Business ProfileforEmergency Restoration Experts

I employed ERX to do restoration services for our rental at ***************** in January. This job was covered 100% by insurance with no out of pocket expenses. They agreed to the cost estimate provided by ************** that had a total of $32,376.01 and the Project manager was given a redlined estimate since I was using other contractors to do some of the work. Their total work was $28,702.17. Work took almost 6 months to complete, the workmanship was sub par for a professional organization and several items were stolen from my property. Examples of quality can be provided. The ** was notified of all and 3 separate punch lists were supposedly worked. After the 3rd list with no change we told the ** to leave the residence and we would finish and back charge for all things not completed. We also noted of several items that were in their scope of work but they did not complete but were still charging me for. For example the estimate called for the replacement of 9 doors but they only changed 6 but were still charging for 9. I asked the ** and he told me to send a list of things I felt he didn't do and he would review. They keep no progress reports and cannot provide an itemized list of the work they are charging for. I asked several times to speak to the ** in trying to resolve and their account manager said he was too busy and she was handling the issue. The total of additional items not done and back charges was $4,858.50 leaving their total scope cost of $23,843.67. Their total charges were $26,473.30 which I reluctantly paid. This is an over payment of $2,629.63. At least $1500 of this overage is a double charge of labor, overhead, profit and taxes on flooring which was already covered. On disputing work done the AM said she didn't understand why I was disputing as insurance was covering and I had already sold the property so I shouldn't be concerned with their profit. They also threatened to lien the property and report me to collections for nonpayment.