Complaints

This profile includes complaints for Eastwood Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eastwood Homes

  2857 Westport Rd Charlotte, NC 28208-3647

  
• 

  Eastwood Homes

  2265 Clements Ferry Rd STE 205 Charleston, SC 29492-8362

  
• 

  Eastwood Homes of Richmond, LLC

  6924 Swanhaven Dr N Chesterfld, VA 23234-5700

  
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  Eastwood Homes of Raleigh LLC

  6601 Six Forks Rd STE 100 Raleigh, NC 27615-6520

  
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  Eastwood Homes

  3980 Premier Dr Ste 120 High Point, NC 27265-8410

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home built by Eastwood Homes. We have lived in the home for almost a year and there are still things that were unfinished at closing that are still unfinished. We have attempted many many times to get them to come and finish the work but it still has not been done. Also, we pay into an HOA that is responsible for the gravel road that we live on. Eastwood homes is in full control of the **** The road is in terrible shape with giant potholes and Eastwood will not fix them. They have spent our HOA money several times on getting work done on it but each time the holes come back in the exact same places within a short time or as soon as we get rain. The holes are large enough where they are going to cause damage to vehicles.

  Business Response

  Date: 07/27/2023

  This complaint was reviewed and Eastwood Homes management contacted our customer directly. Prior to the complaint an on-site visit occurred and a list was compiled which has been addressing warranty concerns. The final painting step was scheduled for this week and the customer cancelled that work, which will be rescheduled. This warranty work process is going according to the normal process and should be resolved within the next couple weeks. 
  

  As to the gravel road, that will remain as that was the roadway all along. 

  Customer Answer

  Date: 07/27/2023

   
  I am rejecting this response because:
  The work has been scheduled inside the house for the painting and drywall. The work was not canceled by me. The painters showed up and the drywall work had not been done yet. 
  The complaint about the road was not that it was unpaved. The problem is that the road has large sections where there are big potholes that need to be fixed. Over the course of the year we have lived here they have brought more stone and covered the holes but as soon as it rains the holes are back in the same places. The road needs to be repaired instead of just covered up. 

• Initial Complaint

  Date:03/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The electrical switches with dimmer options in master bedroom doesnt work with dimmer options

  Business Response

  Date: 04/03/2023

  The **wave switch controlling the master bedroom lights was replaced in June, 2022. The **wave may need to be reset, or the customer could be using the wrong type of light bulbs (cant use LED bulbs with the dimmer). If the dimmable switch is not used, or doesn't have the right LED bulbs, it wont dim the lights. It is recommended the customer use the correct bulbs and if necessary request their electrician to address since this is outside the warranty period.

• Initial Complaint

  Date:11/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have a kitchen sink that is new from the builder and its covered under the builders warranty but they are refusing to fix it. Its a damaged sink that is so corrupted it rusts for no reason. They are unwilling to look at it , offer a replacement or even attempt to try to remove the abundance of rust.

  Business Response

  Date: 11/08/2022

  This is considered homeowner maintenance, not a warranty item. Stainless steel cleaner (barkeepers friend stainless steel cleaner) is recommended. The marking being complained of is from hard water minerals, so proper cleaning on a periodic basis is a homeowner responsibility. 

  Customer Answer

  Date: 11/08/2022

   
  I am rejecting this response because:
  Your products are faulty. If hard water is to blame then those products should not have been Installed. If you know that hard water causes constant rust and stains in your decrepit sinks then you should have chosen a manageable option like porcelain.

  basic maintenance is not multiple times a day attempting to remove ever growing rust from daily use.  Thats an abuse on the homeowners.

  Your response is ridiculous. You cant put in items you know will decay from the internal environment then ask the homeowner to maintain it. The fact that it shouldnt be in there is on you. 

  this product is garbage.

   

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After closing on our home on January 28 2022, there were only 2 things Eastwood promised to amend within 60 days. (Documents can prove). A cabinet door in the kitchen needing replaced (completed), and a rainwater drainage issue from my front porch ceiling onto my front porch (not completed).The front porch or the home is below the balcony which is adjacent to the master bedroom. The balcony, per Eastwood standard at the time, was built with a wooden plant boards flooring placed horizontally with a slight downward slant away from the home to help the flow of rainwater. I want to reiterate that it was built with the intention to naturally keep out the rainwater from my porch below. My porch was built with a white siding material with 2 porch lights on the ceiling. The day after closing the ceiling of my front porch was bulging; holding approximately 15lbs of water. The builder, *********************, was quick to toss me to the warranty department, the determine the correct approach. Long story short Im a nice guy, and they took advantage of that by dragging me along, promising to fix it. 9 months its been now with a gaping hole in my porchs ceiling, constantly draining water onto my porch on days of rain, and the builder one day rolls down his window while Im walking the dog near my house, to tell me the the warranty manager, ***********************, had turned in his resignation and he was now in charge of fixing my house AGAIN. He tells me hes going to figure how how they amended the other houses in the neighborhood with balconies, and then proceed on how he will fix mine. If offered ***** several affordable solutions, with only the answer that he has to maintain within his companies standard procedures, which they mistakenly built in the first place! Their newest solution is to also put wooden plank boards as a ceiling for my porch to allow the rainwater to fully drain onto my front porch! That is not how a house is supposed to be built. Please contact for much etc.

  Business Response

  Date: 11/02/2022

  The complaint is accurate. The earlier warranty items were successfully resolved. The remaining warranty items will occur after supplies which have been in order are received. This has been communicated to our customer. This matter may remain open until supplies in order are received. Due to continuing supply delays our industry is experiencing, the precise date of repair cannot be established as yet. 

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. They have started fixing the issue, but have not yet finished. When the job is complete, Eastwood Homes have assured me that if their solution isnt working, they will have to find another solution. I am glad this is finally getting resolved after 10 months.
  
  Thank you. 
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our eastwood home in May of 2021. As stated in the warranty you have one year to have items such as flooring, showers etc to be fixed that was the "contractor/builder" error. I made my warranty complaint in Dec of 2021 about our master shower seat being slanted the wrong way and holding water, also there was never trim placed in front of the shower like there was supposed to be. The warranty department looked and agreed. They had the tile person come and look at the shower to confirm they have the tile and still no fix. It's AUG 2022. I was told that all the shower issues that I stated in my warranty request would be handled when they fix the shower. (Trim, Caulking at glass, holes in grout everywhere). It was truly poor craftsmanship the way this shower was put together. I am extremely disappointed with eastwood homes and the way they handle warranty requests. I'm not expecting jobs to be done the same week but 8 months seems a little ridiculous. Not to mention I took off work 2 separate occasions to have the work completed only for the warranty department and the tile people not show up. Eastwood homes may have been a great builder at one time but now... they are just hungry for money throwing houses together and truly not caring about the homeowners. I work in the medical field and if I treated my patients the way eastwood homes treated their homeowners. I'd loose my job.I'd like for eastwood homes to fix my shower and finish the warranty items I had placed on there so I can be finished with even thinking about dealing with them again.

  Business Response

  Date: 08/15/2022

  This customer could only meet on a Monday so an in person site visit occurred today. Based upon that inspection there is a minor issue which Eastwood Homes is scheduling for warranty service. The shower seat is not pitched correctly on one side.  The pitch can be corrected by building up the thin set under the tile as the current pitch isnt far off level. The seat will not need to be reframed.   Eastwood Homes management has inquired with its vendor whether correct tile and grout is in stock to make this repair.  This complaint can remain open until this warranty repair is completed. Thank you.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new home from Eastwood, closed on October 8th, 2021. Immediately notified them of standing water in the yard. Have constantly contacted them about standing water in the back yard which continues to be an issue with no resolution. They have a ***** hour resolution. Nothing has been resolved

  Business Response

  Date: 08/15/2022

  The Eastwood Homes warranty team has been to the house on multiple occasions. However, they are not observing the conditions the customer is concerned with. ********************, purely as a courtesy, has filed in a few low spots (foot prints mainly) in the yard.  It is noted that maintenance of the yard has not been conducive to effectively growing grass in the back and side yards.  It is a highly shaded areas. Tree leaves and lawn debris have been left on the ground. Eastwood Homes doesnt see evidence if the proper programs or steps have been taken by the homeowner to help the situation ( aerate and overseed, reduce irrigation use, fertilize etc.)   
  
  At this time no action is to be taken. Rather, Eastwood Homes will personally visit the home immediately following a rainstorm to see what is really happening. After that observation the customer will be contacted to discuss steps to take to address their concern.

  Customer Answer

  Date: 08/15/2022

   
  Complaint: 17679228
  
  I am rejecting this response because:
  

  Eastwood Homes has said that they have been out to observe the conditions, they are not communicating with anyone to advise that they have been by to check the conditions or to walkthrough the yard to check the conditions with anyone that *** be home. They are saying that the holes by the deck are from footprints (note the homeowner was on crutches for 3 months and could not be out walking in the backyard or using their crutches on uneven ground), but no one walks in front of there unless the grass has to be trimmed or mowed because it is too wet or water has ponded in the area.

  Lawn care professionals have stated that there is a drainage issue in the backyard as there are some instances where the lawn care providers cannot run their mowers over certain parts of the lawn because it is too wet. We have also had plumbers who came to fix the water main leak at the meter and a county utilities person state that there was a drainage issue.

  We went months without using the irrigation system but 5 to 6 days later spots in the yard still had standing water. Eastwood only sent people out to re-sod an area previously looked at. Photos sent of the water ponding in front of the deck and have been taken from above looking down from the deck to the erosion and holes that are forming because of the poor drainage.

  If Eastwood Homes is looking to send someone out right after the next rainstorm we would want them to ensure someone who is home walks around with them to point out the drainage issue areas to show them. If we are following all that Eastwood has stated to do then why are these ponding areas and holes forming. We also would want someone who is above the warranty techs to come out as well and to contact me via phone to ensure someone can speak to them and/or be at the house to walkthrough the areas together to come to a solution or address any situation.

  Sincerely,
  

  *****************************

  Business Response

  Date: 08/16/2022

  By way of further response, Eastwoods grading company has previously been by the site and confirmed the yard slopes and drains per our scopes of work and the county requirements. Therefore, there will be additional observation, as previously shared, but no further action will be taken at this time.