Business Profile

Leasing Services

Southeast Toyota Finance

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Southeast Toyota Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

13 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Southeast Toyota Finance just completely ignores the issues I'm having with making a payment by mobile phone which is offered. The customer service has put in several tickets to IT for review and it continues to be a problem that either can not be resolved or will not be resolved. Its a very simple request. When trying to make a payment a verification code is needed. The verification code should be texted to my mobile phone. Instead, it goes to email. When i go to retrieve my code from email on my mobile phone the prior page to enter this code is gone. Then after several attempts i am locked out. This goes on every month over and over and over and over and over again. No one cares. I don't have access to other devices to make this transaction. Unwillingness to work with me on this is unacceptable .
Business Response
Date: 07/15/2025
Re: Complaint ID # ********
******* Davis
Dear ******* *****:

We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 15, 2025. As such, we kindly ask that you please allow time for our response to be received.

We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

Respectfully,

Customer Experience Resolution Team

Cc: Better Business Bureau
Initial Complaint
Date:07/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted formal written disputes on May 14 and June 5, 2025, requesting validation of a post-repossession deficiency balance that Southeast Toyota Finance is reporting. To date, no itemized accounting, contract, or legal verification has been provided. The company continues to report the account as a charge-off despite failure to validate the debt under **** and FDCPA standards. I followed up via CFPB; the case was closed with no resolution. The company acknowledged receipt of my letters but failed to respond with any supporting documentation. This unresolved reporting is negatively impacting my credit.
Business Response
Date: 07/09/2025
Better Business Bureau
Serving ******* and *************
PO Box 55268
************** 35255

Re: Complaint ID # ********
Kaloyan Zamfirov

Dear (Customers Name):

We, **********************, d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on July 9, 2025. As such, we kindly ask that you please allow time for our response to be received.

We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

Respectfully,

Customer Experience Resolution Team

Cc: Better Business Bureau
Customer Answer
Date: 07/09/2025

I am rejecting this response because: I respectfully reject the companys response at this time. According to their reply, they mailed documentation today, July 9, 2025. I have not yet received it, and I cannot evaluate or accept a response I have not seen. Once I receive and review their mailing, I will be happy to update my position accordingly.

Business Response
Date: 07/11/2025
Re: Complaint ID # ********
Kaloyan Zamfirov

Dear ******* ********:
We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, are writing in reference to your rebuttal regarding our previous response to your complaint, as identified above. We appreciate the opportunity to respond to your concerns.
Thank you for your feedback and the opportunity to be of service. The privacy of our customers' information is of utmost importance to us. Therefore, for confidentiality reasons, our response is mailed directly to you. We thank you for your understanding and patience while waiting for our response via the **** Postal mail service.
In the meantime, if you have any questions, please contact our office at ************** and we will be happy to assist you.
Respectfully,
Customer Experience Resolution Team
Customer Answer
Date: 07/11/2025

I am rejecting this response because: I have now received acknowledgment letters from Southeast Toyota Finance, both dated July 3rd, in response to my BBB and CFPB complaints. These letters only acknowledge receipt of my complaint and state that they are reviewing the matter they do not provide any substantive response or resolution. Additionally, in their BBB response, the company stated they mailed documentation to me on July 9th. As of today, I have not yet received that documentation and therefore cannot evaluate whether it adequately resolves my concerns. I am not satisfied with their response at this time and request that this complaint remain open until I have received and reviewed a full and adequate resolution
Business Response
Date: 07/24/2025
******* ********
*********************;
Apt 1122
*******, FL 33351

Re: Better Business Bureau Complaint ID number ********
Our account number ending in *****

Dear ******* ********:

We are writing regarding your rebuttal to our previous response to your complaint, as identified above. We appreciate the opportunity to respond to your ongoing concerns.

The privacy of our customers' information is of the utmost importance to us. Therefore, for confidentiality reasons, we provide our response via U.S. postal service. However, because you have filed a rebuttal stating that you have not received our previous response, we sent another copy of the response to you via overnight delivery by *****.

If you have any questions, please contact our office at the telephone number noted above and well be happy to help you.

Respectfully,

Customer Experience Resolution Team
cc: Better Business Bureau
Customer Answer
Date: 07/26/2025

I am rejecting this response because: While I acknowledge that Southeast Toyota Finance has now provided documents through both postal mail and BBB channels, this does not resolve the original concern under the Fair Credit Reporting Act (FCRA). My certified letter, sent on May 15, 2025, initiated a formal dispute under 15 U.S. Code ?1681s-2, and required a direct, timely, and comprehensive response within *********************************************************************** A delayed response via the BBB or through pressure-driven mailings does not retroactively satisfy FCRA compliance.
Additionally, under the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code ?1692g, a written validation notice must be provided within five days of the initial attempt to collect a debt. To my knowledge, no such communication was received, and no record of timely issuance has been presented. The documentation now submitted appears incomplete and reactive, rather than proactive or compliant with federal procedure.
Furthermore, the original inquiry regarding how partial payments would be reflected on credit reporting remains unanswered, and there is no evidence of third-party auction bid sheets or sale confirmations documents that are material to verifying the accuracy of the post-repossession deficiency claim.
I am not seeking monetary compensation. However, I reserve all rights should this matter proceed through legal channels. I am simply requesting a lawful and fair resolution: removal of the tradeline and forgiveness of the deficiency balance. I remain open to resolving this matter amicably. Should a resolution not be reached, I am prepared to proceed through the appropriate legal channels, including submission of my records and timeline to a court for review.

Thank you to the BBB for facilitating this process.

Business Response
Date: 07/30/2025
Re: Complaint ID # ********
Dear Kaloian Zamfirov:
We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on?July 30, 2025. As such, we kindly ask that you please allow time for our response to be received.

We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

Respectfully,

Customer Experience Resolution Team
Cc: Better Business Bureau
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Feb my husband was in a bad accident in our Toyota leased through setf. My car was totaled out by the insurance company and **** was paid out $32,644 I also had GAP coverage so once this happened and I was informed that Toyota closed my account (ie- they took away all access to any info via my customer portal. Every document is wiped from my account) so I went about my life. Last week I get a credit notification that **** has ***orted a late payment of $1714.28. I immediately call the total loss ***** The events that followed hold terrible customer service to a new standard. The first *** said I was being charged bc I have no gap coverage. He went as far as to say that NO leases have gap coverage and then placed me on hold claimed to have spoken to his supervisor who also said that leases have no gap coverage. At this point he tries to used intimidation to force me into paying right then and there without any documentation of why I was paying them this fee (he claimed that I would be accruing daily interest which I later found out was a lie) at the very end he goes on look u do have gap.. so I req. to speak with someone above him. This *** got on the phone and insisted that my truck was sold at auction.. also untrue, I saw the mangled metal myself.. nonetheless she argued with me. She claimed that gap would not cover late payments (I did a payment agreement after a Nat disaster where I paid a ** fee to cover setf for events just like this to push 2 payments to the end). But the numbers dont add up. After some more back and fourth I insisted she send me copies off all documentation before I pay a *****. She implied that I couldnt afford it and insisted on me giving her my job info (weird, i have a rec of the phone call if anyone at setf cares to hear) I finally got the documents today but the document claims that the unpaid amount is for my ins deductible. She also failed to send my gap policy, from what I can find on setf web ded is covered up to $1k.
Business Response
Date: 06/20/2025
Re: Complaint ID # ********
***** Roach

Dear ***** *****:
We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on June 20, 2025. As such, we kindly ask that you please allow time for our response to be received.
We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

Respectfully,

Customer Experience Resolution Team

Cc: Better Business Bureau
Customer Answer
Date: 06/22/2025

I am rejecting this response because: I have not recieved the letter mailed out on 6/20. I am rejecting this response due to the fact that I only have 5 calendar days to respond. I will follow up once I receive the mailed letter

Business Response
Date: 06/24/2025
Better Business Bureau
Serving Central and *************
PO Box 55268
************** 35255

Re: Complaint ID # ********
***** *****

Dear ***** *****:

We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. While we recognize your concerns, we responded on June 20th via U. S. Postal mail service and we kindly request that you allow sufficient time for our response to be received, as we do not have control over the duration it may take for the delivery.

We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

Respectfully,

Customer Experience Resolution Team

Cc: Better Business Bureau

Customer Answer
Date: 06/25/2025

I am rejecting this response because: again, I must reject this response in the system because if I do not respond with either accept or reject within 5 calendar days from your response bbb will close out my case. I will be happy to adjust my response if the communication is satisfactory once I receive it in the mail
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. SETOYOTA FIN DBA OF WO ACCOUNT no.: *********** DATE OPEN: 10/01/2020 BALANCE: $13,094.00
Business Response
Date: 06/02/2025
Re: Complaint ID # ********
Kar Reh

Dear Kar Reh:

We, World Omni Financial Corp., d/b/a Southeast Toyota Finance, have received the above-referenced BBB complaint and completed our research of your dispute. Due to the confidentiality of our records, we mailed our response directly to you via the ** S. Postal mail service on June 2, 2025. As such, we kindly ask that you please allow time for our response to be received.

We strive to provide the best possible service and appreciate the opportunity to respond to your complaint.

Respectfully,

Customer Experience Resolution Team

Cc: Better Business Bureau
Initial Complaint
Date:04/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had to pay off our truck as part of our closing on our house check was written out by title company and sent to us to mail off I mailed and got a tracking number and it shows it was delivered to the toyota company on 03/13/2025 and I have called multiple times spoke with ********, ******* and takayala all showed tracking it was delivered 03/13/2025. But cant find check also i wrote on payoff letter with the check our new address to be changed in system and they have changed that but dont have check and the check number is ****** i have a case number with toyota ******** for this reason. i had to make another payment 04/04/2025 of ****** because the account was showing pass due. I want that money back and my pay off to still be what it says on the payoff letter I sent you.
Business Response
Date: 04/11/2025
Re: Complaint ID number ********
*** *****

Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the ** S. Postal mail service on April 11, 2025. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer Experience Resolution Team
Customer Answer
Date: 04/11/2025

I am rejecting this response because we sent another check that they received yesterday 04/10/2025 check # ****** in the amount of this newest payoff amount that had to be sent $25,667.00 because they lost the first check that was delivered on 03/13/2025 and we had to make another payment in the amount of $450.84 and I would like a refund of the amount of the difference that we should not have had to pay in interest because the first check was delivered and we have a tracking number and everything to prove it. It is not my fault that someone at the company lost our check and I shouldn't have to pay for it.

Business Response
Date: 04/16/2025
Re: Complaint ID number ********
*** *****

Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the ** S. Postal mail service on April 16, 2025. Please allow time for that correspondence to be received. For confidentiality reasons, we are unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer Experience Resolution Team

Customer Answer
Date: 04/17/2025

I am rejecting this response because: I will not accept this response until I receive a refund for the payment of ****** that I shouldn't have had to pay due to them misplacing the first payoff check on 03/13/2025. It is at no fault of mine and I should not have to pay for it.

Business Response
Date: 04/21/2025
Re: Complaint ID number ********
*** *****

Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the ** S. Postal mail service on April 21, 2025. Please allow time for that correspondence to be received. For confidentiality reasons, we are unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,

Customer Experience Resolution Team
Initial Complaint
Date:03/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I financed a car through Toyota and made my first payment of $8,000. The following month, I sent another payment of $8,300. I was informed that they received the check but are holding the payment. I believe they are doing this to accrue additional interest on the loan, as I am trying to minimize the interest I pay. I would like to know if their actions are illegal or considered bad business practices, and whether the Better Business Bureau can assist with this. Thank you.
Business Response
Date: 03/24/2025
Better Business Bureau
******* ********
Serving ******* and *************
PO Box 55268
********************

Re: Case # ********

Better Business Bureau:

We received the referenced complaint case regarding the account for the customer referenced above.

We have completed our research and responded directly to the customer via the U.S Postal mail service on March 24, 2025. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.

We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer ***************
Initial Complaint
Date:12/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a total lost car accident on November 07/2024 Now since the November -10-2024 I did my claim To my insurance company progressive everything was running fine but Toyota is delay my process stop or holding or not doing they job by no sending the letter Letter of Guarantee to be sent to progressive by the lienholder. Once they. get that, progressive be able to issue the payment. I call to Toyota finance 8 times and today December /4/2024 and I was told once again they working on it and Ill take 5 to 10 business day to send the out the a simple letter that I claim it a month by now I try to get my car Payment History with a Running Balance - (you may request this document from your Lender) for my gab insurance that they need as well and they wont send it to me do have to take to court and find my a lawyer to fix this inconvenience because is to much and someone. Is not doing they job
Business Response
Date: 12/10/2024
Better Business Bureau
Kenniel Kaiser
Serving ******* and *************
PO Box 55268
**********, AL 35255

Re: Case # ********

Better Business Bureau:

We received the referenced complaint case regarding the account for the customer referenced above.

We have completed our research and responded directly to the customer via the U.S Postal mail service on December 10, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.

We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer ***************
Initial Complaint
Date:08/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are attempting to make it difficult for customers to pay their balance. On the phone they stated the website is for normal monthly payments and not to pay the balance in full. Pay off requires sending in a payoff form through the mail. This all seems to be a subversive way to enable them to collect more interest from clients.
Business Response
Date: 08/07/2024
Re: Complaint ID# ********
*********************

Better Business Bureau:

We received the referenced complaint case regarding the account for the customer referenced above.

We have completed our research and responded directly to the customer via the U.S Postal mail service on August 7, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.

We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer ***************
Customer Answer
Date: 08/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent messages to the company regarding removing the late charges as a one time courtesy a couple of months ago. I had an issue with making payment on time due to paycheck. My car which is an 2018 Toyota Avalon almost paid off. I think its in September of this year and its like $1000 in late charges every time I put a message they never respond. I mean this is unacceptable. I have been a customer of *******************************************. I dont know how many years and ** asking is a courtesy to remove the late charges due to my car is going to be paid off, the charges in total are like $1000
Business Response
Date: 05/13/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************

Re: Case # ********

Better Business Bureau:

We received the referenced complaint case regarding the account for the customer referenced above.

We have completed our research and responded directly to the customer via the U.S Postal mail service on May 13, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.

We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer ***************
Customer Answer
Date: 05/13/2024

I am rejecting this response because:
I have been charged late feee Im asking for a one time courtesy
Business Response
Date: 05/17/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************

Re: Case # ********

Better Business Bureau:

We received the referenced complaint case regarding the account for the customer referenced above.

We have completed our research and responded directly to the customer via the U.S Postal mail service on May 17, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.

We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer ***************
Customer Answer
Date: 05/17/2024

I am rejecting this response because:
there is no explanation I am asking for a courtesy for all the late charges to my account
Initial Complaint
Date:04/12/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4/12/********** PST - Called SETF and reached a rude ***** department" agent, my account is not in arears or behind and she confirmed. Have requested the company get a copy of my title from the **************** so i can register it in washington for 4 weeks now. They keep faxing or saying they faxed something that is not my actual title, and the customer service agents keep referencing that. They cannot understand i need the actual title from **, and ** initially keeps them as electronic copies. The agent is extremely sassy, rude, secretive, and unhelpful. She will not put me through to a supervisor or give me any names or extensions of anyone i can speak to that can facilitate this issue. The person i spoke to was a older black lady that was very difficult and constantly used the tactic of "your phone is cutting out" to interrupt me and throw me off. The individual needs to be fired. I'm tired of calling only to waste my time with useless and unknowledgeable individuals and people unwilling to escalate the matter to someone who can fix this. A lawsuit is incoming if i dont get resolution.
Business Response
Date: 04/18/2024
Better Business Bureau
Serving Central and South *******
PO Box 55268
**********, ** 35255

Re: Case # ********

Better Business Bureau:

We received the referenced complaint case regarding the account for the customer referenced above.

We have completed our research and responded directly to the customer via the U.S Postal mail service on April 18, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.

We strive to provide the best possible service and appreciate the opportunity to respond.

Respectfully,

Customer ***************
Customer Answer
Date: 04/18/2024

I am rejecting this response because:
Laugh out loud. Lol. They submit a response on 4/18/2024 by **** SNAIL MAIL then require a response back within 5 business days -- when it takes about as much time to receive the correspondence. That essentially leaves NO time to reply. Deceptive and trickery. I absolutely reject the business response as deceptive and dishonest as they have not even allowed me to receive the actual contents of their MAIL, not even electronic email. REJECTED. And there is no indication when the MAIL is in transit that they adequately replied.
The business asking for a respnse within 5 business days while their response is currently in TRANSIT is absolute bs. Please publish this complaint and the responses. I will bring this to a secondary complaint based on their deceptive practices for replies within this regulatory body. INADEQUATE/NO RESPONSE IS CURRENTLY GIVEN BY SETF AT THIS TIME. NO ACTUAL RESPONSE IS RECEIVED BY THE COMPLAINANT. REJECTED. NO ANSWER BASED ON THE ORIGINAL COMPLAINT.

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Southeast Toyota Finance is NOT a BBB Accredited Business.