Business ProfileforTown & Country Toyota / Scion

BUYER BEWARE!!! I found a car at this delaership and drove to ********* that day to check it out. The sales person was a bit helpful at first; letting us drive it and answering questions. Once we filled out paperwork that night, it all went downhill. As we made arrangements for pickup and payment over the next two weeks, he would ignore calls and was helpless. I had informed him that I was coming from out of town, told him the date weeks in advance, and to please have everything in good order. Upon arrival, the car was filthy inside and out, paperwork wasn't ready, etc. Then things got worse. We had temporary tags, but they soon expired and we hadn't received title or plate, I called at least 10 times leaving 10 or more messages with ANYONE who would be willing to help (sales, management, service department). NOTHING! I called DMV in desperation, and despite having the vehicle for 2 months, they didn't show me as owner! Finally I retrieved and sent an email to the manager that had helped me with the original paperwork. As it turns out, I WAS INFORMED THAT THIS DEALERSHIP SOLD ME A CAR THAT THEY DIDN'T EVEN OWN! They were waiting on the actual owners to sign a form. No ETA they said. The manager then told me he changed departments and he was doing me a FAVOR as this wasn't his responsibility any more. After much back and forth with him, delayed responses, and after threatening legal action, the manager assured me both title and tag were coming overnight ****** The plate did, but I still didn't have the title. Of course, he now began to completely ignore my emails and phone calls permanently after inquiring about the title. After calling DMV myself...again, I realized that the title was now being put in my name, and it's now on the way. So...I should be done with this nightmare. THIS HAS BEEN ONE OF THE WORST BUSINESS EXPERINECES IN MY 50 YEARS ON EARTH. NOBODY took an ounce of ownership in my problem. Work with them at your peril. God help us all!