Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14 2023 I signed a contract with Foreclosure Academy which was immediately cancelled on August 15 2023. The merchant acknowledges the cancellation, yet overdrafted my ********** account for the amount of $2000. On the website foreclosureacademy.com the refund policy states a full refund is available within the first 30 days. The link to this policy is included here. ************************************************************************************ Foreclosure Academy continued sending emails despite the cancellation. They insist I received their training regardless of the fact that I never accessed one email they sent to me post cancellation! Additionally, ZOOM meetings were scheduled for one on one coaching - all cancelled! The documents provided to ********** by Foreclosure Academy regarding my use of their system is erroneous. There is no phone number available to resolve the matter. I have given this organization 5 long months to resolve the matter. There is no resolution as well they are violating their own refund policy.This report is intended as documentation of unfair and misleading business practices.

  Business Response

  Date: 12/06/2023

  Dear BBB,
  
  We would like to extend our sincere apologies for any inconvenience or dissatisfaction ************************* (formerly *****) may have experienced. We take customer feedback seriously, and we would like to address any concerns she may have. 
  
  We believe that we have delivered ********************* and support to ************************* and respectfully disagree with the claims made in the complaint received. 
  
  ************************* executed a signed agreement with our company on August 14, 2023. We have included a copy of that signed agreement to this response. In this agreement, ***** agreed to pay $10,000 in 3 monthly installments for our 6 month Fast Track program. On August 14, 2023 ***** submitted a partial payment in the amount of $2,000 to our company to begin the program. 
  
  On August 15, 2023 at 4:49 am PST we delivered ***** her onboarding email which included access to our training course material, access to book a call with her assigned coach and other important information. 
  
  As you will see inside our agreement, it explicitly states that the Fast Track program begins the moment the member (*************************) receives the onboarding email. Once our training material is delivered to a member, there is no way for us to take it back which is why we have an action based refund policy. 
  
  ************************* states in her complaint that we have a 30 day refund policy which is incorrect. She has mistakenly mixed up our refund policy with a different program of ours called Foreclosure Secrets. 
  
  For our Fast Track program, we offer an action based money back guarantee between 3 and 6 months for Fast Track students. The term depends on which program the student signs up for. 
  
  We would also like to address that we do have a customer support phone number that students can call which is **************.
  
  As you can see, we are clearly upholding the terms of our agreement that was executed by *************************. Unfortunately, ************************* has not. 

  Customer Answer

  Date: 12/07/2023

   
  I am rejecting this response because my next day cancellation is being completely ignored. Foreclosure Academy states the contract can be cancelled in first 30 days. The time-frame for cancellation is restated here and certainly includes a next-day cancel. I got cancellation information and acknowledgement from *************************** - the Director of Admissions. Additionally, ***** stated in an email to me that I was not to be charged for this course since it was terminated next day on August 15 2023. The agreement was therefore null and void. The accusation that I used their services is absurd! I never accessed their information and the coaching session scheduled through ZOOM was also cancelled. 

  This business did not uphold integrity nor did it provide a phone number for contact as stated in their reply. The phone number provided by the business goes to an unanswered phone and no one ever answers!

  I am due a full refund of $2000 since no services were ever rendered.

  Thank you for your assistance in the this matter.

   

  Business Response

  Date: 12/07/2023

  As we previously stated, we do not offer a 30 day cancellation. We offer an action based money back guarantee for the length of the program you choose to sign up for. That is either 3 months or 6 months. We have included a copy of the signed agreement on file which outlines our return policy, specifically under article 4. I would implore you to read through this to avoid any further confusion on our policies. 
  
  Please provide a copy of your email requesting to cancel that includes the date and time for our review. If in fact the ************* is before your onboarding email was delivered to you, then you would qualify for a refund based on terms outlined in our agreement. 
  
  We look forward to your response. 

  Customer Answer

  Date: 12/08/2023

   
  I am rejecting this response because: I have provided proof of cancellation to your Director of Admissions *************************** multiple times. Out of complete frustration with this process I unapologetically labeled the follow-up email "How Stupid can you be".Yes it was intentionally provocative. ******************** acknowledges the August 15th 2023 cancellation in his response to this insult. (Mission Accomplished) 
  I will again include the cancellation request and *********************** acknowledgement in the attachments above. My one-on-one ZOOM coaching session was also cancelled and never used. 
  I look forward to your agreement to return my $2000 payment. I never used or accessed your materials or coaching session.
  Since you have agreed to a refund, please be aware the checking account you have on file is closed.
  Please send my refund check to:
  **********************************************************************
  
  Thank you.
  ************************ (*******)
  
  

  Business Response

  Date: 12/11/2023

  Hello *****, 
  
  1. We do not have a "Director of Admissions". *************************** is one of our enrollment directors and that is who you communicated with. 

  
  2. We NEVER agreed to issue you a refund. We stated in our previous response that if you IN FACT cancelled before your onboarding email was delivered to you, then you would be eligible for a refund. 

  
  3. Your onboarding email was delivered to you on August 15, 2023 at 4:49 am PST as show in the attached email PDF in this response. Your request to cancel that you emailed to *************************** was sent on August 15, 2023 at 12:29 pm EST. Therefore you do not qualify for a refund since our onboarding email was delivered to you prior to your request to cancel. These terms are specifically outlined in your agreement. 

  
  4. Our decision is final, no refund will be issued. 

• Initial Complaint

  Date:11/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former student of the fast track program designed at helping kickstart my surplus funds business. Because of their money-back guarantee, I had invested in their through the three month program with a virtual assistant (VA) package, and had followed their program as they have outlined. I figured if I give this a solid shot what could be the harm if I get my money back. I asked questions about the foreclosure/unclaimed funds process, gone through their course material, attended weekly meetings when possible, and built up a team of up to 5 virtual assistants. I made ****+ calls using their *** with a 23% acceptance rate, and several hundred calls off the *** (with verifiable notes for each lead/call). I made a request for a refund following their policy, they wanted to verify the calls I had made which is fine. I get notified today that they refuse to issue any refund claiming only 6 of the **** calls were qualifying calls. Claiming all the other calls made were not qualifying due to it not being the claimant/heir, and relative conversations did not count. I believe that this refund policy is unfair and designed in such a way that it is near impossible to accomplish. If I had FIVE callers and myself working 20 hrs+/week using their *** platform and skip tracing service and could only get 6 qualifying calls then how can anyone qualify for a refund. I get that its designed to ensure people who are implementing the program can qualify for a refund, but this is unacceptable.

  Business Response

  Date: 11/10/2023

  Dear BBB.org, 
  
  We would like to extend our sincere apologies for any inconvenience or dissatisfaction ************************* may have experienced. We take customer feedback seriously, and we would like to address any concerns he may have. 
  
  First and foremost, please allow us to express our gratitude for bringing this matter to our attention. Feedback from valued customers is crucial in our ongoing efforts to improve our products and services.
  
  We understand the frustration that arises from an unsatisfactory experience, and we assure you that we are committed to resolving the issue promptly and effectively. Our team has thoroughly reviewed ***************************** complaint.
  
  We believe that we have delivered outstanding education and support to ************************* and respectfully disagree with the claims made in the complaint received. 
  
  In our response attached, we have included a copy of ***************************** signed agreement which outlines our refund policy to which ****** agreed to. 
  
  In our training, we advise students to make at least 100 calls per day to achieve success. ****** was a member for 3 months and averaged 29 calls per day (considering only business days) which is far less than what we recommend. Unfortunately, ****** did not achieve the success he was hoping for due to the lack of calls made which is completely out of our control. 
  
  We provided all the tools, education and support to ****** and upheld our end of the agreement, therefore a refund will not be issued at this time. 
  
  We appreciate the opportunity to explain our side of this story and wish the best for ****** in his future endeavors.