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          Find a Location

          Carolina Comfort Air, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Carolina Comfort Air, Inc.

              5212 US 70 Bus Hwy W Clayton, NC 27520-6813

              BBB Accredited Business

            • Carolina Comfort Air, Inc.

              149 Rea St STE 200 Jacksonville, NC 28546-5717

              BBB Accredited Business

            • Carolina Comfort Air, Inc.

              703 N Clinton Ave Dunn, NC 28334

              BBB Accredited Business

            • Carolina Comfort Air, Inc.

              1809 Blue Clay Rd Wilmington, NC 28405-8058

              BBB Accredited Business

            Business ProfileCarolina Comfort Air, Inc.

            Heating and Air Conditioning
            Multi Location Business
            BBB accredited business

            Contact Information

            5212 US 70 Bus Hwy W

            Clayton, NC 27520-6813

            Get Directions
            Visit Website
            Email this Business
            (919) 550-7711

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.31/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/14/2010

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Carolina Comfort Air, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Carolina Comfort Air, Inc.

                5212 US 70 Bus Hwy W Clayton, NC 27520-6813

                BBB Accredited Business

              • Carolina Comfort Air, Inc.

                149 Rea St STE 200 Jacksonville, NC 28546-5717

                BBB Accredited Business

              • Carolina Comfort Air, Inc.

                703 N Clinton Ave Dunn, NC 28334

                BBB Accredited Business

              • Carolina Comfort Air, Inc.

                1809 Blue Clay Rd Wilmington, NC 28405-8058

                BBB Accredited Business
              Location of This Business
              5212 US 70 Bus Hwy W, Clayton, NC 27520-6813
              Email this Business
              BBB File Opened:
              2/12/2008
              Years in Business:
              16
              Business Started:
              5/28/2007
              Business Incorporated:
              5/29/2007
              Accredited Since:
              10/14/2010
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of L.30332 for this business, issued by North Carolina State Board of Examiners of Electrical Contractors

              These agencies may include:

              North Carolina State Board of Examiners of Electrical Contractors

              505 N. Greenfield Parkway, Suite 100

              Garner NC 27529

              (919) 733-9042

              https://arls-public.ncbeec.org/Public/Search

              BBB records show a license number of 29077 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

              These agencies may include:

              North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

              1109 Dresser Ct

              Raleigh NC 27609

              (919) 875-3612

              https://www.nclicensing.org

              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (919) 550-2492
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/07/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I purchased a house in 2015 and was told to call this company to activate my 10 year warranty and I did that. I have had several issues over the years with this system that was done under warranty. Now eight years later I find out the 10 year warranty was never activated and I am on the hook for **** dollars in repairs on this system. All they can tell me is that it was never activated. I cannot prove it because I do not record my phone conversations but this is a tragedy for me all because someone didnt do their job. Im sure many homeowners are being taken advantage of in this way. What is worse is that when I spoke with the manufacturer, the system was still registered under the builder name. So apparently I never had ownership of this system but Carolina comfort air continued to do work on this system in my name.
              Read More
              Read 3 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ted T

              02/10/2024

              The **** system for my home, which is over 5 years old, was installed by Carolina Comfort Air. There have been service-related issues with the installation. However, Carolina Comfort Air either through the home warranty process or through their excellent customer service when both the home warranty and product warranty had passed has always made things right. Owning to one's mistakes by making things right is integrity and epitomizes true customer care and satisfaction. Speaking to the service manager about my concerns was a breath of fresh air as I wasn't given the runaround and challenged by the points I brought forward, but rather I was heard out, they reviewed my service history and provided a solution beyond what I asked or expected. I would recommend Carolina Comfort Air based on my experience with them.

              Carolina Comfort Air, Inc. Response

              02/16/2024

              Thank you for sharing your experience with us. We truly value your feedback and are committed to ensuring customer satisfaction. We apologize for any service-related issues you've encountered but are pleased to hear that we've been able to address them promptly and effectively. Providing excellent customer service and making things right, even beyond warranty periods, is our priority, and we're glad to hear that you found our approach to be transparent and responsive. We appreciate your recommendation and look forward to continuing to serve you in the future. Thank you for choosing Carolina Comfort Air.
              Read 12 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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