Business ProfileforVolvo of Charlotte

Beware of this dealership! My husband and I purchased a Certified 2019 ***** XC60 in October. My husband took it in to have the brakes checked because they were grinding and make a noise whenever I was slowing down. Our appointment was 11:00. I called my husband at 2:30 to see what they found out about the ******** tells me that no one had even been out to speak to him in regards to the car. So I called and ask for the service manager (*****************) & was transferred to her office but of course no answer so I left her a detail message for her to call me back because I was very upset that my husband had been sitting there for 3 1/2 hours and no one had even looked at my car or spoken to him. She never called me back. I called and spoke with the customer service representative and explained that I was upset and she told me should would look into it. About 20 minutes later my husband said that someone had come out to tell him that my back brakes and rotors needed to be replaced and then presented him with an over $800 estimate. This is where it gets really good. We just purchased the car in October and because its a certified vehicle, the car should have been looked over entirely but there is NO WAY that they looked over this car to certify it!!!! If they did, then we have a whole other issue. If they truly looked it over, they would have seen that the brakes and rotors needed replacing. So now my questions is WHY werent they replaced in the beginning? I hate dishonesty & the fact that a reputable company such ***** would be so dishonest about the level of service that they are providing to their customers is very disheartening. I expect a higher level of service from *****. I called back to speak with ***************** again yesterday and has yet to receive a return call. This will certainly be the very last time I purchase a car from ***********************************. I definitely would advise anyone else not to buy a certified pre-owned vehicle from them either!