Business ProfileforTown & Country Ford

Purchased a Used vehicle from this location. A short time after purchasing the vehicle, it started making an extremely loud screeching noise when it's in reverse. We've had neighbors complain about it waking them ** in the mornings. We turn heads every single time we back out of parking spaces. It's terrible. I called the dealership and spoke with a service advisor named ****. He told me to bring it into service. That began what has now been literally over a year of visits and calls trying to get this issue resolved. **** has maintained that his team is not able to reproduce the issue, despite the fact that it occurs very frequently. As just one example of the run-around that I've been through trying to get this issue addressed, I offered to record a video of the issue and send it over. This would be very easy since it occurs so often. **** said that would be alright so I recorded the video and sent it over. **** never responded. I followed up and he said that the attachment wouldn't work. I uploaded the video to ******* and sent the link. Again, **** never responded. I reached back out and **** claimed that the link doesn't work on any of their internal or external computers/devices, even their cell phones - despite the fact that it's simply a link to a ******* video. I forwarded the email to another person just to confirm that I wasn't going crazy. Sure enough it opens just fine. So your team is able to repair motor vehicles but nobody there knows how to open a ******* link? Something seems a bit off there. And I have many more examples of the ridiculous behavior that I've experienced from members of this service team. After numerous visits and discussions - countless hours spent on this issue - the only actual information that has been communicated from this dealership is that the problem may relate to the brakes, and those wouldn't be covered in the nearly $2,000 PremiumCARE warranty that was purchased with the vehicle. GM did not return voicemail.