Business ProfileforDesigner Pools by Ace

In February 2023 we signed a contract with Designer Pools by ACE and the pool instillation began in May 2023. The main reason we went with this company was because ****, who believe is the owner, informed us we would not need a retaining wall to support the pool. When they came to lay out the pool in May, we were told again by the diggers we would not need a retaining wall. After the pool was put into place, it was VERY obvious that a retaining wall was necessary to support the pool. We talked with *******, the project manager multiple times about the cost of the retaining wall and worked with the concrete contractor on placement. Without notice, written estimate, or drawing, a crew showed up at our house and started unloading cinderblock. We immediately told them to send it back and they showed up with a different stone we had never discussed or seen before. Once digging started, a leak was found (a leak that was supposed to be previously repaired on the skimmer only to find out they placed a ton of silicone over the supposed leak and never fixed the issue). My husband and i were away and came back to discover the wall was 7ft off from where it should have been and we received an invoice for double what we discussed with *******. We asked **** to take down the wall, replace the skimmer, and another leak that was discovered by the filter. After many painful conversations (mainly because he is an AWFUL business person) we agreed to part ways once he took down the wall and fixed the repairs and we'd complete the concrete and retaining wall elsewhere. Since then, our Hayward salt system has completely failed and the company has ghosted us. We have had other companies come out and say the wall was installed incorrectly and would never pass inspection. **** assured us all of these items are under warranty per contract. This company is a scam, will take most pay up front and then provide terrible communication and not honor their contract. FINISH YOUR JOB!!!