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Business Profile

Womens Clothing

Real Country Ladies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased some shirts from the company, they didn't fit so I sent them back. They told me in ******** messages they would issue a refund when the return package arrived. It was delivered to them on 6/1 and I have not received a refund or any further respones from them in my follow up inquiries.

  • Initial Complaint

    Date:05/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two twill hats, one navy and one black, both of which are advertised as dark solid twill colors online. It took 3 weeks to receive my order. I was very disappointed because the so-called solid color twill hats are actually made of a very blotchy, faded denim material, which is NOT what I ordered! I have emailed their customer service department 4 times in attempt to find out how I can return the hats and receive a full refund, and each email was returned to me as "not deliverable". i used the email address provided in there order confirmation email i received from Real Country Ladies. With no way to contact this company, it seems that I'm stuck with two hats that I will never wear and I wasted almost $50 for them! I'm extremely frustrated with this company's lack of customer service! I will gladly return all of the items for a full refund, if only I could receive customer support from **********************. Very disappointed with this business that failed to deliver an advertised product and has failed to provide customer service for me to return these inferior products to them for a refund. Can the BBB help me?

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Real Country Ladies on 12/02/22 with the shipping time listed as **** days. As it has been 19 days with no notification of shipping, I reached out to the company for an order update. All forms of communication with the company are invalid. Emails sent to their "24 hour customer support" email address are returned undeliverable. Messages send on ******** Messenger and Instagram go unread. After researching this company further, I see I am not the only one with this complaint. I'm reading several other complaints from customers who have also been scammed out of their money from this company.

Real Country Ladies is NOT a BBB Accredited Business.

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