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Business Profile

Games

Boardgameco.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Complaints

This profile includes complaints for Boardgameco.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boardgameco.com has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Board Game exchange is a monthly subscription service that lends out board games on a bi-monthly basis. I purchased a subscription in the middle of this year. Took a couple of weeks for them to respond and send me the games. The business model let's you select new games every two months, or after that if you want to keep your games longer. I emailed the company on September 24th, letting them know I was ready to return my games, and select new ones. The only way to return games is via email; They will email you in response and send the mailing slip. Followed up with them a week later on October 1st, requesting a response. I did not receive one, and will not likely do so, but I emailed them again on Oct. 6th letting them know that if I didn't hear a response I was liable to report the business. The main issue is. I am not getting the level of service I am paying for (I using this service in 2020, and the service was great) and the only way to terminate this service is to email them requesting to cancel the subscription. I am set to be charged on October 18th for games that I have and do not want. I would like to hear back from the company and to at least get another round of board games if they are willing to continue their service. if not then to cancel my subscription.

    Boardgameco.com is NOT a BBB Accredited Business.

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