Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Towing Company

Trust Towing & Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $5.000 they are charging me for having custom bike it was stolen from my house buy ****** **** I'm assuming trust towing is there close good ***** the information about towing company is about just like ****** **** he has told me that the federal *** task force had took it from me cause numbers didn't match bs it was bought at a dealership and when I called trust towing they wouldn't even tell me how they got it or contact me they had it over 4 months they had it didn't do anything till they new I got paperwork from DMV there criminals for sure but my name is ******* **** I will be filing legal paperwork on them just haven't yet trying to get all information I can about them first thank you

    Business Response

    Date: 01/31/2025

    Owner/ CEO

     

    In response to this complaint. All procedures for this tow were followed properly. After being contacted by the customer once he never called back. He still has time to come get his custom motorcycle, but he must call us to get the information. We appreciate all that are involved concerns. please call us for any more complaints on this matter.

    Regards

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The towing company is scammers. They towed one vehicle of mine (a budget truck) without so much as a tow notice or anything and I was unaware of the vehicle being parked illegally as I was in the process of a move and staying somewhere temporarily. A few days later they attempted to tow another vehicle of mine as I was at the residence getting my kid ready for school and it was outside of the towing hours and then refused to drop the vehicle without payment even after it was told to them they cant tow anything after 6am. At this point I feel it is targeted towing because I see cars parked on the street all the time in this neighborhood on the street and they arent being towed. I want the company to release my truck (which has all my belongings) free of charge because o should have been given a tow notice and chance to move the vehicle.

    Business Response

    Date: 10/28/2024

    To whom it may concern,
    We have received your complaint regarding the towing of your vehicles on 10/06/24. We take all complaints seriously and are committed to providing excellent customer service.
    We understand that you are dissatisfied with the towing incidents and believe that they were unjustified. However, our records indicate that both vehicles were towed due to parking illegally .
    Regarding your first vehicle, the Budget rental truck, we would like to clarify that a tow notice was given from the rules set forth by the **** While we apologize for any inconvenience caused, our records indicate that all necessary procedures were followed.
    We confirm that our towing operations adhere to local regulations and are typically conducted within the permitted hours. However, if there was an error in our records or a misunderstanding regarding the towing hours, we apologize.
    We are willing to review the circumstances of both incidents.. Please provide any additional information or documentation that you believe supports your claim.
    Thank you for your understanding and cooperation.
    Regards,
    Trust Towing and Recovery
    Management

    Customer Answer

    Date: 10/28/2024

     
    I am rejecting this response because:

    The homeowners association list of rules was placed in mailboxes the day following my budget truck being towed therefore there was no prior tow notice given. The vehicle was not parked on the street as stated before. And my other vehicle was attempted to be towed after towing hours. The towing hours are 11pm-6am and my car was hooked up at 6:11 am. Therefore it was wrongfully picked up and I was required to pay a drop fee even though it was in black and white on the paper that towing stops at 6am. 

    Business Response

    Date: 10/28/2024



  • Initial Complaint

    Date:11/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was towed from private parking lot by this company, despite being a customer from the store (with a receipt). There were multiple violations of the ************** Towing Ordinance including:-that towing happened after 7pm without written request from the business owner -the towing company took my car more than 15 miles away -they did not let me pay the full bill with my credit card (a sign in the store limits credit card purchases to $300)All of these items are in direct violation of the ********* towing ordinance (see link)********************************************************************************************************************************************** Online research has shown that this type of predatory towing is a common occurrence for this company, with some people having to pay thousands of dollars. The cost to recover my car was $560 which is excessive and predatory since they only had my car for one hour.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/6/2023 at ~8:45pm I pulled into a parking lot to shop at a business that did have signage, warning that only customers of the business could park there. Trust tow company was already parked there waiting for people that they could try to coerce into paying them. Of course, I did not know this yet. I was simply going to run right accross the street to pick up a mobile food order I had put in and then come back and shop at ************* with the signage. I figured they surly would wait and see if I was going to patronize the business or not. Little did I know they were ******* to take my car to their shop as soon as they could. I came out and calmly explained the situation. They proceeded to start threatening me and saying if I tried to call the police or ask anybody for help that they would steal my car. I panicked and agreed to pay them, but they do not have a card reader or any legitimate way to document transactions. They told me to use the *** at the business whos shop I was legally parked in. They proceeded to follow me inside and threaten me and eventually said I was taking too long at the ***, so instead of paying them $250 cash, I needed to Apple Pay them $300 immediately or they would steal my car. I agreed and while I was trying to send the money via Apple pay they kept running outside and messing with the **** like they were about to drive off despite me agreeing to settle on the payment. After I paid I told them I was going to go in and shop at the business I had every intention and right to shop at in the first place. Then they physically blocked me from going into the store and said I wasn't allowed there any more (they are not affilated with the store they are just towers) and that if I didn't leave now they're stealing my car. So I tried to leave in my car and they pulled the tow truck in front of the exit trying to block me from leaving! I was able to squeeze by them luckily and escape. They should not be able to do this to people!

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - 2/15/2023-2/16/2023 - Had to pay $7000.00 CASH to worker. For an illegal tow, LITERALLY 1.5miles away!!!!- Talked to ****************** and had confirmation to park my Semi over night, go back not even 6 hours later to go back to work and my truck is gone! Went to talk to ****************** and they did not authroize my truck to be towed. - Workers were beyond rude that i called at 530am and woke them up, they even threatned me i ended up calling the cops. - The company did not try to help in any way but was mad the cops got involved so they charged me $7000.00 to release my truck that they had for about 4 hours. They both came to the business about 830 and the guy was very defensive and wanting to fight. Crazy that, that kind of business can be legal!!! in all aspects!! ****** needs to check their books because it seems illegal.

Trust Towing & Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.