Reviews

Review Details

• Review fromLasonya R

  Date: 07/27/2025

  1 star
  Lived at a property located in the ****************** community. There is mold in the apartment, no exhaust over the stove nor in the bathroom. I lived there from 2023 to May 2025 and they still found a way to keep all of my security deposit. Including charging me for things that didn't exist such as air filters when there was no centrallt air available and baseboard heat is used. There is also an ant and ***** infestation. Being built in the 40/50s there has yet to been any upgrades that are very necessary. The roof is it's on problem with the back bedroom showing water stains with black mold. BE AWARE!!

• Review fromsharon d

  Date: 07/21/2025

  1 star
  Im glad I read some of the reviews. I ent to look at the first property and almost as soon as I returned home they told me the property was rented out. Then a couple days later a female called me and stated that the first ****** I was conversing with no longer worked for that company. She asked me to find another property and submit an application. Either this realty company is running a scheme or somehow our information is easily accessible to scammers.

• Review fromKaseama A

  Date: 01/27/2025

  1 star
  BEWARE!!! SCAMMERS! I hope this reviews saves someone from being scammed. I went on their website and saw a property that I liked so I set up a self tour. After setting up a tour I got a text message from an assigned leasing agent saying that he will help me get through the self tour process. On the day of the self tour, the assigned leasing agent sent me the text message for the code for the lockbox to get the key to get into the house after I view the house. He sent me a follow up text message saying that he was going to send me an application link to apply for the hospital. The application link was a ****** link. This should have been my red flag. I figured that because this is a nationwide company that they will not use a ****** link for applications . I didnt do the ****** link but I went to the website to fill out the application. Several days later I received an email and said that the house was no longer available. Later that week I got another text message from the same number the assigned leasing agent saying that they never received my application. THATS WHEN I KNEW. They allowed a scammer to access my information through their data base to send me a text for me to fill out a FAKE RENTAL APPLICATION to STEAL my personal information. I sent screenshot to the leasing manager YESSI. All she said was thank you for bringing it our attention. I have attached photos from the SCAMMER, and also the leasing manager. BEWARE YOUR INFORMATION IS NOT SAFE! If I could leave negative stars I would. Im also reporting them to Better business bureau because this should be ILLEGAL!

  Bottom Line Property Management

  Date: 01/28/2025

  We do not have this individual listed as a client so they nay be reviewing the incorrect company. Or this may be a review from a competitor or spam.

• Review fromErin M

  Date: 09/20/2024

  1 star
  Worst management company youll ever have to deal with. Cannot get ahold of ANYONE after countless calls and voicemails. I was told a certain utility would be payed for by management/owner. They claim it was an error on the lease - and wanted to penalize me for their typo. Then come to find out they didnt even bother to sign my lease, therefore nothing was binding. I had been renting for 2 months and they were too irresponsible to sign the lease. I couldve destroyed the place with no penalty. They also charge for maintenance requests. The unit I was renting was super old with a thousand issues and they had the nerve to tell me I will be charged for having the plumber sent to fix something. Whole point of renting is that you dont own the place therefore you are not responsible for maintenance. They could not process this. Then I had a squatter in the other half of my house - many many signs to prove it. Instead of acting with urgency they send someone out a week later. They dont care about the safety of their tenants. I had my window broken by this squatter and they wanted to charge me. I had to fight and get ugly in order for them to approve the cost of it. They cut my water off for 4 days accidentally. Instead of sending someone out instantly to turn it on I had to threaten to terminate before they would take me seriously. This isnt even half of what they have done to me. They do not care about their tenants and never will. It is genuinely something new with them every day. Take your business elsewhere! Trust me!

  Bottom Line Property Management

  Date: 01/28/2025

  We do not have this individual listed as a client so they nay be reviewing the incorrect company. Or this may be a review from a competitor or spam.

• Review fromWilletta W

  Date: 07/01/2024

  2 stars
  My daughter and I had to move from a property that we were leasing for 12 months and were told that we have to move out four months later because the property was being sold. We were promised our security deposit and were going to move into a condo managed by this property management. We went to view the property on June 12, 2024 and I made them aware that the condo had a squatter and needed to be cleaned but nothing was done prior to our move in date on 6/29/2024. When we went to move into the property the door k*** was missing along with the lockbox. One of the bedroom windows was broken and the front window was kicked in with a sheet hanging through the window. One of my movers went in through the kicked in front window to access the condo and when we entered there was broken glass everywhere, weed on the kitchen counter, The oven racks were on the kitchen floor and a towel rack was broken in the master bedroom. There was a dirty tee shirt in the bathroom and a broken light fixture along with broken lightbulbs. We were expected to move into this dirty, unsafe unit and because we didnt feel safe after a police officer had been out there twice . We had to put our stuff into a storage unit because we couldnt move our things into a home with a hole in the windows and no doorknob. We are no longer interested in doing business with this property management because that are telling us that we have a lease agreement that were violating by not moving into the condo when they never cleaned the apartment or had it move in ready by June 29,2024. The owner of the condo is willing to make some accommodations for our inconvenience but, the trust and reliability have been broken.

  Bottom Line Property Management

  Date: 01/28/2025

  We do not have this individual listed as a client so they nay be reviewing the incorrect company. Or this may be a review from a competitor or spam.

• Review fromCourtney C

  Date: 05/18/2024

  1 star
  I have had several issues with bottomline. The most recent and heartbreaking was the rerun of my deposit from another place I rented. I'm renting another property now from them. I spoke with *********************** LAST MONDAY. She assured me I can pickup my check this Friday the 18th in the am I checked in with her throughout the week to be sure she said yep Friday morning bring your ID. Friday morning comes she sends me a text saying accounting will not have the check ready until 3:30 I was like weird but it's only a few hours difference. Listen I don't have a lot of money sitting away do I was relying on my deposit back I scheduled doctors appointments, bills and necessities for my son around Friday all through out the week. So I leave work to head to bottomline to pick up the check I called ahead letting them know that I was coming I got ****** on the phone who is alway short and unprofessional she really should not be answering phones and speaking to clients. She says that I spoke to ALLY this morning at 9:15 am and told her that the check would not be ready until Monday and that they would call me when it's ready well my phone is off I have to pay the bill and thought I would have money to do that yesterday on Friday. I called back hoping someone would consider this situation and what I was told to get this resolved quicker yes i was upset and crying because I had been lied too over and over again. The office says they will connect me to ALLY she does not answer you are isolated to text messages what kind of business restricts tenants to text ? Especially when they know what your calling about they will screen your calls and send you to vm when **** did reply she said " stop texting me stop calling my office screaming at people accounting said it will be Monday thank you " I was like wow that's its thats what you have to say BBB You really should look at th reviews online so many people or saying similar things it's kind of janky how they do business.

  Bottom Line Property Management

  Date: 01/28/2025

  We do not have this individual listed as a client so they nay be reviewing the incorrect company. Or this may be a review from a competitor or spam.

• Review fromL. G.

  Date: 02/06/2024

  3 stars
  I'm finding it more and more difficult to trust this company. On any given day you can never seem to reach anyone in the office. No one returns calls and emails. i was dealing with a gentleman named ****** and he seemed good and now all of a sudden, I receive an email that says he no longer work there. The women in this company tend to be very unprofessional .

  Bottom Line Property Management

  Date: 02/20/2024

  Hello - Our main phone number *************) is mentored by 3 individuals and if by chance they are not able to reach the phone call our automated phone tree will pick up and provide directions on what department is needed then transfer the call accordingly. ****** has been promoted to our ********* region. I don't nor will we ever employ unprofessional team members.

• Review fromTami P

  Date: 09/02/2022

  1 star
  Stay away from this business very unprofessional and totally unorganized

  Bottom Line Property Management

  Date: 02/20/2024

  **** - I don't see that you are a customer of ours. Can you check to make sure you have reviewed the correct company? We take reviews very seriously so please make certain you are reviewing the right company before submitting.

  Bottom Line Property Management

  Date: 01/28/2025

  We do not have this individual listed as a client so they nay be reviewing the incorrect company. Or this may be a review from a competitor or spam.