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Business Profile

Office Movers

Move and Go, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Movers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to move me on 5/9/2025 ****** dollars later this companys workers were unprofessional rude and very carelessThey broke 2 expensive pieces of furniture and didnt even tell me that the items were broken.I called to report the damage items to the owner who was just as unprofessional and rude as his employees.He doesnt want to refund me and replace the items that his workers ******** missing pieces that go to other furniture.I have yet to get an apology or my items replaced.I out of ****** and 3 broken pieces of furniture.I dont suggest anybody use them for any moving service.The insurance company this guy uses is a freaking joke.I hired/paid them to do a job this is by far the worst customer service Ive ever experienced!!!

    Business Response

    Date: 06/19/2025

    We have issued a total refund of $600 to Ms. ***** in response to the dissatisfaction and furniture damage experienced during her move.

    Customer Answer

    Date: 06/19/2025

     
    I am rejecting this response because:The amount that was paid when I purchased these furniture pieces.I paid over 3000$ for them.600$ is a slap to the face and want replace them,I dont want any money I want my stuff replacedI have yet to receive a check Im taking this to small claims court These ppl need to replace what was broken in the process of moving me and any other moving company would do. unprofessionalism is its ********* actually surprised at the way Im being handled.I trusted these ppl and I was ********* left with broken furniture i thought i was hiring professionals that knew what they were doing!

Move and Go, LLC is NOT a BBB Accredited Business.

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