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Business Profile

Internet Providers

Ripple Fiber Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

    My only concern is what is the approximate time for Saturday, and I assuming it is for July 12th.  

    Thank you. 


    Business Response

    Date: 07/09/2025

    Thank you for your patience. We apologize for the delay in resolving the irrigation issue caused during our fiber installation.

    Weve scheduled our team to complete the repairs this Saturday, and a team member will be in contact with you to discuss the issue.

    We appreciate the documentation youve provided and are committed to resolving this promptly.

  • Initial Complaint

    Date:04/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 
    as a result! How is this lawful for an organization to ignore its customers when many of them work from home? At some point there should be fines or criminal charges leveraged against a company that conducts business in this manner! Its unacceptable!

    Business Response

    Date: 04/09/2025

    Thank you for your patience, and we want to sincerely apologize for the disruption and lack of communication you experienced.

    We are glad to confirm that one of our Tier 2 technicians was able to connect with you and resolve the issue by setting your equipment to bridge mode. Your service should be fully restored and stable.

    If theres anything more we can do to support you, please dont hesitate to reach out.

  • Initial Complaint

    Date:03/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    I am rejecting this response because: I want to make Ripple aware of an exposed line that is protruding from the ground about 4 feet high and standing up in the proximity of the *********** Box. The line was disturbed and cut when Ripple was here, though I do not know what the line is for. It may be **********, a service we had up to January and may use again. I do not know who to call to check, repair it, or remove it, because I do not know for certain what the diggers cut. I would like someone to call in an 811 ticket to whoever it is appropriate to notify for checking the damaged line so that they can secure it & not have it exposed.  Also I would like to monitor the tree. The digging was on or around 3/7 and the tree may be damaged, but it may also just be in a dormant state, due to the season. If it flourishes we will be able to see this in a few weeks & if it seems okay then it will not be an issue. Thank you for letting me know that you are working on the abandonment docs, I will let BBB know also when I receive those.

    ted to my property, they do not have any easement for new infrastructure, no indemnification has been produced, and we are not involved and do want our property involved in another property's legal issues, or misuse of a permit obtained by the government for legal r/w when it is not in the public road section.

    Business Response

    Date: 03/28/2025

    Thank you for bringing this matter to our attention. After reviewing the situation, we acknowledge that infrastructure had been installed on your property in error. Once this was identified, it was promptly removed.

    We understand your request for abandonment documentation and are coordinating with our contractor to provide it. We apologize for the delay and will ensure the document is delivered as soon as it is available.

    We appreciate your patience and are committed to closing this matter appropriately.

  • Initial Complaint

    Date:02/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    I am rejecting this response because:
    Like I said in my complaint. They dont want to finish piping because i didnt comment to them. All of my neighbors piping was completed even though they didnt switch to them for service. They do not want to finish piping because main line is to deep to sig by hand. I have neen back an d fouth with ******* and ****. **** tried multiple times to find out why it wasnt every completed. Why should i commit to Ripple if they cant even finish hat they started. Im at the point i dont even want Ripples aervice. I have read to many complaints on them. Im not the only one that is in the same boat. Feom what i understand, Ripple has a glogged line list. I was put on it. My line isnt clogged because its not even hooked up. I watched one contractor come to the house on my cameras.  He was there for 10 mins. He put the compressor on the line at the house and notice it wasnt hooked up . Near road. He left.  I get the run around everytime i call **** now doesnt answer my calls and doesnt call me back. So in my eyes Ripple doeant stand behind the work that was done. I had **** come by my house and i showed him lines and what the problem is. Line is to deep and they dont want to dig by hand . The cant find the main. And for this other guy name ******* calling and leaving a voice mail saying he had someone stop by house to look at ot is false. I have cameras all over my ouside of my house. NOBODY HAS COME BY AND LOOKED! ******* is just getting the info from **** .My property is posted. And I do have cameras. Thats how ****** I am. They said they looked into it and I didnt comment to package. When we signed up we were told we didnt have to comment we can get piping installed so we disnt have to pay for piping later when we decide to switch. So they didnt even finish the piping. Its not all connected.  So they falsely told us information.  This all went down at our neighborhood yearly picnic. Almost 3 years ago. 

    Business Response

    Date: 02/21/2025

    We understand your frustration and appreciate the opportunity to discuss your concerns. Our records show that while you placed a fiber-ready order but have not yet selected a service package. Since your area is live, installation can be completed and service activated once an order is placed.

    A recent site check did not reveal any exposed conduit in your yard, but we did identify conduit across the street that needs attention, and we will address it.

    We have left you a voicemail to discuss this further and better understand your concerns. Please feel free to reach out at your convenience.

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint. The issue has been resolved. **** ****** has placed topsoil and seed on the lawn to rectify the situation and mediate the damage that was caused from the erroneous work performed. Thank you for everyone's help. **** ******* was especially helpful and kind.


    Business Response

    Date: 02/17/2025

    We sincerely apologize for any inconvenience caused by our team working at your property. We understand your concerns and want to ensure that any issues are properly addressed.

    We have attempted to contact you multiple times and followed up via email to assess any potential impact and determine if any restoration is needed. Please let us know if there is anything that requires attention, and we will work to resolve it as quickly as possible.

    We appreciate the opportunity to make this right and look forward to your response.


  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has been over six months since they damaged my driveway while installing their lines. We issued a complaint and have told for they would get in touch with us, still has not happened after numerous conversations and promises. Their lack of follow up and communication is atrocious!!Please stay away from this company as they clearly do not value customer requests and provide no responses.

    Business Response

    Date: 12/16/2024

    We sincerely apologize for the delay in addressing the damage to your driveway and the lack of communication youve experienced.

    We have left you a message and are actively working with our construction team to resolve this issue as quickly as possible. Please know we are committed to making this right and will keep you updated throughout the process.

    Thank you for your patience.

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  I am awaiting the legal document to sign and the reimbursement of my landscaper.

    Thank you. 

    Business Response

    Date: 12/10/2024

    Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration this delay has caused the customer. 

    We have been in contact with the customer regarding their concerns. While the landscaping repairs have been completed, the customer has not made any payments out of pocket. We are now working directly with the landscaper to ensure they are reimbursed for the work performed without further delay.

    We truly value the customers patience and understanding and are committed to resolving this matter promptly. We will continue to keep the customer updated on the status of the reimbursement.


  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Ripple fiber install on October 4, 2024. Received email to expect 2-3 weeks before install. November 12, installer finally came out and said he couldnt install because its raining. I dont know when Ripple will complete their install, because no one in customer service can give me an accurate day of return. Our install should have been prioritized after the first inability to install.

    Business Response

    Date: 11/22/2024

    We sincerely apologize for the inconvenience caused. After reviewing your concerns, we reached out to you directly, discussed the situation, and received your valuable feedback. We have now scheduled the installation for November 22, 2024. We understand the frustration caused by the delay, and we appreciate your patience as we work to complete the installation. Should you have any further concerns, please dont hesitate to reach out to us directly.

    Thank you for bringing this matter to our attention.

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 
    ake it up with the town. We have spent hours and hours digging, hours driving back and forth and hours on the phone only to be ignored or told the ticket was closed. We need to be compensated for their negligence, reimbursed for what we have had to pay out and they need to pay us to use our land OR remove those cables from our property. Thank you for assisting us in this.

    Business Response

    Date: 11/08/2024

    We sincerely apologize for the inconvenience caused by this situation, particularly the impact on your tenants and property. Your patience throughout this process has been greatly appreciated as we worked to resolve the issue.

    We would like to confirm that the contractor responsible for the work in your area has been in direct contact with you, and we understand that you have discussed the matter together. Additionally, a check has been mailed to cover your reimbursement.

    If theres anything further we can assist with, please dont hesitate to reach out. Thank you again for your patience and for allowing us the opportunity to resolve this matter to your satisfaction.


  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

     

    The Ripple Fiber crew was out today and completed the reinstall satisfactory for me. You may want to check with my neighbor, **** *****, as it is his cable.


    Business Response

    Date: 09/27/2024

    Thank you for bringing this to our attention. We apologize for the delay in resolving the issue and for any inconvenience caused by the cable being run through your yard.

    We spoke with you on September 23rd, the day the complaint was filed, and since then, our contractor visited the site on September 24th. Our contractor will coordinate a date to reroute and rebury the cable in the correct yard. The new path has been marked, and we are working to complete this as soon as possible. We will also restore your lawn to its original condition once the work is done.

    We appreciate your patience and will continue to ensure this is resolved to your satisfaction.  


Ripple Fiber Inc. is NOT a BBB Accredited Business.

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