. ******** don't paid that fast. I believe she is victim of insurance scam with both hospitals.

  Business Response

  Date: 01/30/2025

  Due to HIPAA privacy laws, we can neither confirm nor deny that we have a person by the name reported in the complaint in our facility.

  Of note, we have had multiple harassing and threating phone calls to various staff members here at **** from the person making the allegation.

  Customer Answer

  Date: 01/30/2025

   
  I am rejecting this response because:
  This business has Mrs ****** ******* as a patient, we spoken to her early last week. We have been calling to get information on her whereabouts. I called the sheriff department to file a missing person in ***** NC, Officer Green called me and told me she was safe and that's all he can tell me. We have not harass no one. This business is billing her insurance for service not given, why they refused to inform us of her condition, she suffered from depression and they unlawful transported her to another county without family members knowing of her situation. Mrs ****** ******* has a mental health problem and is not is her right mind. They refused to allow her to call home. I am wondering if she's alive. I am very confused about the treatment, by the way they are speaking.I am just concerned about my mother well being and mental health. Haywood Regional hospital keep saying she not there. We just received a statement from ******** the service was approved for 01/14/2025- 01/23/2025 date on January 16, 2025. I have a copy, also I spoke with ***************** ***** that state she was transport to Haywood Regional Hospital. This sounds like insurance fraud against the elderly who can't defend herself. They are running up her insurance policy as we speak. The business need to be under investigation for Civil Rights Violation. They don't have right over a walk in patient seeking mental health. Now they saying she not there. This is what we have been going through for the last week. Please release Mrs ****** *******. Please we all appointment and medication to pick up. Why are the withholding information from the Son and daughter in law. They have been very disrespectful over the phone, ******* ******** called my number telling me that Mrs ****** ******* want her Cell and wallet and she will be happy, trying to convince my husband to go to the postal office and mail the items 

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took mother in law to the hospital in ************* and they decided to sent her to Haywood regional clinic without my permission. I have not received any information concerning here well being and she need to be released from them. Someone called me asking for her credit card and cellphone. I am concerned about the situation. I believe they are over medicated her and her is a humble woman

  Business Response

  Date: 01/31/2025

  We have spoken to this complainant and given her the information that her mother-in-law has allowed us to share.

  This allegation is false, and HRMC has received multiple harassing and threatening calls from this complainant to members of our nursing staff and unit leaders.

  This complainant has also made a false claim to the insurance payor alleging fraud that has been investigated and unsubstantiated.

  The "mother-in-law is not a minor and is able to make her own healthcare decisions. We cannot share additional information regarding treatment decisions that are being made between the complainant's mother-in-law and the providers caring for her without the mothers-in-laws consent.

  This has been communicated to this person, and another family member multiple times by several staff members, including myself and the unit Director.   While sharing the information the complainant's mother-in-law had consented to, threats of a lawsuit were made by the complainant.  We have responded, as we are compelled to by our regulations, with standard language which was to have their attorney contact us. 

  Customer Answer

  Date: 01/31/2025

   
  I am rejecting this response because:
  We have not heard from anyone at Haywood Regional Hospital. We never communicated any threats of any kind . We just asking is she safe and why she not able to call. I will never call Haywood Regional Hospital again by allegedly false claim the I'm harassing them. My mother is unable to make decisions for herself. I am her caregiver for over a year after her husband of 40 years passed away. She have been making bad decisions with her spouse and her cats that all passed away. We have a pending lawsuit in ********* . How can she be fit to make decisions, when she took my dog outside 11pm and he got hit by a car and passed away. This is why I took her to the emergency. I was going to have the sheriff picked her up for transport. I never one disrespect the staff at Haywood Regional Hospital. They keep lying to me and want me to drive 2 hours without knowing what to expect.  Mrs ****** ******* did not consent in her right mind. s

  She can be lead ashtray easily. I apologize if they feel I was disrespectful toward them. If you family was *** and you haven't heard from her. You would be comfortable with that. If she not there, why they just said she is there and spoke to family members. This is untrue and misleading. If Mrs ****** ******* decided that she doesn't want our support, allow her to call and tell us to leave her alone, and we will leave here  since you making decisions for her. Please stop making false allegedly and I'm  not doing anyone any harm. They are supposed to be professional healthcare workers.. They can not show any evidence that I threaten any staff. I will not call ever again because you are telling false details. I hired a lawyer  to help filed for Adult Guardianship, we already have a Power of Attorney for Disabled and incompetent family meeting.. they don't have they speaking so racist toward me and my family. I repeat Mrs ****** ******* is unable of making decisions for herself 

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  fraudulent and criminally negligent but also severely dangerous in threatening. I witnessed in their care fictitious /fraudulent statements /false reporting and mixing up of patients/their medicine and Mistaken identity of myself with complete strangers entirely. I have crohns and had an appointment at *************************** when dangerously taken from my home and dog on two occasions brutally and terrifyingly so as a teacher who has zero mental health needs nor any criminal history due to grave false reporting and dishonesty within the local haywood community surrounding cybercrimes and felony identity theft/larceny etc committed by that of my neighbors as documented on camera after having followed the directions of that of police in other jurisdictions/employers. This has been domestic violence and Haywood Regional needs to please be investigated for fraudulent and criminal medical negligence /billing/fraud . I am an ethical and honest teacher whom has shared this ongoing with ********* ***** in ** and among many in ************** as documented in emails/letters. I was a patient of ethical drs in ******** and many and have never had any issues until those began in a mistake/ mischart by an OBGYN in ********. all ethical drs have been notified and I am very appreciative of your time and sincere investigation into the dangerous practices /exchange of money In Haywood county for fraudulent studies that are funding very dangerous practices. requesting all bills to be reversed for fraudulent unnecessary and dangerous practices /mistaken identity criminal intent by that of health care workers and credit reversal of all charges from June 23 and Feb24 reflected on my credit report . All those involved in care should be reported for their involvement and coercion. There may be some staff that are innocent bystanders yet aware of beyond criminal practices and use of dangerous medicines altering charts and falsifying documentation with fictional statements/mixing of patients.

  Business Response

  Date: 12/17/2024

  We have conducted an extensive review of the patient's records. The conclusion is that she received appropriate treatment for the illness she presented to the hospital for. Billing is correct for the services provided.

  Unfortunately, I do not understand the attachments that were provided. Please provide clarification on what they mean and how they relate to this complaint. 

  Kind Regards,

  *****

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been out of work going on 4 weeks now. My primary doctor referred me to a spine specialist and wrote me a work note up to the date of my appointment which was 10/30/2024. **** ****** was the specialist that I saw. Upon my visit, **** ordered an MRI and an X-ray, both of lower back, and thats literally all he did. I asked **** what I should do about work, because I work in construction and Im unable to stand or walk without severe pain. He said that without reviewing my MRI, he couldnt write a work note, he couldnt fill out my short term disability paperwork, he couldnt do anything. My employer is requiring a work note obviously, so I made another appointment with my PCP, in hopes that she would be able to provide me a work note; this appointment was on Friday, 11/01/2024. My doctor said that she couldnt believe that **** wouldnt write me a work note or fill out the *** paperwork, or at least give me a treatment plan to where I could return to work. She also said that she was unable to write me a work note because when she referred me to the so called specialist, he was supposed to provide me with the work note. So, today, I went back to Mountain Spine Care, politely explained all of this to the receptionists and they were courteous and sympathetic in return and asked me to have a seat and they would go speak to Andys assistant, *******. About five minutes later came to the window and said, I called you on 10/31, and I explained to you that **** would not say that you cant work until he views your MRI. I told her that I was aware of what she said, but I cant stand or walk without pain, and that I could go anywhere and get a work note based off of my symptoms and pain, and she said well, you cant here, we see people in pain every day. HOW DOES THIS JUSTIFY THEM NOT HELPING ME!? Now, Im probably going to lose my job, because they are unwilling to simply put the pen to the paper. Meanwhile, Im still waiting for my MRI to be scheduled.

  Business Response

  Date: 11/05/2024

  Hello,

  Please know that we will be investigating this event and will provide feedback once completed. Thank you. *****

  Customer Answer

  Date: 11/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A foriegn man called me on 10-16-2024 from haywood regional scheduling to tell me i had a bone density appoint for 10-25-2024 at 10 am. When i got tho the womens breast cancer center at my appointment date they told me my appointment wasn't until 11 am and i would have to wait until then. I am sick and tired of getting calls from these foriegn people that haywood regional hires that don't know what they are talking about!

  Business Response

  Date: 11/04/2024

  Hello,

  I have sent this to the director of the ******************** that performs the bone density test. I will respond back as soon as I hear back. Thank you.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to pay two medical bills with Haywood Regional Medical Center (one of $232.56 date of service 01/18/24 and one of $80 date of service 03/19/24) for several months but their online payment system was down. I called and was told I could not pay over the phone but that they could call me when the online system was back up, which they never did. Eventually, they updated their website and payed the whole amount of $312.56 on 05/30/24 and was sent a receipt. However, apparently there was still some issue for their online system and the amount was never deducted. Instead of notifying me the payment didn't process (and I unfortunately did not notice it was never deducted) they sent one of the bills ($232.56) to collections but sent me a bill again for the $80. I called them just now and was able to pay the $80 over the phone with Haywood Regional's Billing Center but was told I would need to pay the other portion to collections. I am going to pay that amount now, but because collections accounts go on credit reports, would like my credit report corrected as it was the hospital's incompetence that cause the issue on my credit report for 1) not fixing their online bill pay for several months 2) when they updated to a new online bill pay it accepted my payment and issued a receipt but never withdrew the amount and 3) not notifying me that the online payment did not go through before sending it to collections. I have included an image of the receipt they issued, the new bill from the collections agency, and the new bill from the hospital for documentation.

  Business Response

  Date: 07/08/2024

  Hello,

  I have forwarded this complaint to our billing agency to research and provide information regarding their follow-up. I will respond to this complaint as soon as I receive feedback from the billing vendor.

  Kind Regards,

  *****

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 8, 2024 I had an EGD procedure at Haywood Regional **************************** and received a bill account number ************** some weeks later in the amount of *******, I tried to pay the bill online but was told online payment was not available at that time and the website directed me to call a telephone number. I called the telephone number and was told payments could not be processed at that time but that a note would be put into my record stating I had tried to make the payment and I was assured I would not be sent to collections. I then received a second bill statement and I again tried to make an online payment and again was directed to a telephone number where I was again told payments could not be processed at this time. I have then simply been waiting for another bill before attempting to call again to try to pay. On June 21, 2024 I received a collections notice from Receivables Outsourcing for the amount owed. The issue is despite attempts to pay my bill I have been sent to collections. This is now the second time Haywood Regional Hospital has sent me to collections due to their poor communication and despite my efforts at resolving the issue and attempting to pay the bill.

  Business Response

  Date: 07/02/2024

  The hospital billing agency reached out to the patient. The patient has set up a payment plan as of 6/24. The agency apologized for the inconvenience. If you need detailed communication interactions that have taken place with the patient since March 11, 2024, I am happy to provide that if needed. 

  Kind Regards,

  *****

   
  

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 cataract procedures (each eye separately) this year at HRMC. I received invoice 201331003-0001 for $242.00 dated May 30, 2023 for the April 17, 2023 surgery. It was paid by check and the check cleared my bank on May 26, 2023. I received another invoice dated May 30, 2023 showing no payment made. I sent a second check on June 19, 2023 for $242. This check has not cleared the bank. I am now receiving threatening calls from a bill collector saying the $242 was not paid. HRMC sent an invoice showing that two payments of $242.00 were received and applied and then the payments were reversed by HRMC. HRMC does not have a local billing office and the ********* and *********, ** offices will not return calls.

  Business Response

  Date: 10/11/2023

  Hello,

  This concern has been forwarded to our billing agency. A representative should be corresponding with **************** soon. 

  Kind Regards,

  *****

  Customer Answer

  Date: 10/11/2023

   
  I am rejecting this response because:
  This has been their procedure from the first time I contacted them about their error.  They send me to another phone number and then I do not get a response.  I am upset because of what it is doing to my credit because no one will accept responsibility for the error they made in reversing my payment after my check cleared the bank.

  Business Response

  Date: 10/16/2023

  Hello,

  Please review the response from the Senior Director of our billing agency.

  
  On 6/22/23, we did receive Ms. ******* check for $242 and applied to account *********
  On 6/26/23, the check was returned for Non-sufficient funds (***), and the $242 credit was reversed.
  On 6/28/23, the *** transaction was erroneously duplicated causing a debit balance of $242.
  On 10/12/23, that posting error was reversed and the balance on this account is $0
  
  Our sincere apologies to *************** for our posting error. Ive included a detailed account transaction statement showing the balance as $0.

  We apologize for the inconvenience this has created.

  Kind Regards,

  *****

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our 13 month old to haywood after speaking to the on call nurse at mahec, they were worried he had Croup 8/6/2023. We were seen at haywood and were there about 4 hours. They did a nose swab for covid flu and rsv. All three came back negative. We were told it could be any number of viral infection to just give Tylenol or motrin. Fast forward to Wednesday 8/9/2023 we had to take him to urgent care in haywood County where they said they don't understand how they didn't know it was strep as his throat and mouth had blisters. Now due to him having strep the sunburn on his nose formed impetigo. So due to them not paying attention they missed all of this and my 13 month Olds throat was swelling up.

  Business Response

  Date: 08/11/2023

  Response:

  We will communicate with ************** and provide additional response. Thank you.