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Business Profile

Industrial Recycling

Waste Connections of NC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3rd 2025 waste connections only picked up the trash in one of the two trash bins I pay for. After multiple calls they leave a message saying they will not correct the issue and will not empty the other bin until next week when they do regular trash run.

    Business Response

    Date: 03/07/2025

    Good afternoon!  We truly apologize for your missed pickup and for you being told that it would not be able to be recovered until next week.  We currently have some new employees in training.  We have sent a driver out today to recover and have better informed our team on the importance of prompt service to recover misses. Thank you for allowing us to resolve this matter as we continue to strive to provide premier customer service to our community.  

    Customer Answer

    Date: 03/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waste Connections was collecting trash in my neighborhood this morning at 3:45 AM. ****************** has an ordinance stating no commercial vehicles, such as commercial trash vehicles, may operate in a neighborhood until 7:00 AM or after.The loudness of the vehicles (decibels) was loud enough to wake a person from a sound sleep. Please remind Waste Connections to obey ordinances.

    Business Response

    Date: 12/30/2024

    We would like to offer our sincerest apologies for the misstep. We will be sure to observe ordinance hours in this area moving forward. If you have an immediate concern in the future, you can call our office directly for assistance. Thank you.

  • Initial Complaint

    Date:07/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Waste Connections is contracted by the ******************** to pick up trash and recycling for all ***************. This money for this services is part of the taxes paid by this resident.On April 14th, 2023, I notified Waste Connections that their collection truck damaged my trash bin and it needed to be fixed or replaced. At that time I was told it would take up to 14 days (two weeks) for the problem be resolved.For the 77 days since that time nothing at all has been done to fix the issue. Even after multiple phone calls, promises, excuses and on line service requests. During this time the collection crew had further damage the bin so it is unusable. I am being forced to keep bagged trash in my garage until collection days to keep it away from weather and animals resulting in stink due to the extreme heat.This has been reported to town officials with no resolution yet.It is totally unacceptable for Waste Collections to continue receiving payments from the town while reneging on their contracted service obligations.I just want a trash bin with lid to resolve this issue. The indifference of the company to promptly address this issue is outrageous and unacceptable.

    Business Response

    Date: 07/21/2023

    We sincerely apologize regarding the ongoing delay. There are a number of factors that have contributed to the extended delay in replacement, which has affected many of our customers alike. We continue to work towards fulfilling all requests as soon as we are able.

    We have ***************************** trash cart scheduled to be exchanged on Monday, 7/24/23. We attempted a call today to advise of such, but weren't able to reach the customer via phone. We left a voice message and email follow-up expressing the same.

Waste Connections of NC is NOT a BBB Accredited Business.

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