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Business Profile

Racing

F1 Experiences

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold an entertainment package during a time period when ***** restrictions were still very much in place. I had purchased insurance on top of the package. 30 days prior to the event, we were told that our tickets would not be able to be fully honored because of the ***** restrictions, but were offered a credit or 97% refund. We were given a short period of time to decide what to do. The insurance company claimed they could not honor a refund because of the circumstances. We had chosen to accept a credit for the next years race. It has been proven impossible to get the same ticket value that was originally purchased. I have requested the same refund numerous times since the ticket prices have skyrocketed and circumstances have changed. F1 Experiences refuses to honor the refund and continues to be difficult to work with. I had finally spoken with a supervisor who assured me no refund was possible. Seeing as how the original ticket was misrepresented, I feel a refund should be given.

F1 Experiences is NOT a BBB Accredited Business.

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