Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to be a tenant of this company but right before getting the lease documents sent to my email to sign. I was informed through text message to complete everything & to finish up my rental agreement, I would have to reach out to the electric company and set up my electric bill. We had previously discussed that all utilities were included except for water. Which i would have to pay $75 a month for but that all other utilities were included. I re-explained that to **** who i had been talking to since my initial interaction with the company. ***** was my first contact with the business and she told me about the properties and had me to decide which one i wanted to view. Then ****** gave me my virtual tour and said that i would have to pay for the water bill and how they actually reduced the initial price i was getting the duplex for $1650 a month plus $70 water bill. total being $1720 a month for rent. I was to pay the deposit the next following Monday. It got drafted from my saving but got sent back. It then came out of my checking for $825. then the remaining was set to come out the next following Friday. and then the prorated amount of Sept rent for $920 was set to be paid. both the $825 for half the deposit was paid and prorated of $920 was paid first. On September 10 I paid the remaining amount of $1801.71 to move in. Once I found out that this company was being deceitful & had poor communication I knew I couldnt sign a lease . I literally have been trying to reach out them to resolve the issues with me refund for weeks. They have been screening my ************ messages not replying back to me and still have not tried refunding my $1801.71. I just want my refund back ASAP!

  

  Business Response

  Date: 10/10/2025

  We are writing in response to Shamir's refund request for the property at **********************. We have processed and completed this refund from our end.
  
  
  Specifically, we issued a refund of $825.00 on September 26, 2025, and an additional refund of $920.00 on September 30, 2025, totaling $1,745.00. For your reference, screenshots of these transactions and a text message sent to Ms. ***** are attached.
  
  
  Ms. ***** paid $1,801.71 to Doorloop on September 10, 2025. The additional $56.71 difference is a processing fee charged by Doorloop for card usage, and it is not associated with Dynamic Edge Property Solutions.
  
  
  We have maintained consistent communication with Shamir throughout the refund process and have not avoided her phone calls, contrary to her claims. We are concerned by her allegations that the refund has not been processed and her demands for an amount exceeding her original payment, especially since she has also contacted Doorloop with similar assertions.
  
  
  Furthermore, Ms. ***** has falsely claimed that we informed her utilities were included in the rent. We explicitly stated that a water bill allowance and internet service were included, not electricity or trash service.
  
  
  Dynamic Edge Property Solutions acted in good faith throughout this process and fulfilled our obligation by refunding the appropriate monies.
  

  Customer Answer

  Date: 10/20/2025

   
  I am rejecting this response because:
  

  Hello and good morning,Id like to reopen this case. 

   I have reached out to Dynamic Edge Property solution on a number of occasions and my phone calls have been screamed. They have not been in constant proper communication with me as well. As the last conversation I had with anyone was **** who said that I need to contact Door loop to get my refund. I reached out to Door loop twice the first time to tell them that I was told to call them by Dynamic Edge Property Solutions to obtain my refund because they will be the only ones to issue it. I reached out to them. Door Loop representative told me that the only people who can actually give me my refund back was Dynamic Edge Property solution. So I did reach back out to Dynamic Edge Property Solutions and I still did not get a reply or a response back from them. so I called back to ********* to speak to someone and see If I could actually  have someone to reach out to Dynamic Edge Property Solution & I ended up getting the same person I spoke to on the first time. I just dont remember her name. And I asked her if she will be willing to reach back out to Dynamic Edge Property Solutions and let them know that I had reached out to them to ask about a refund that unfortunately the only people who can refund me my money back was Dynamic Edge Property Solutions because they dont handle. She said yes she would send them a message and let them know that they needed to refund me not them. I then turned back around with that being said & I went back into my Cash App where the $1801.71 was originally taken from to see what day it was taken on, and it still is showing that it got sent to the Dynamic Edge Property solution, and that amount is steel debited from my account. I Tried reaching out to Cash app again and disputing the charge. They refuse to actually let me dispute the charge and refund my account back for the amount of the $1801.71 so thats why Ive been very adamant about reaching back out to Dynamic Edge Property solution about obtaining my refund because it still is reflecting on my account on my statement that I paid them $1801.71. I need my money back I dont have a lot and this has been very stressful no one should have to go through this.

  
  

  

  Business Response

  Date: 10/27/2025

  We are writing to reiterate our position regarding Ms. ******* refund request. We have already processed and issued a refund to Ms. ***** in September, and we are therefore confused as to why she continues to request additional funds.
  As previously communicated, we refunded $825 and $920, totaling $1745. The remaining $55 Ms. ***** is requesting was a processing fee charged by ******** for credit card usage. This fee was not collected by Dynamic Edge Property Solutions (DEPS), and as such, we are unable to refund it.
  All records verifying the refund have been previously sent and attached. We kindly request that Ms. ***** ***** and desist all further requests for funds that have already been returned. We also ask that the person claiming to be her legal representation from an Adventure Time RV stop contacting us threatening legal action. 
  Thank you for your understanding

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repairs are not being done. Requests are being ignored. Threats of eviction are being sent when we request repairs repeatedly. There are several things that need to be taken care of:Shower door Secure tenants bedroom door Internet has been cut off Mold growing in the basement AC unit had no filtration system Grass doesn't get mowed regularly There are other tenants living here and we need them to just do their job and stop threatening to evict us because we complain.

  

  Business Response

  Date: 07/21/2025

  1.At the time *** ***** submitted her requests, the property was in foreclosure status. During this, there was no active owner to approve or fund repairs, which limited our authority with certain work orders. While we attempted to maintain basic habitability, more extensive repairs had to be placed on hold until new ownership was in place.

  Due to the diress *** ***** had caused we ultimately made the hard decision to terminate our contract via email. This decision removed our ability to respond to outstanding requests.

  2. The three-day internet outage referenced in *** ****** complaint occurred due to the transfer of the account to the new one. We worked directly with the owner to expedite, rather than rely on standard equipment delivery. Service was restored quickly, and the disruption was brief and unrelated our neglect.

  3. *** ****** claim of receiving threats of eviction omits important context. Formal violation notices were issued as a result of documented, repeated breaches of the lease, including:

   Installation of an unauthorized window A/C unit.

   Keeping a dog on the property without permission, which was a direct violation of the lease.

   Ignoring a 30-day lease violation notice issued to give her the opportunity to correct infractions.

   Placing personal items in shared common areas, rearranging common furniture, and storing belongings in  rooms she did not lease.

  These actions were disruptive and required consistent follow-up. Our efforts were based solely on documented lease terms and were not retaliatory in nature.

  4. The former owner, is willing to confirm the foreclosure status, limited authorization, and the limitations we had during that time along with multiple issues with *** *****. 

  5.Beyond the lease violations, *** ***** frequently inserted herself into ownership-level decisions, bypassing normal communication protocols and reaching out directly to the propertys stakeholders. This caused confusion and disrupted management operations.