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Business Profile

Mosquito Control

Mosquito Fighters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

This profile includes complaints for Mosquito Fighters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mosquito Fighters has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 6 month mosquito spray package that was not fulfilled. They stopped spraying for the season and said they would refund me for the last spray. They stopped responding to emails when the refund was not given. After reaching them by phone, was gaslit and told they have no control over refunds and would not put into writing I was owed money and when I would receive it. They refused to respond to my emails, even though they saw them. I would like the refund of the remaining session that was not fulfilled: $54.22 Their overall customer service and communication is poor: Texting outside of respectful hours (1 am, 10 pm), not responding to texts or emails, not fulfilling contracts.

      Business Response

      Date: 01/12/2025

      We will honor the paid treatment by providing it whenever the client would like it to be provided this 2025 season. We do not give refunds unless the client relocated. 

      Customer Answer

      Date: 01/13/2025

       
      I am rejecting this response because:
      The owner, Jamil, stated twice on the phone that I would receive a refund for the services not completed.  He said I needed to be patient with the processing of the refund.  He blamed me for not being patient enough with an unknown timeline, including months to wait.  He chose not to respond to my correspondences even though he said he read my emails. Their most recent email to me stated they apologized for the delayed response (of 2 months), but they're only responding due to this BBB complaint.  I will only accept a refund of the services not completed as I was told by the owner twice.  This is poor professionalism on their part for not following through with services during the season.  They chose to stop services, not me. If they have a timeline for a season, they should not create contracts beyond that timeline.

      I appreciate your help in the matter!

      Business Response

      Date: 01/15/2025

      Attached is the image of the money order and the envelope the money order was mailed in. Case closed

    Mosquito Fighters is NOT a BBB Accredited Business.

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