Business ProfileforRack Room Shoes

On April 11, 2024 i placed an order online for 2 pairs of sandals. Order ******************* for Madden Girl size 6.5 and Crocs size 7. I arrived at the store on the same day at about 5:45 PM. I requested the order. I tried on the crocs and they fit. I tried on the Madden Girl and they were too small. I asked to try on a 7. the 7 fit. it is at this point the girl told me she ********** to decline the 6.5 and would charge me for the 7. i told her no because i purchased with **** and i don't want to loose the special. she then said she would have to cancel the entire order and then ring it up again. i immediately told her NO that is to much work. just cancel the entire order i don't want them anymore. she said ** and i left. on this same day at 6:51 PM i received confirmation that i declined the Madden girl but picked up the crocs via email. I was charged $64.19 for the crocs. i immediately reached out to Rack Room Shoes regarding this issue and demanded my money back as i do NOT have the merchandise. I was given a reference number of *******. The following morning i reached out to the manager of the store who informed me it was probably a mistake. the associate probable hit the wrong button. She called her corporate office and told me that they are researching the matter and will get back to me. On Tuesday April 16th i called Rack room shoes again regarding my refund and was informed they do not have any response for me yet regarding my money. this is unacceptable. i need my money back!