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Business Profile

Vending Machines

Canteen Vending Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/30/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 29, 2025 at 2:47 PM, I purchased a Hersheys Almond Bar from a Canteen vending machine at ********** ******************** (************************, **). I paid $2.34 with my debit card through Apple Pay.When I opened the bar, I discovered it was expired (dated 2023) and stale. This is a health concern as expired food should not be sold.I contacted Canteen multiple times:Phone calls: Representatives were rude, unhelpful, and hung up on me, claiming they couldnt see the *****************: I sent a message but have received no response.Despite my efforts, I have not received a refund or acknowledgment.

    Business Response

    Date: 10/20/2025

    We will certainly reach out to the ****** ***** ****** and make sure she is refunded her money and respond accordingly.

     

    Thanks

     

    Jonahtan

Canteen Vending Services is NOT a BBB Accredited Business.

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