Complaints

This profile includes complaints for Call Dad AC & Heating's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Call Dad AC & Heating

  4651 Charlotte Park Dr Ste 230 Charlotte, NC 28217-1549

  
• 

  Call Dad AC & Heating

  6905 Downwind Rd Greensboro, NC 27409

  
• 

  Call Dad AC & Heating

  3200 Gresham Lake Rd Suite 101 Raleigh, NC 27604

  
• 

  Call Dad, LLC

  1410 Saint Andrews Rd Ste 270 Columbia, SC 29210

  
• 

  Call Dad, LLC

  1111 Bowman Rd Unit C Mount Pleasant, SC 29464

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/16/25, Call Dad HVAC dispatched a technician to diagnose an issue with my AC unit. The technician reported that the capacitor required replacement and claimed the part was not covered under manufacturer's warranty-- I specifically asked this. He reported that it was not covered, so we would need to purchase one from Call Dad and the replacement was immediately necessary; I was charged $718+ for the part and service that took just a few minutes to replace. I later confirmed through the manufacturer and other licensed HVAC providers that the capacitor WAS in fact under warranty and that the standard cost for this repair is approximately $90.Less than 6 weeks later, the blower motor failed. Independent HVAC professionals determined that Call Dad had installed an improperly rated capacitor, which would have caused the motor to burn out, now requiring replacement. On 9/4/25 Call Dad quoted $700- $1,000 for blower motor replacement, claiming it would require at least 5 hours of labor. (Call Dad also ordered the wrong part, and failed to follow through on multiple promises that a manager would call to discuss resolution.) In contrast, other licensed HVAC companies quoted only $200 for this same job, and completed in under an hour.This sequence of misrepresentations and faulty workmanship has caused financial loss and further equipment damage. At minimum, it constitutes:1. Misrepresentation regarding warranty coverage;2. Gross overcharge for a minor repair and part; and 3. Negligent installation that damaged additional components.Requested Resolution:1. Refund of $718+ paid for the capacitor;2. Cancellation/ refund of the membership fee, which was sold under circumstances of misrepresentation;3. Reimbursement of $200 cost incurred with a third-party HVAC provider to remedy the previous work, as this expense resulted from Call Dads work.I am seeking an amicable resolution through the BBB process but will pursue all appropriate remedies if necessary.

  

  Business Response

  Date: 09/12/2025

  Thank you for taking the time to share your feedback. We truly appreciate the opportunity to address your concerns.
  First, we want to note that we have refunded all monies spent with Call Dad to date and have also issued you a $200 check as an additional gesture of goodwill. We sincerely apologize for the confusion regarding your warranty. While the warranty does in fact expire this year, our technician should have been more diligent in confirming the exact date, and we regret the oversight.
  Regarding the capacitor, we use whats known as a turbo capacitor. This component is adjustable for different ratings and is designed so that, if it were set improperly, your system would not have operated between our July visit and the follow-up in September. Turbo capacitors are a higher-quality, American-made upgrade compared to most original manufacturer parts. They are so durable that we back them with a 10-year parts and labor warranty, while standard manufacturer capacitors often require replacement every 23 years. Though the upfront cost is higher, this investment is intended to provide longer-lasting performance and reduce frustration over repeat failures.
  As for the blower motor, we did provide a quote of $680. We understand our pricing may be higher than some competitors, but every dollar reflects the quality of our service, the durability of the products we use, and the peace of mind that comes from knowing well always stand behind our work. We are committed to never cutting cornerswhether its in the training of our team, the equipment we provide, or the service we deliver.
  Lastly, our service manager did attempt to reach out to you directly to discuss your concerns further but was unfortunately unable to connect. We remain available if you would like to continue the conversation, and we are committed to making sure you feel heard and supported.
  Thank you again for sharing your feedback.
  Sincerely,
  Call Dad AC & Heating

  Customer Answer

  Date: 09/14/2025

   
  I appreciate the response from Call Dad and the acknowledgment of the issues I raised. However, I must clarify the following: 1. Refunds: As of today, no refunds or pending refunds have been received on any of our credit cards, nor have we received any mailed checks or informed delivery preview of mailed check. If refunds have been processed, I request documentation (transaction IDs, dates, or check numbers) so I may confirm receipt. 2. Manager Contact: Contrary to the companys statement, no one from Call Dad has called, left a voicemail, texted, or emailed me. I was waiting for this communication, and no attempts have been made. At this point, this is likely not necessary, but I want to note this for clarity. 3. Resolution: If all monies spent are refunded and a $200 goodwill check is issued and clears, I will accept the matter as resolved. At this time, however, I cannot consider the companys response accurate or complete. Thank you,
  
  

  

  Business Response

  Date: 09/15/2025

  Good morning! We mailed check #***** for $1171.38. This went out in the mail on September 11, 2025 and should arrive any day. 

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call Dad came to repair my AC as it had stopped working the day before. They did the repairs on 08/11/2025 at my home. Originally the technician told me it would be around $175. He came back about thirty minutes later and said he found a part that needed to be replaced and now the total would be $454. At that point, I basically had to have it fixed as it was 6 pm and I get up for work at 3 am. I go to bed super early. I did some research and believe I was severely over charged. I tried to reach out to the company, but they will not return my calls. Thank you!

  

  Business Response

  Date: 08/17/2025

  Thank you for taking the time to talk to me today. Hopefully, after I finished explaining in better detail what the tech did, you understand the price better. Please let me know if we can be of service in the future. Thank you!

• Initial Complaint

  Date:07/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my husband just purchased our first home. The house had no A/C and before the weather got hot we wanted to replace our unit. We had a tech come out to quote the project. We wanted a new ac and heating unit installed. The tech quoted us for a new 2.5ton ac unit and also a new electrical box due to our current one not meeting the correct requirements. We spent $14,105 and had it installed on march ******* everything was okay. Until the first week of June we noticed that our ac was running ************************************************************** our basement. Also noticed it was not getting our house to temp as we were promised this unit would work for our house. Called got the tech out next day ****** stated coolant was low and didnt have the coolant with him to fill it back up and stated he would come the next day to do so. Didnt get a call next day and so I called in and found out the tech never went to go pick up the coolant. Finally the following day another tech came out and replaced coolant. A day or two passed and issue is still unresolved. Another tech came out and stated our ducts needed replacing. We never were told our ducts wouldnt work. They came out and fixed the trunk a couple of days later. Waited a day or two and the trunk did not resolve the issue. We called a tech out for the 7th time and he stated the unit is performing fine. Here we are a month later and problem is still unresolved. We are not happy with our current unit as it will not get to temp and call dad will not fix the issue. We are very unhappy with the unit, customer service and overall quality of work call dad has done. The trunk they replaced has white sealant that a week later still has not dried. At this point we just want the unit fixed and keeping our house cool without racking our power bill up due to running 20 hours a day and its only set at 72 degrees and can not keep up.

  

  Business Response

  Date: 07/08/2025

  We are really sorry to hear about your experience, and we are working hard to rectify the situation. As per our conversation with you yesterday, we are working with the appropriate parties to resolve your issues a** promptly as possible.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CALL DAD *********, ** Date of transaction 4.16.25 Agreed to pay $16400.00 For HVAC replacement services incl 2 new Carrier units Job is unfinished, agreement is null, seeking damages, false advertising 5+ visits by multiple crew, poor quality unqualified

  

  Business Response

  Date: 06/19/2025

  We appreciate you bringing this to our attention and for meeting with us today to resolve your issues. Please let us know if you need anything else in the future.

  Customer Answer

  Date: 06/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company installed a furnace but did not install this properly. Its not even been a year yet and they have came out 4 times because of the malfunctioning of the furnace. The last time they came out, the tech said everything we said on the phone was recorded which I did not give permission to and I never said anything out of the way was just voicing my concerns, he also stated before he works on this we are going to sign a paper stating we will not take further actions and they are not responsible if something breaks and we have a 10 year warranty. They were suppose to come out 2 days ago to resolve this issue and they did not come and will not call me back

  

  Business Response

  Date: 02/26/2025

  Thank you for taking the time to let us know about your experience with our company. We strive to provide a superior customer experience every time we interact with our clients, and we are disappointed that didn't happen for you over the last several months. As per our conversation earlier today, we will be arriving at the your home next week to complete additional work at no additional charge. Once this work is resolved and everything is operating to your satisfaction, we hope that this experience will only make you more confident in the fact that we stand behind our work. 

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2024, my **** stopped working. I called company to come out. A tech came out, found the problem and ordered the part. A couple days later, he came back out with the part to replace and also a salesman, as requested. The salesman asked some questions, looked at the 1st level of my house as well as the basement. He never went upstairs. He suggested one of 2 systems and steered us toward the 4 ton system, which would replace the 3 ton system. I asked him if our duct work would be able to handle a bigger unit. He said that it would and beside if you start changing duct work then youll need permits and such. April 5th the new system was installed. April 15th I called to report it wasnt cooling. Wires were not connected properly. April 27, system running but not cooling, duct work was being blown off. System not cooling according to thermostat. April 29th, tech came out to find thermostat had not been calibrated. These calls continued due to system not cooling or heating. So far; different coils have been installed, a vent has been cut into the basement duct work to release some of the air pressure, a replacement thermostat to replace the new one installed. Numerous times the duct work was resealed, numerous times a tech came out to tweak the system. I was even supplied several space heaters to make it through until the system could be fixed. Now Im having to run the auxiliary heat due to the regular heater not working all the time. My power bill has increased every month as compared to last years. I have had to add a window air conditioner upstairs. All of the technicians that have come out have been great, its just that this system isnt working as promised and sometimes not at all. This system has been worked on so much and had so many modifications that I dont think it will ever be what was sold to us as. This week I have chatted online with the help desk and have been told that someone would reach out to me. I have heard nothing as of Friday afternoon.

  

  Business Response

  Date: 12/23/2024

  We are sorry that the unit is not operating as it should be. As per our conversation last Friday night, the Regional Manager will be out there today to review the system and provide the necessary modifications to resolve the issues you are experiencing.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and agree to close this case after addressing and under promise of resolving this issue to my satisfaction.
  
  Thank you. 
  

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My heat in my home is not working. I called the company Call Dad and a technician was sent out name **** ******. Mr. ****** first stated that if he finds the problem in less than one hour it would be no service charge and that it would always be less than three hundred dollars. He proceeds to tell me that he would have to check and see if he has the part on the truck. Prior to checking for part he states the part cost $500.00 and now will cost $630.00 to fix the problem. I googled the part and it cost $18.00 at Lowes , I asked why does a part that cost $18.00 you are charging $500.00 he that is the Company price. This is price gouging.

  

  Business Response

  Date: 11/20/2024

  We ***** reviewed the customer's request and have agreed to the customer's request. We will issue a full refund of $95.23 via a check. We have tried to contact the customer but we have been unable to reach her.

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our first contact with Sly/Call Dad was the sales person *******************. He stopped responding to my requests on 4-22-2024.  Now we are communicating with the manager ***************************. 

  Customer Answer

  Date: 06/26/2024

  My new **** system at my rental house located at ****************************************** still has not passed the city inspection. The **** install (gas furnace, air conditioner and new ducts) was in Dec 2023. It is now June 24, 2024 and all of the problems have not been corrected! We have called, texted and emailed the sales person ******************* ************ and the manager *************************** *********************************** with Sky/Call Dad multiple times. We have also called the ****************** inspector *********************** (Case Number M2307941), ************ (main line). I have also let the **** company know to call me if they need to enter the house. Sky/Call has used the excuse before that they can't get in my house because they can't reach my renter. The **** company knows they need to contact my husband or me. Sky/Call Dad has both of our cell numbers. FYI the system is under the house which they know they always have access to. This is not an inspector problem/holdup. The inspector has been to our house at least twice. Sky/Call Dad needs to correct all of the problems, call the inspector for reinspection and finish this project. I am tired of doing all of the follow-up communication on this job. Sky/Call Dad please do your job.

  

  Business Response

  Date: 07/04/2024

  Uh-ohDad doesnt like to hear things like this. Guess Im going to have to have a little talk with some of the family. We dont ever like to hear stories like this. Im very sorry for this experience and rest assure, this is going to be handled asap! We have already spoken to the inspector and we are diligently working to get this resolved. ****** is the Location Manager and one of the best, he will make sure this gets resolved to your satisfaction. Thanks for trusting us to satisfy your home comfort needs. 

  Customer Answer

  Date: 07/05/2024

   
  I am rejecting this response because I only have the option to Accept or Reject. Accepting, closed the case and this matter is not yet closed. ****** dispatched an HVAC technician to make corrections. Thank you. We have received an email from Call Dad stating: Description of Work: "Inspection corrections". I am now waiting for the reinspection report from the City of ************* Inspector ***********************. If all problems have been corrected, please email me the passed electrical and mechanical inspections. Thank you for your assistance.

  
  

  

  Business Response

  Date: 07/12/2024

  Please see attached documentation that the permit has been finaled. Thank you!

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of ************************************************ my house. Over time we noticed a musty smell when the A/C was turned on. In July of 2022 I had the same company reinstall all the ductwork, both intake and distribution, and a purifier system. However, the musty smell remained. One of their technicians said it could be a dirty coil. On April 6th of 2023 I had a technician from the company come out to inspect the coil. When he opened the system, he found insulation from ceiling resting on top of the coil, mildewed from condensation. He pulled what he could out by hand, but said that it was obviously the company's fault, given that they had installed all the systems, that it is a sealed system so the only way for that insulation to get there was either in the original install or in the install of the intake during in 2022. He said the company would be in touch to schedule the cleaning - he mentioned that besides the handfuls of insulation, the coil itself was dirty. I am under warranty for parts and labor. I have called the company several times, each time their operator says the only person that can help me is the manager and that he will call me back. I have had no calls back, it's been two weeks, and we are breathing mildew and have a 10 month old baby. From their literature: "So, since you spend up to 90% of your time indoors, its important to consider the impact these pollutants [mildew] can have on your long-term health."I have tried my best to contact them, but it has been two weeks and I have left multiple messages. I would like the company resolve the shoddy installation with a proper cleaning of both sides of the coil - there should not be any foreign material on the air conditioner coil, especially material that retains moisture and leads to black mildew inside the brand new ductwork. I tried to contact them through normal means but I cannot get anyone to answer any questions about how we can resolve or when we might schedule.

  

  Business Response

  Date: 04/24/2023

  We are very sorry to hear about this situation. We will make sure everything gets taken care of to your satisfaction. We will be calling tomorrow to schedule a time to send out a tech. 

  Customer Answer

  Date: 04/29/2023

   
  I am rejecting this response because:
  

  The issue has not yet been resolved. The company _did_ finally get in touch with me and they did send a tech out to my house, but he was unable to resolve the issue and said that management would call me and schedule another appointment. So I am back back in the same situation where I am waiting for Sky to contact me to so that they can take the coil out and clean it properly.

  I will reply again when the issue has been resolved.

  Thanks,

  ****

  

  Business Response

  Date: 05/04/2023

  Thank you for giving us an opportunity to make this situation right for you. We appreciate your patience and your patronage. 

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In spring (May2022) brought a new heating +a/c system from sky hvac for $10,0000 and it works fine.Happy with it. Later on Sept 2020 decided to sell my house and the realty company discovered there was open inspection permit not close from Mecklenburg County for system. I called several times to Sky to get inspection set up since County only allow contractor to schedule. Kept getting put on hold or told their coordinator call back and never ********** company call and they finally set up inspection but failed saying' panel not labeled heat or a/c' and ' no CO detector' by contractor. Now been calling them to come and fix these minor problems but back on hold and not returning calls. Realtor wont close on house till inspection closed. After that I will be done with them.

  

  Business Response

  Date: 10/25/2022

  We are sorry to hear about your experience. We are in communication with the customer to get this resolved ASAP.

  Customer Answer

  Date: 10/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************