Business ProfileforAvidXchange

As an Independent Consultant, I have a client that uses AvidXchange to process payments. Have had no issues with receiving checks using Avid. I opted to give their ach processing a try (in place of check) for which they charge a fee, automatically debited from the acct. When setting up ach, I asked the rep if this was easy to turn off if I wanted to go back to check. He said yes, I could do this by submitting ticket via portal or email submission. It has been over a month since my request to shut off ach. I have tried to get in contact with **** via email and portal, with no one addressing this request aside from 13 days in, someone replied with "I'll check on the status." Days later, i followed up yet again, and also noted in writing that I wanted an update asap, and that I did not consent to ach processing nor the fee being debited from my acount. The case was closed out with no reply. I opened another case to get in writing that the ach was in fact turned off. Following that, I processed 1 invoice with my client in hopes they did in fact turn off per my request. They did not. They processed and deducted fee from my account. I have reached out several times since to get this fixed. Zero reply. At this point, I am 3 invoices (and checks) behind as I am holding until I have in writing that this has been resolved. Note: The portal does *not* allow you to turn off ach option. You can only do so by contacting the company directly. Original written request to turn off ach was submitted on 1/13 via online submission. Email thread re-requesting initiated on 1/16. See email comms attached.