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Business Profile

Mail Box Rental

The UPS Store #7171

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 23, I went to *** to drop off a return to be delivered back to ASOS. Typically, *** provides a receipt but this day a receipt wasnt provided. When **** retrieved the return, they send a message and I havent received one. So now it looks like the return was never received because the driver that day did not scan the package in. I contacted *** customer service they said in order for them to assist the merchant has to file the claim since they created the label. I contacted ****, they need a receipt in order to assist me. I contacted the store again to see if I can get a copy of the drop off receipt since there wasnt one provided to me when I dropped it off was told I cant get a copy since the package wasnt scanned in. Theyve done the bare minimum in trying to get this situation resolved.

    Business Response

    Date: 08/09/2025

    ******* *** reached out to The *** Store about his package that he stated he dropped off at ***. The *** Store is a franchise and is a drop point for *** packages. There is limited liability when it comes to packages that are pre-labeled and pre-packaged, which in this case the shipment was not tendered at the location and therefore insight on this "drop off" package would be seen on a receipt that he would have received at the time of drop off. Team members of the store have stated for him to contact *** for updates as the package is the responsibility of *** for delivery, not The *** Store. Unfortunately, there is no proof that the package was actually brought to the store as a receipt would serve as proof. Additionally, reporting within the system would show a package with the given tracking number was scanned at the store, which is not found on the many pages of hundreds of tracking numbers.

The UPS Store #7171 is NOT a BBB Accredited Business.

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