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Business Profile

Mason Contractors

Kiser Masonry and Rock Purchasing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ~Aug 23 - I paid *** ********************** for 4 jobs at my house. Two of those jobs were complete unsatisfactorily:$300 to regrout our front steps. The grout had a pink hue compared to the *******-**** of the remaining grout in that area.$200 to fill in the cracks in our driveway. The material he used to fill in the cracks did not last more than a few days of normal wear and natural elements.9/14/23 - I texted *** ********************** about the driveway repairs and we arranged for him to repair them again on 9/27.9/26/23 - *** ********************** failed to hold this appointment after I inquired about the time to expect him. We rescheduled for 10/10.10/9/23 - *** ********************** failed to hold this appointment after I inquired about the time to expect him. We did not schedule a definite time to reschedule.10/24/23 - I contacted *** ********************** who said he could stop by between Tuesday and Wednesday of the following week. I think we spoke on the phone at this point but do not recall the details of the conversation.~Nov 23 - *** ********************** stopped by to repair the driveway while I was out of town neglecting to coordinate with me and my wife. Again, the repairs he made did not hold.4/10/24 - I texted *** ********************** basically telling him I expected a refund for the driveway cracks ($200) and reminded him about the discoloration of the grout in the front steps. He replied indicating he was "about a month and a half out" and would "reach out after that timeframe to get {me} on the schedule." I reiterated I would prefer at least a partial refund for the driveway rather than a third attempt to repair it. He never "reached out" or replied to my text.5/13/24 - I texted *** ********************** as 1 1/2 months approached to get on his schedule. "I am maybe like a month out minimum"..."but I am putting you back on the schedule." I asked him about his plan for the steps to match the color better. He said he would pick up a different type of mortar. We agreed on his plan. I asked about the driveway and he replied incoherently then never again.

Kiser Masonry and Rock Purchasing is NOT a BBB Accredited Business.

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