Complaints

This profile includes complaints for Novant Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Novant Health, Inc. has 44 locations, listed below.

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• 

  Novant Health, Inc.

  200 Hawthorne Ln Charlotte, NC 28204-2515

  
• 

  Novant Health, Inc.

  PO Box 33549 Charlotte, NC 28233-3549

  
• 

  Novant Health Foot and Ankle Specialists

  3641 Westgate Center Cir, Ste A Winston Salem, NC 27103

• 

  Novant Health Lewisville Family Medicine

  1225 Lewisville Clemmons Rd Lewisville, NC 27023-8251

• 

  Novant Health Salisbury Medical

  201 Woodson St Ste A Salisbury, NC 28144-3286

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was placed on long-term disability by my physician. I have yet to receive benefits from ***************. I have called ***** ****** of Reliance Matrix multiple times, and I have been told he is still waiting for Novant Health to release the documents needed. I have filled out an Authorization to Disclose Protected Health or Bill Information document, which has been submitted to Novant Health. Novant has not responded. It has been since June, and I have not received benefits. I have children, a house payment, and bills due.

  Business Response

  Date: 07/28/2025

  Thank you for sharing this information. We are working with ********* to resolve their concern.

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a $20.00 co pay for medical visits and I paid $40.00 on July 8, 2025 , which cleared my bank on the 14th of July. I called the billing department and the lady told me that it does not show on my records and that it takes sometimes 30 days to post. I said, if it cleared my bank it should be posted. Today I got another text from Norvant that I owed them $40.00. They had also sent a statement and an email. I am ***************************************************************** undue stress. Also I have a trach and it is very had for me to speak on the phone for people to understand **** need help in getting them to post my check and also quit harassing me.****** C. ******** ******* **************************************************************************** ************

  Business Response

  Date: 07/25/2025

  Thank you for sharing this information. We are working with *************************** to resolve their concern. 
  

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 30, 2025 I arrived at Novant Health ****************************************** on ********************************* ************ in the Emergency Room. After being admitted or at least registered for treatment for my emergency. I had an individual from registration come to collect insurance information in which I currently dont have insurance. I gave proof of a representative that I had assisting me earlier in the year through the ***** *. Komen ***** program to confirm that I would need financial assistance through Novant ************ Program. I even asked for an application for I spent approximately 7 to 8 hours at the *** I was given a flyer about Financial Assistance Program. After my release on Tuesday, July 1, 2025 at approximately 1 AM I started making preparations to collect the data I needed to apply for ************ Program help. Instead, I received an email from Elevate PFS and a voicemail from their support team expressing their interest in assisting me with finding options for financial assistance other than ************ which is there for the citizens of Mecklenburg County and beyond. I reached out to ********* at ************ and she refused my request asking for an application to apply for ************ Assistance in which Novant still has this monetary aid in place. ********* explained that I would need to apply for ******** through Elevate PFS and if given a denial then I can apply for ************. Fast forward, I applied through the link emailed, but had difficulty accessing all parts of the application. ********* gave me a number ************ to allow a live representative assist me and I complied. My application was completed through the representative who sent electronic signature verification afterwards on July 2, 2025. An additional signature verification confirmation came on July 7, 2025. Then, a second representative called me from Ohio number named ***** ********* claiming that no application was submitted and she resent another. I want Charity

  Business Response

  Date: 07/16/2025

  Thank you for sharing this information. We are working with ********* to resolve their concern.

  Customer Answer

  Date: 07/24/2025

   
  I am rejecting this response because:
  
  A representative from Novant Health Medical Center ************ ********************** named Ms. ******* ******* recently reached out to me on two occasions by phone ************ and by email explaining the process of Novant and their affiliates on going through Elevate FPS, which assists individuals in applying for ******** funding first if approved. Then, if individuals get a denial letter from ******** funding the ************ Application will be given to apply for assistance through this program. The issue now is I am currently asking for an application in person at this location and waiting to fill it out with hopes to leave the information I brought with me to support my application.  I attempted to respond to The Better Business Bureau within the 5 days threshold, but as I attempted to go back in to read Novant Health Medical Center Huntersville Escalations response the Option to Accept or Decline is no longer available. I am asking for you to allow this claim to remain open until further notice with additional time since it is taking longer to resolve this issue.  
  
  A front office attendant got a response from someone within The ************ Application Office that works with ********* who is the point of contact for this location who is on Medical Leave for Surgery.  In which case, I communicated this with ******* ******* by voicemail and email addressing this issue.
  
  In other words, ****** ********** I am positive that your continued presence on this claim is much appreciated and needed as a liaison to my concerns.
  
  If you care to forward this to Novant as my response feel free to do so. 
  
  I reject their initial response for ******* ******* sent it before speaking with me.
  
                              Kind regards,
  
                              **** ****** Mixon 
                              ************
  
  

  Business Response

  Date: 08/04/2025

  Thank you for sharing this information. Financial Assistance is working to resolve this patient's concern.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife (******** Beach) went into the ** with severe symptoms that we were told to go to the ** immediately by ***** care providers. Upon arrival she was dismissed as anxiety when her symptoms were - vomiting for 2 days / extreme weight loss / vaginal bleeding / double vision / extreme back pain / neck pain and stiffness and fainting. She was given a Fall Risk band for n her wrist. After getting into the room she was dismissed by Dr. ****** ***** as anxiety her labs came back abnormal. Showed levels of dehydration. No physical exam was conducted. No IV was given and no help to the bathroom (with a fall wrist band on). DR. ****** ***** then filed out paperwork that contradicts itself and says he performed physical exam and that all labs were normal even through her paperwork shows it was not normal. Paperwork and notes are included to show inconsistencies. She was discharged by Dr. ****** ***** and ******** expressed concern for falling and fainting and he replied with telling her that her labs were normal and she was fine. She left the hospital without assistance and fainted outside after discharge. This is extreme negligence by the ********************* and Dr. ****** *****. Photos of paperwork are included.

  Business Response

  Date: 07/15/2025

  Thank you for sharing this information. We are working with *** and Mrs. Beach to resolve their concern.
  

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/24 I was advised by my ** at Providence OBGYN to terminate my 22W pregnancy due to fetal anomalies creating a very limited ******************* of life" for my baby. I asked my **. if this would be covered by my insurance and she said "it should be, we're going to code it as a miscarriage". I received a good faith estimate of $808 on 8/24 and paid it in full the morning of the D&E at ********************* on 8/29/24. That surgery ended with me in the ** a week later needing an emergency D&C + 3 blood transfusions, IV antibiotics & a 2 night hospital stay due to my ** leaving 8CM of retained product inside of my uterus (currently larger than the size of my uterus). I received no follow up after my D&E from Providence ********** took them 2 days to call me back about my symptoms to tell me to go to the **.About a month or so later I received a bill for over $10,000 for an "elective abortion", something that is not even legal in ** after 12 weeks of pregnancy. I can assure you nothing about this was elective, I did not just wake up one day and decide I did not want to be pregnant anymore. I underwent 4 weeks of additional testing on my baby and got a second opinion prior to this procedure being scheduled. My ** wrote me a medical necessity letter to appeal the charge to my insurance company - declined!I called Novant customer service & the woman I spoke to on the phone said she "doesn't even know why my insurance company knew I had an abortion" and agreed to re-code it is a miscarriage - declined by Novant!I called Novant customer service again & tried to negotiate the bill down closer to my GFE (despite already paying them the ****** was told no!My next step is reaching out to *************** I am willing to pay a reduced bill to Novant but Novant does not seem receptive. If Novant has any recordings of my visit on 8/24/24 when I was told it would be "coded as a miscarriage" - I would encourage them to take a listen.

  Business Response

  Date: 07/11/2025

  Thank
  you for sharing this information. We are working with Ms. ***** to resolve their concern.

  Customer Answer

  Date: 07/11/2025

  I will continue to monitor the situation as Novant has reached out to me and said my case will be escalated to a management team. I will wait to hear back on resolution before I accept this response fully. 
  

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding the unacceptable treatment I received from Novant Medical Center in ********, **************, following the sudden death of my father on June 18, 2025.Around 2:50 PM on June 18th, I received a phone call informing me that my father had passed away and was in the care of Novant Medical Center in ********. I was told that I would receive a follow-up call with next steps. More than 6 hours passed with no communication. I booked the next available flight and arrived in ********* the following morning (June 19) by 10:00 AM At the front desk, I was informed that I could not view my father, contrary to what I had been told. Security personnel brought down my fathers items, and I was handed incorrect or incomplete information about the next steps. Ultimately, because the hospital denied me the opportunity to see my father, I was forced to pay an additional $500 to the funeral home for a private viewingsomething that could have been avoided had I been treated **************** make matters worse, the hospital reported the wrong date of death to the funeral home, stating it as June 19 instead of the actual date of June 18. They also gave the funeral home my fathers cell phone number rather than my own, resulting in a delay in their ability to reach me. This experience has left me deeply disturbed, not only by the hospitals administrative incompetence, but by the total lack of compassion and care. I cannot help but question whether my treatment would have been different had I not been a person of color. I also attempted to file a complaint directly but each time I called, I was disconnected or rerouted with no resolution.Please investigate the conduct and systemic failures of Novant Medical Center - ********, **. No grieving family should have to endure what I went through. My father was a Vet and should have been treated with more care!

  Business Response

  Date: 06/26/2025

  Thank you for sharing this information. We are working with Mr. *********** to resolve their concern.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told my new insurance was accepted at Novant South Ballantyne Pediatrics when we learned it was not after receiving a bill. The visit and vaccinations should have been no cost. My partner made a previous complaint about this and Novant called once and he missed the call due to being at work. He tried calling back and leaving messages multiple times and no one ever reached out again. They did cut the bill in half but we should not have to pay anything since we were told our insurance was accepted there.

  Business Response

  Date: 06/27/2025

  Thank you for sharing this information. We are working with Mrs. ****** to resolve their concern.

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Novant imaging called me on the eve of 8/22/24 before my MRI on the morning of 8/23/24 and told me to sign the release form because they had already put in prior authorization but had not heard back from insurance. I received a bill for over $550 and spoke with both novant billing and my insurance and it was discovered that the prior authorization was never put in. Now I have a bill for more than $550 because of the ineptitude of Novant Imaging to put in a prior authorization. I had already hit my out of pocket maximum, so this service would have been free of charge. I am seeking a billing adjustment to remove this from my bills because of the ineptitude to request a prior authorization.

  Business Response

  Date: 07/01/2025

  Thank you for sharing this information. We are working with Mr. ******* to resolve their concern.

  Customer Answer

  Date: 07/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an MRI with Novant. I was told by my doctor that the test would cost me ****** if i paid myself with no insurance. I confirmed with the Novant **************************** that my cost would be ******. I confirmed with the financial clerk at the Novant ******** facility on my date of service the cost would be ******. I agreed to proceed with the test based on this information and paid the ****** and received a receipt showing 0 due. Now Novant keeps billing me saying i owe an additional ****** based on insurance rates after I advised no insurance involved. This visit was on 4/11/25. I have made attempts to resolve with Novant with no success

  Business Response

  Date: 06/27/2025

  Thank you for sharing this information. We are working with Mrs. *********** to resolve their concern.

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BCBC Claim # *******MI6852 Dated 2/3/25, claim not submitted until 4/14/25 Amount $1,465.74 BCBS Claim # ************* Dated 3/3/25, claim not submitted until 5/12/25 Amount $1,914.94 BCBS Claim # *******MC5783 Dated 4/3/25, claim submitted 5/14/25 Amount $1,325.43 Post my Achilles surgery in November 2024, I have been going to Physical Therapy thru OrthoCarolina twice a week. An example of a single therapy session with OrthoCarolina claim number is ************* dated 1/3/25 with my responsibility of roughly $68. This had been going on twice a week for the month of January (rough estimate of 8 sessions for the month would be $540). I later received an email on 1/30/25 from OrthoCarolina saying that beginning February 3, OrthoCarolina would be transitioning to PT Solutions thru Novant Health. The email states that I will see the same therapist with the same treatment at the same location and nothing will change. I have not received a bill from Novant in months so I figured I would check on Anthems website and look at my claims. Looking at Claim # *******MI6852, I realized that Novant had tripled the amount that I was being charged. The claim dated 2/3/25 was not submitted until 4/14/25 and I would never have known this amount unless I went into Anthems site. Now a session - for the same therapist, the same services, the same location, and the same CPT codes - was TRIPLED to $198.42 per session versus $68 for the same continual line items. So for the entire months of February, March, and April, I was being charged 3 times the amount without any notice. If I was given notice, I would have stopped my physical therapy sessions because I cannot afford $200 sessions twice a week. Please understand that for the same services with nothing changing, that charging me 3x the amount is wrong morally and financially.

  Business Response

  Date: 06/24/2025

  Thank you for sharing this information. We are working with Mr. ***** to resolve their concern.
  

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  

  Thank you for following up. 

  Novant Health called me back and offered to take 50% off my bill. This seems like an admission of fault. I had sent them my previous bills from OrthoCarolina showing I was paying $500/month. The bills Novant was sending me was $1300 for February, $1900 for March and $1400 for April. When I sent Novant my previous bills, it seemed they were knowingly wrong and would match my $500/month. Obviously, they did not do that but getting down 50% is helpful but still seems wrong that they can charge me so much more for the same service. I'm deciding whether to push back or just give up and accept the discount they're offering. 

  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.