About

Local BBB:

BBB® of Central and Northwest North Carolina

BBB File Opened:

10/29/2007

Business Started:

6/1/2006

Business Started Locally:

6/1/2006

Business Management:

Tammy Miller, Owner

Additional Information

Payment methods

VISA, MasterCard, American Express, Discover and PayPal.

Refund and Exchange Policy

Order Processing and Delivery

PetTravelCenter.com strives to process all orders within 48 hours of when your order and payment are received. Many times, orders are processed the same day they are received. Depending on distance of shipment from the distribution center, actual delivery time may take two to seven business days within the contiguous United States.

An email confirmation will be sent to you once your order is approved. Once your order ships, a second email will be sent to you.

For orders being shipped via UPS or FedEx, you will be sent a tracking number in your email notification to track your order's shipping progress and expected delivery date. Orders shipped via USPS cannot be tracked, although we will send you the delivery confirmation number in the second email.

Delivery times may vary, depending on distribution center location, product availability, etc.

We process orders seven days a week, except for certain holidays.

We use up to 256-bit Secure Sockets Layer encryption to securely process all orders. We also take your privacy seriously and do not sell, rent or otherwise share your personal contact information with any third party, other than what is necessary to process your payment. Please see our Privacy Policy for more information.

You will be notified via email if an item is backordered and the expected shipping and delivery information. You can then let us know if you wish to wait for the order, cancel it, or make another selection.

To send your order as quickly and as safely as possible, we may ship items from the same order in separate boxes. You will not be charged additional shipping in this event.

Returns and Exchanges

At PetTravelCenter.com, we try to provide our customers with detailed product information, regarding descriptions, sizing, color choices, etc. Please pay attention to sizing recommendations and measure your pet accordingly to avoid return shipping and restocking charges.

In the event you need to return an item because of receiving the wrong product, size or color, please email us a detailed explanation of the situation at [email protected] and we will instruct you how and where to return your item. Please include your name, address, phone number, email address, and Customer ID/Order Number so we can correspond with you appropriately.

DO NOT SEND your item back to us without a Return Authorization (RA) number and instructions.

Please note the following regarding returned merchandise:

Only unused merchandise in its original condition will be accepted. No used merchandise will be accepted for refund or credit. Products returned with obvious wear, pet hair or soiling will be deemed used and not returnable to stock. Therefore, they will not be eligible for refund or credit.

Merchandise must be returned in its original packaging. For collars, harnesses, and other products that require to be fitted to your pet, leave all tags intact on the product until fitted properly.

Returns must be made within 30 days of date purchased.

Shipping charges are not refundable unless a wrong item, color or size was shipped by our mistake.

Customers are responsible for return shipping costs. (If an item was shipped free of charge by us, and a credit is due, we will issue credit for the item minus the actual shipping cost to send the item to you). You must provide PetTravelCenter.com with a tracking number for merchandise being returned. We cannot be responsible for lost, misdirected or undelivered products.

Toys and treats are not returnable.

Items returned to our inventory will be charged a 15 percent restocking fee.

Refused Orders

Credits for shipments returned to us by our shipper or mailing service because of refusal of receipt will be issued after inspection. Credit will only be for actual merchandise minus a 15 percent restocking fee. Shipping charges are not refundable.

Business Categories

Pet Supplies