Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening and to whom it may concern. On 2/4/2024 I entered Martinizing Cleaners to pick up my work jacket from them putting in a new zipper which I was told by a black skinny female that it would only by $25/28 dollars. I was told ********. ***** who stated he is the operation manager that the price is $68.00 which it was a shock to me. I explained to him what I was told he continued to be disrespectful, unprofessional, talking over me and not listening to anything I am saying. After I paid for my jacket I told him to cancel my other dry cleaning and Ill take my business elsewhere he exact words were ITS ALREADY DONE AND DONT EVER COME BACK. I am requesting a full refund back to my credit card and an apology from the owner.

  Business Response

  Date: 02/22/2025

  Customers was quoted an estimate for item. When customer returned to pickup, the charge was more than estimate. Customer was unhappy and we reduced the invoice to the estimate. Customer had been in store twice and had requested discounted pricing both times. We advised customer we would no longer offer him less than standard pricing and he may want to look for other service. Customers has not returned since.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Martinizing Cleaners lost my suit jacket. Somehow, the pants werent lost, so now I have half a suit. They didnt contact me to let me know something had happened to my jacket; rather, I contacted them because it had been several weeks. I didnt initially realize the jacket was gone because it was part of a larger drop-off. When I called and asked about it, suddenly they realized the jacket was missing and was at the warehouse as other reviews have cited.Eventually we came to the conclusion that the jacket was indeed missing, at which time I was told over the phone that they would compensate me for the lost jacket if I had a receipt for the purchase of the jacket. Fortunately I had an e-receipt for the jacket, which was less than a year old. I had been told the owner needed to see proof of the price and the date so he could adjust for depreciation. I cant imagine what it would have been like if I didnt have a receipt. Then came the waiting game. As soon as I sent the receipt, crickets. No answer. Ive written several times and gotten no response. In my view, they have become adversarial, challenging me when they are the ones who are in the wrong. I didnt want money, I wanted my dry-cleaned jacket back. However, I am willing to accept money which will almost certainly not be enough to pay for a jacket replacement. That means in the end, I am paying for their mistake.Martinizing Cleaners, based on other online reviews (see ******** seems to be doing this systematically; otherwise I wouldnt have written this complaint. Mistakes happen. But if your business is consistently losing peoples nice clothessince nobody dry-cleans the cheap stuffyou need to figure out where the failure is. Thankfully I paid with a credit card which puts this in the realm of fraud. Small claims court is a pain in the neck, but thats another next step. Theyve been given over 2 months to correct this and have dragged their feet.

  Business Response

  Date: 11/20/2023

  Complainant received and deposited a check for the loss on 11/3.

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.