ComplaintsforSignature Waste Systems, Inc.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have paid for trash AND recycling services. Every 2 weeks, we have a separate pick up with a separate recycling bin and there are supposed to be 2 trucks to pick up the trash and recycling. On at least 3 documented occasions within the past 6 months (the last 2 being today and 2 weeks ago on 10/25/23), only one truck has been sent to pick up both the trash and recycling.I called and spoke to the company and their dispatcher 2 weeks ago when this happened. They admitted fault and offered a credit to me and to my neighbors and promised that it would be taken care of. Apparently it hasn't as only one truck came again today to pick up both trash and recycling! I've also contacted the York County waste management service to alert them. I want a refund for my contracted services. I want all of my neighbors in my neighborhood to be refunded for their contracted services. I want a call from ***********************, the owner. I want an apology letter mailed to all residents that have been affected.

  

  Business response

  11/08/2023

  Good afternoon ***************

  Last night a reminder was sent to your drivers not to repeat the issue which occurred two weeks ago.  This morning the recycle truck broke down on Riverview Rd. just off of Celanese. The recycle truck has been towed in for repair. Meanwhile, the trash driver again decided to collect both trash and recycle with the same truck.  This is being addressed with that driver directly this afternoon.  In addition to the suggested desired settlements, we are instituting a policy of service confirmation from both drivers in your neighborhood, a change of staff assigned to work your area, and clarified consequences to insubordination.
  Before your report here with BBB, a refund has been processed, a refund to all affected neighbors has been processed, a letter has been sent to all affected neighbors detailing the issue and purpose of the refund, and the owner will be advised you'd like to speak with him.

  Do note, we put our reputation on the improved continued service to your neighborhood and are equally as disappointed in today's outcome.  While we work to repair the downed truck we are focusing on improving every aspect of this shortcoming to avoid such difficulty to you and your neighbors in the future. 

  Customer response

  11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  06/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On June 24th, Signature Waste failed once again to collect my trash as they were supposed to. This has been a common theme with this company. I placed a phone call on Thursday before the end of the day and was promised the truck was just around the corner. The truck never arrived and my trash was no picked up. On Friday, June 25th I cancelled my service stating the repeated pickup issues. I was told the bins would be picked up on Monday, the 28th. My trash cans are still not picked up despite calling Signature multiple times a day. Monday 2:16pm - 2m20s duration - Was given an excuse. but told pickup would happen next day Tuesday 2:04pm - :44s duration - Was told the truck was at a nearby neighborhood Tuesday 2:26pm - :42s - Was told truck was still on location Tuesday 3:29pm- 1m - Truck went a different route, will be there shortly Wednesday 10:12am - 4m - Pick will happen today Wednesday 3:01pm - 1m50s - Lie Wednesday 3:24pm - 2m42s - Lie Wednesday 3:47pm - 4m5s - Lie

  

  Business response

  07/12/2021

  Business Response /* (1000, 5, 2021/07/06) */ Hi *****! I'd like to sincerely apologize for not collecting your carts when promised. We in the office have all discussed your situation and found that while we did everything we can to ensure your carts were emptied before you canceled service with us in spite of repetitive inaccessible cart placement, our failure to recollect our carts in spite of our promise to do so is unacceptable. We could detail the several unforeseen issues that led to this delay but we understand that excuses do nothing to remedy your frustration. We hope you can accept our sincere apology, service like this is unlike what Signature Waste has come to be known for. Consumer Response /* (2000, 7, 2021/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩