Complaints

This profile includes complaints for Top Tier Solar Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Top Tier Solar Solutions, LLC

  1530 Center Park Dr Charlotte, NC 28217-2911

  
• 

  Top Tier Solar Solutions, LLC

  Garner, NC 27529

• 

  Top Tier Solutions LLC

  8197 Euclid Ct Manassas Park, VA 20111

• 

  Top Tier Solar Solutions

  11923 Tramway Dr Blue Ash, OH 45241

• 

  Top Tier Solar Solutions

  5301 E Princess Anne Road Norfolk, VA 23502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a very sketchy looking kid to my house saying he worked for Dominion doing a project for new homeowners that will make us money. Top Tier solar is in no way affiliated with ***************. This is fraud and illegal, but i guess that is your business motto. My neighbor called the cops on him because he saw him looking for a spare key at my house that i have video evidence of. Absolutely disgusting business practice, no wonder you guys have to change your name every other year due to all these lawsuits

  

  Business Response

  Date: 07/28/2025

  We work in conjunction with multiple utility companies, including **************, to help homeowners make the smooth transition to solar energy for their home. We as a company never claim to be ***************, nor do we claim to work on behalf of them. We work in conjunction with them to complete the process for our customers and our systems work with their ********************** programs available to homeowners. Working with a company is not illegal and there is no fraud occurring in any capacity. Further, if there is video evidence of the individual looking for a spare key as is claimed in the complaint, please send it to ******************************* so we can identify who the representative was and take appropriate action by terminating them as we do not stand behind that kind of behavior. As our representatives are independent contractors, we do not know all of them specifically and would need the video evidence to identify who they are so we can terminate their independent contractor contract for violating the integrity of our company values while working under the Top Tier name. 

  Customer Answer

  Date: 07/31/2025

   
  I am rejecting this response because:
  Dominion sent me a message saying they have nothing affiliation with you. Wont let me upload says file is too large. I also called them and they said to call the cops. Not something that would happen if you were affiliated with them. 

  

  Business Response

  Date: 08/04/2025

  As we stated before, we never claim to work for Dominion. Top Tier works with utility companies across the nation - including Dominion - to help customers make the switch to renewable energy. We never claim to work for them and never claim to be an affiliated partner of them. We work with them on behalf of our customers to help them make the switch, and our systems work with *************** grids and renewable energy programs. 

• Initial Complaint

  Date:07/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately on July 21, 2025, Top Tier Solar Solutions, LLC was knocking on my door and soliticating to buy their products, i.e. solar panels. I listened to their employee named ******. They set up my appointment at 7 pm on the above date. The person arrived 1 hour late, so I told her No, not interested anymore. The sales lady kept on and on trying to get me to listen to her excuses on why she was late. I told her No again based on the fact you were a hour late. I again repeated myself and told her which part of No do you not understand, No means No and to remove my phone number from their system. Now on the 23 July, ****** tried to call me, so I decided to ring him back and to remind him I am not interested in their products and he tried to apologize and asked if there's anything his company could do to make it up to me, I stated No and don't call me again. So, I blocked his phone number. July 25, 2025, I just received a phone call from Top Tier Solar Solutions LLC asking if ***** was home, which is my husband. I stated No and this is his wife ******* speaking. I told the lady No he was not home and I reminded her to not call again. Then she hung up.

  

  Business Response

  Date: 07/28/2025

  We're sorry to receive this complaint. We've identified this individual in our database and have alerted our ********** to cease any further contact with this individual. We apologize for any inconvenience. 

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote for solar panels from this company ans panels were installed 4/11/2025. as a part of this package it includes Sprayfoam for my attic. I was repeatedly told over the span of this project that the roofing division would reach out to me to schedule the job, to date this has not occurred. Additionally I have reached out to the **** that set up my package, the project **** they initially were responding then stopped altogether, also I called top tier roofing division with no response. I consider this a breach of contract and would either like the job completed and to be made whole for the sprayfoam or my $4400 refunded. I will say all other portions of the project such as the quote, the installation, and the go live process were seamless and I had a great experience. Unfortunately, I have not had success with the roofing/sprayfoam portion.Please help!

  

  Business Response

  Date: 07/22/2025

  Upon receipt of this complaint, we immediately began an investigation into this customer's concerns. We found that due to an internal system error, the spray foam job was not correctly input which is why it was not scheduled properly. We were able to get it scheduled immediately to be completed for the morning of July 19, 2025. Unfortunately, while it was being completed, the subcontractors made a mistake that caused some damage to be done. When Ms. ***** informed us of what occurred, we immediately contacted her and the subcontractor to understand what occurred. We are now working with the subcontractor to reimburse Ms. ***** for the additional expenses she incurred, and additionally, working with her to repair the damage that was done at Top Tier's expense. We apologize to Ms. ***** for the unfortunate events that have occurred, but we are working directly with her and getting this resolved immediately for her. 

  Customer Answer

  Date: 07/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday morning around 10:30AM, I was out cutting my grass, and I saw 2 people walking both sides of my street. I saw they were going house to house, so of course solicitors.....and I have a sign up NO SOLICITORS!! Well the 1 on my side wouldn't quit trying to get me to stop cutting my grass, when I already yelled to him I wasn't Interested. So he stood there and I finally had, had enough and used a few choice words to move on. So his ***** comes and also gives me a bunch of lip......so again I gave them what the deserved verbally and went on. I, was done cutting and blowing everything off and here they come, verbally throwing out threats, and down the street there is a man chasing them, he saw I had words with them and yelled at me running by that he needed to talk with me. Come to find out they threatened him and he was trying to get information on what they were driving incase they came back. So that alone is 2 if us with the same complaint about their SOLICITORS!!!

  

  Business Response

  Date: 07/16/2025

  We are extremely sorry to this individual for any inconvenience or frustration he may have endured because of our representatives. We value and respect the privacy of all homeowners and strive to ensure all of our company representatives demonstrate those same values while interacting with potential customers. As such, we have taken appropriate action with these particular representatives to ensure that this kind of situation never occurs again. Further, we have input this specific neighborhood and this homeowner into our internal database to ensure that our representatives no longer visit that area. We again are very apologetic to this homeowner and promise that we have taken every precaution to avoid this type of situation in the future.

• Initial Complaint

  Date:07/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A very aggressive door to door sales person from *** came by with his manager walking past a (please no solicitation sign.When I said I was not interested, he would not take NO for an answer and kept asking to talk about how high duke energys prices are.When I asked if he saw the sigh, he claimed he was illiterate.Spent another 2 min arguing as to why he should be able to come into our property.Very pushy company and rude , aggressive sales practices.I felt unsafe.

  

  Business Response

  Date: 07/03/2025

  We are extremely sorry to this individual for any inconvenience or frustration he may have endured because of our representatives. We value and respect the privacy of all homeowners and strive to ensure all of our company representatives demonstrate those same values while interacting with potential customers. As such, we have taken appropriate action with these particular representatives to ensure that this kind of situation never occurs again. Further, we have input this specific neighborhood and this homeowner into our internal database to ensure that our representatives no longer visit that area. We again are very apologetic to this homeowner and promise that we have taken every precaution to avoid this type of situation in the future.

  Customer Answer

  Date: 07/03/2025

   
  I am rejecting this response because:
  This company has shown that they will intrude and invade peoples property to push their unethical solar panel contracts. 

  I reject this apology, because

  1) They seem to have had many complaints predating my interaction with them. 

  2) The sales person who came to my door had his supervisor / trainer with them at the time of the incident. 

  3) *********** provided no documentation or proof of any of the actions they said they took. 

  Thank you

   

  

  Business Response

  Date: 07/07/2025

  We have alerted our ********** not to go in the area, but that is all we can do. 

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/25, contract has the wrong date.I made a business transaction with a representative from Top Tier for solar panels. Seveal days before another sales person solicited the sales and an appointment was made Unfortunately, I listened to the sales person as he explained how it would be beneficial to switch and with everytjing he told me, I was convinced. Sfter filling in my info I signed as he scrolled, trusting the info he gave verbally. Payments of 363 starting 90 days after completion of city/electric company and other approvals..But they wanted to put the panels up the next day which would be 5 days before we could cancel, only because my wife asked. But they promised they had everything completed to move forward. So I let them put the panels up that Friday, the 30th After receiving the contract through email, everything wss different .Payments would go up in 16 mos to $513 if no voluntary payment of almost $21,000 was made based on a tax cut if we used a certain amount of energy,which was not explained correctly.We called to cancel but were told we couldn't because the panels were already installed. After that we decided to stop bank draft, stop access to our utility company , and told them we were not moving forward, sent back the checks they sent that promised an additoonal 90 days for first payment beginning 11/30/***** more responses.Two weeks later, the finance company tried to withdraw a payment but it was stopped due to our decision not to continue. This company is horrible! They deceive you with pay later, with a check. And quick installation to go ahead and start saving on our electric bill, so they said. But it takes sometimes 90 days to actually complete everything as we found out after calling the manager and she came clean But never answered anymore after we decided to seek legal help. We are pursuing legal help because we are stuck with panels on the roof and a finance company eager in getting payments before the promised 90 days.Wrong!!!

  

  Business Response

  Date: 06/30/2025

  Mr. **** met with a Top Tier representative on May 27, 2025, and signed the contract and completed the Welcome Call at 11 a.m. that morning. The installation was then scheduled with Mr. **** for May 30, 2025, to which he agreed and allowed. He could have cancelled at any time up to that point. Further, at the time of sale, Mr. **** conducted a Welcome Call with Top Tier where he verbally agreed to understanding to multiple factors regarding the system and project - much of which are listed in his complaint now that he is claiming he was unaware of. We attached the Welcome Call for reference. On the call, the representative clearly asks Mr. **** if he understands that the solar loan payments will reamatorize ***** months and the payments will increase and future payments depend on making a payment toward the loan to which he verbally agreed Yes. They also ask if he understands that the sales representative is not a licensed or professional tax advisor and that neither Top Tier or the representatives guarantee any information regarding the federal *** and that we are not a third-party finance company, all to which he verbally agreed Yes as you can hear on the call. All of this was explained to Mr. **** at the time of sale and was clearly outlined in the contract he signed. We are always more than willing to help our customers and resolve any concerns, but the concerns outlined in this complaint by Mr. **** are just entirely untrue.  

• Initial Complaint

  Date:06/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to report misrepresentation and deceptive sales practices committed by Top Tier Solar Solutions, LLC, in connection with a solar proposal presented to me at my home in *********, **, on 06/27/2025.SUMMARY OF ISSUE A representative of Top Tier, Mantise ******, presented me with a proposal agreement for a solar installation system. I made it clear that I needed time to review the documents before committing. The representative told me the document was:- Not a binding contract,- Merely baby caches/locks in the proposal price," and - That a real purchase contract would follow after a credit check.Despite these repeated assurances, I later discovered through their online portal that I had been marked as having accepted and signed a full contract agreement.. At no point was this presented as a binding transaction, and I was actively discouraged from reading the full document before signing.Further, while I was reviewing the proposal on the reps ******* I witnessed a pop-up message sent to him from another team member stating something to the effect of: Just break it down for him and get him to sign. MY POSITION I believe this interaction violates consumer protection law under:- The ** Consumer ******************* Act and - Federal truth-in-lending principles that require clear and accurate disclosure of contractual commitments and cancellation rights.I formally canceled the contract via written notice and requested official acknowledgment that:- No contract is enforceable,- No cancellation penalties (including the 30% termination fee) will be assessed, and - My account is closed with no outstanding obligations WHAT I AM REQUESTING - *********** investigates the sales practices of Top Tier Solar,- My complaint be recorded and reviewed for patterns of consumer deception, and - Written confirmation that I am not bound by any agreement with Top Tier Solar Solutions due to misrepresentation and lack of informed consent.

  

  Business Response

  Date: 07/07/2025

  This project was successfully cancelled out on Monday, June 30, 2025, after we received this complaint and the mailed in Request to Cancel. We would like to clarify the claims made in this complaint as most of them are inaccurate. This individual signed an installation estimate with Top Tier for the solar system. They did not finance the system with any institution or put any money down - so there was no payment exchanged that locked them into the contract. In order to move forward, they would have had to either obtain financing to show proof of payment for the system (which they hadnt), or put 10% down for the cost of the system (which they hadnt). As such, we could not have installed the system or moved forward in any way, and they were not locked into any agreement in any capacity. Further, there was NO violation of the Consumer Credit and Protection Act as 1. this customers credit was never pulled and no financing or financing terms were taken out on his behalf, and 2. the installation contract could be cancelled at any time, and 3. all of the terms and conditions stipulating this were outlined in the Terms and Conditions section of the signed agreement, in addition to being reiterated on a Welcome Call that this customer completed. There was no wrongdoing in this transaction with this customer any regard. He signed the agreement to obtain the proposal with Top Tier, but again, we could not move forward in any capacity until any type of financing was decided upon by the customer. Again, this customers project was cancelled successfully and without any penalty. We reject all claims from this individual that any misrepresentation and deceptive sales practices occurred because what he was told and what occurred was the truth in the case for this customer. We have a copy of the signed agreement with the Terms and Conditions included, as well as a copy of the Welcome Call completed by this customer if requested.

  Customer Answer

  Date: 07/08/2025

  I appreciate the acknowledgement that my project was cancelled and that I was not charged any penalties. However, I cannot allow the rest of Top Tier Solar Solutions response to go unchallenged. Their statement is a carefully worded deflection that attempts to rewrite the nature of the agreement I was pressured into signing, an agreement that their documentation contradicts.

  Attached you will find my full response (BGILBERT UNABRIDGED AND OFFICIAL RESPONSE.pdf), as well as the contract and screenshot of Top Tier Solar's internal classification of the project.

   

  
  

  

  Business Response

  Date: 07/09/2025

  This individual is not a customer of Top Tier any longer and is not doing business with us. We reject any claim that he was "pressured" into signing any contract as we have a recording of him verbally accepting all the terms and conditions of the project on a Welcome Call and his signature on the contract. Despite that, we have cancelled out his project and he is not a customer any longer. We do not have anything else to say in response to this individual who is not a customer and seems intent on making libelous claims against our company. 

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel compelled to share our experience with Top Tier Solar Solutions, and unfortunately, it was anything but professional. A representative came to our home and, despite us clearly stating that we were still evaluating multiple solar providers, he insisted on pushing the paperwork right then and there. We felt rushed and uncomfortable, and he would not leave our property until we signed an agreement something we now deeply regret.He repeatedly assured us that we could cancel "anytime" without penalty, which turned out to be completely misleading. Only after signing did we discover theres a 10% cancellation fee buried in the fine print something that was never mentioned during the conversation. It feels deceptive, especially given the high-pressure tactics used to get the contract signed in the first place.We trusted that a solar company operating under the name Top Tier would reflect integrity and transparency, but sadly, that was not our experience. The whole situation left us feeling taken advantage of and disrespected. No one should be pressured into signing a long-term agreement on the spot, especially under false pretenses.I strongly urge others to read the fine print and take the time they need to make an informed decision no matter how persistent the salesperson is. Trust your gut. If you feel uneasy, youre probably right

  

  Business Response

  Date: 06/19/2025

  ******, 
  
  We're sorry to receive this review, especially after we informed you immediately that that cancellation fee was not due and was sent by error by our system. However, though you specifically do not owe any late cancellation fee, it is written in the Terms and Conditions of the contract you signed that should you cancel outside of the three-day right to rescission and within three days of installation, you are responsible for products procured for your system, materials, labor, permitting, and other financial costs accrued to get the system to the point of almost installation. That is directly in the Terms and Conditions. While we did waive this for you specifically, you did choose to cancel sixteen days after signing, and it is standard practice that a company would then seek payment for the work done on a project up to that point. That is not "high pressure sales & hidden fees" as you indicate as it is explicitly outlined in your contract and further, you did not have to pay anything. 

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have solar panels on our roof and cant even use them and the bank wants the money even if they dont work is a joke. We have been since January with panels on the house and havent even got an inspection yet or turned on and since January not one person from top tier even has called. Its been well over 90 days I feel its a breech of contract since nothing has happened.. at this point I dont want to pay for something we cant even use. Just come get them and stop the payments is the way I feel!!! The information wasnt correct on getting these up and running. Iam going to talk with a lawyer about it. Top tier should make the payments until its turn on or you come get them and repair the new roof that we just had put on before they were installed.

  

  Business Response

  Date: 06/25/2025

  We're sorry to receive this review as Ms. ****** is a valued customer of Top Tier. However, the system successfully passed inspection on Monday, June 23, and we are awaiting Permission to Operate from the utility company. Unfortunatley, because the inspection is done by the local jurisdiction in which the customer lives, the inspection is scheduled within the confines of their calendars and Top Tier has no control over that. Thankfully, it was scheduled for June 23 and it did pass. Additionally, the same is true for the utility companies to get Permission to Operate. While the system did successfully pass inspection, we are now waiting on the utility company to grand permission to operate. We submitted it to Potomac ****** on Monday, and are just awaiting their permission. However, due to the inconvenience, we will reimburse Ms. ****** for any panel payments she's made on her system up to this point. Those will be sent via ***** to her residence mailed out today. We do apologize for the delay, however, it is not on behalf of Top Tier. It is due to municipalities outside of our control. But we are working as quickly as we can to get this completed and will gladly reimburse Ms. ****** for any panel payments that she's made until the system receives Permission to Operate.  

• Initial Complaint

  Date:06/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 we bought a lot and had a home built. We moved in around July. After being there a few months, we were approached by a representative of a new company named Top Tier Solar Solutions. As a family, we has just spoken about solar so it was right timi g for them. They started to promised us things like a backup battery, solar credit from the city/utility company along with many more benefits. We liked what we heard and decided to go with them for our solar needs. After they started work, we had multiple issues with them messing up things and installing things incorrectly. No backup battery and our city utility does not buy back solar. It took 3 years to get our solar working and it's still not proper. We also have had a roof leak 4 separate times from the solar. It is leaking again now. They admit to everything and then promise to help and make it all right but we have to go way out of our way to get it and still get no where. They've promised checks many times to help "fix" the 'buy back' lie and we have yet to get anything. Four years in I have a brand new home with a molded and leaky roof down into my bedroom and am paying MORE than what we were told for equipment and service we dont even have or doesn't even work. We have even had many city and utility representatives telling us they lied and screwed us as well as some other people. We were one of their first ********* and while we tried to stay loyal and back a local business, they lied and continue to allow more damage to happen and leave me stuck with a lie.

  

  Business Response

  Date: 06/25/2025

  We are sorry to receive this complaint as Mr. ***** is a valued customer of Top Tier. We have tried to contact Mr. ***** and his wife multiple times to schedule a service to conduct any necessary repairs, but cannot get ahold of the. Attached are screenshots of our ******************** attempts to contact him regarding scheduling a service appointment. If Mr. ***** would answer our calls, we would be able to schedule a technician to go out to his home to address any and all concerns regarding the system. Further, once we are able to diagnose the problem properly, we can address reimbursements for Mr. ***** for any inconvenience of the system being down or damage caused. We just need him to communicate with us and we will be able to help resolve this issue.