We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insurance Companies

Nationwide Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 12, a pipe burst in my wall and flooded part of the first level of my home. Most of the damage was done to the kitchen and the bathroom. The water also seeped into areas of the family room. A plumber came over and turned off the water and replaced the pipe. The same day, I called their insurance company, Nationwide, to submit a claim for the damage. Nationwide sent a crew over to my home. This crew set some fans on top of the current flooring and left for about 2 weeks. There was no communication from anyone. After harassing and calling the adjuster assigned, another contractor was assigned, and they came with some additional fans for another 2 weeks or so. Nationwide put us in a hotel until the repairs have been completed. Today is September 16, and the repairs have not started yet. Nationwide has not given us any definite dates throughout this process, and we feel neglected and misled and mistreated and even discriminated against because of our age. We are senior citizens. The hotel accommodation for a couple of weeks would have been fine, but 4 months is extreme. My wife suffers from Dementia, and she left the hotel and was lost and found on two separate occasions. My wife wants to move back into her home where the surroundings are familiar and she has use of her belongings. I live next door to my daughter who helps us out a lot, so being in a hotel makes our partnership quite inconvenient. Most of the kitchen including cabinets was packed up and put in the garage. Our meals have not been reimbursed at all. I have submitted the receipts. We have not received any checks. The adjuster calls us back about every 3 weeks after we have called both managers involved. We called another contractor to do the flooring, and they said they could do it the next day, but Nationwide did not approve enough funding nor did they issue a check so that we could use Empire Flooring. We signed the contract with Nationwide hoping to speed up the process.

Nationwide Insurance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.